This property has a ongoing rodent problem there's no dishes to cook with I will never stay here again
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酒店回复: Dear Guest, We’re very sorry that your visit did not meet expectations. We regret that the in-room amenities did not fully meet your needs, and we appreciate you bringing this to our attention. Additional kitchen items are always available from the front desk upon request, and your feedback will help us ensure guests are aware of these options. We also understand that your overall comfort was affected, and we have shared your feedback with the appropriate team to review and address all aspects of the room experience. We hope you will allow us another opportunity to provide a stay that better reflects the comfort and service we strive to deliver.Sincerely,Hotel Management
1.0分
朋友出游
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When I arrived at the property at 330 pm for check in, I went to the front counter area, which was vey small, the attendant told me there wasn't any computer usage available for check in. They were using a typed list on a sheet of paper. I had to use my own cell phone to connect to the Extended Stay America website, in order to enter my credit card information to pay for the room. Once that was accomplished, we entered the property. The hall was musty smelling. The room was very small. The door to the bath room would not close properly because the door was to BIG for the opening AND the lock mechanism was MISSING. I went back to the check in counter and no one was available for many minutes. On about my 5th trip to the front counter, there was some one available to address my concerns. The response was unacceptable, so I request immediate check out and went to another hotel, The Red Roof Inn, down the road to stay for the night.
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酒店回复: Dear Melvin, Thank you for sharing your experience with us. We sincerely apologize that your stay fell so far below expectations and for the many inconveniences you encountered, from the check-in process to the condition of the room. What you described is not the standard we aim to deliver, and we regret that our team did not provide the timely assistance you needed. Your comments will be shared with the appropriate teams so we can take immediate corrective action. We appreciate your feedback as it helps us identify where we must improve. We hope you will consider giving us another chance to provide you with a more comfortable and seamless visit in the future.Sincerely,Hotel Management
5.0分
情侣出游
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Basic needs for an overnight stop. Clean and affordable. No frills. No coffee maker. No shampoo. Bed was not comfortable but clean. Air worked great. No carpet but extremely clean floors. Rubbermaid office type plastic chairs seemed a strange choice. Cold frig. Did not use microwave or stove but good to have if a long stay.
Easy checkin. Staff friendly. Easy parking. Felt safe with interior entry. Would stay again for price.
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酒店回复: One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.
4.0分
其他
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Good stay
All was good except it was hard to find an entrance to the front office of the hotel (I circled around it twice in my car). The stuff was friendly and the room was nice and the bed was comfy. There was a bit of a smell int the room
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酒店回复: One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.
3.0分
其他
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5-Alarm Roach Motel
The staff was really kindand accommodating. The room nice enough. However, the smoke/fire alarm went off at about 4 or 5 am. We were fast asleep and woke up terrified. It only went off in our room, nothing was on and there was no smoking going on. Then we settled back down and woke 15 min. later to the fire department checking on us (which was right to do. We didn't get to tell them the last night we watched a late movie and when we turned on the light roaches were running everywhere. That was the worst for me. Also several lights were not working.
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酒店回复: Dear Sandra,Thank you for taking the time to share your experience. While we're pleased to know the team made a positive impression, we're deeply concerned about the disruptions and discomfort you described. The unexpected alarm and pest issues are unacceptable and far from the standard we aim to provide. Your comments have been shared with the appropriate departments for immediate review and resolution. Guest safety and well-being are paramount, and your feedback is instrumental in helping us improve. We sincerely regret the inconvenience and hope to regain your trust in the future.Sincerely,Hotel Management
5.0分
其他
Trip to Gulfport, Mississippi
The staff were very friendly and helpful. The room was clean and sufficient for our needs.
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酒店回复: Dear Victoria,It’s so great to hear that the team made your trip to Gulfport a pleasant one! We’re happy the space felt just right for what you needed, and we truly appreciate you sharing your experience. At Extended Stay America, we aim to make every guest feel welcome and comfortable. We’d love to have you back the next time you're in the area!Sincerely, Hotel Management
5.0分
其他
Affordable weekly rates,laundry on site - notuch walk ability, but staff was great!
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酒店回复: Dear Rachele,Thank you for being our guest at Extended Stay America. We’re pleased to know you found value in your stay and that our team made a positive impression. It’s great to hear the on-site amenities added to your convenience, and we appreciate your perspective on the surrounding area. Your feedback is valuable as we continue working to enhance the overall guest experience. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
5.0分
情侣出游
It was clean, the beds and the living was comfortable I will stay again. And I like the fact that is was no smoking because I have asthma
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酒店回复: One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.
1.0分
其他
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Roaches & Mold!
Roaches!!!!! Road noise!!! Mold!!! Cigarette smoke all night in a supposedly smoke free hotel! 2 ragged towels and 2 nasty wash cloths for an extended stay hotel???? Broken toilet seat. 1 bar of soap, no shampoo or conditioner. The bathroom door did not close! Everything about the hotel is terrible aside from its proximity to the Navy base.
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酒店回复: Dear Phillip, We are genuinely sorry your stay did not meet expectations and appreciate you taking the time to share your concerns. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback helps guide those improvements. We hope you'll consider giving us another opportunity to provide a more comfortable and positive experience in the future.Sincerely,Hotel Management
1.0分
其他
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No one was available for check in at midnight. Had to call a number to wake someone up to get room. Room and bathroom were uncleanly. All drawers and cabinets in room were left open. Vagrants and people begging outside of hotel. Very basic accommodation.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience, Anthony. We regret that your visit didn’t meet expectations and appreciate your perspective. Guest input helps us identify where we can enhance comfort and consistency. Our team is committed to creating a welcoming environment, and we’re continuously working to improve how we serve all our visitors. We hope for the chance to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
This property has a ongoing rodent problem there's no dishes to cook with I will never stay here again
When I arrived at the property at 330 pm for check in, I went to the front counter area, which was vey small, the attendant told me there wasn't any computer usage available for check in. They were using a typed list on a sheet of paper. I had to use my own cell phone to connect to the Extended Stay America website, in order to enter my credit card information to pay for the room. Once that was accomplished, we entered the property. The hall was musty smelling. The room was very small. The door to the bath room would not close properly because the door was to BIG for the opening AND the lock mechanism was MISSING. I went back to the check in counter and no one was available for many minutes. On about my 5th trip to the front counter, there was some one available to address my concerns. The response was unacceptable, so I request immediate check out and went to another hotel, The Red Roof Inn, down the road to stay for the night.
Basic needs for an overnight stop. Clean and affordable. No frills. No coffee maker. No shampoo. Bed was not comfortable but clean. Air worked great. No carpet but extremely clean floors. Rubbermaid office type plastic chairs seemed a strange choice. Cold frig. Did not use microwave or stove but good to have if a long stay.
Easy checkin. Staff friendly. Easy parking. Felt safe with interior entry. Would stay again for price.
Good stay
All was good except it was hard to find an entrance to the front office of the hotel (I circled around it twice in my car). The stuff was friendly and the room was nice and the bed was comfy. There was a bit of a smell int the room
5-Alarm Roach Motel
The staff was really kindand accommodating. The room nice enough. However, the smoke/fire alarm went off at about 4 or 5 am. We were fast asleep and woke up terrified. It only went off in our room, nothing was on and there was no smoking going on. Then we settled back down and woke 15 min. later to the fire department checking on us (which was right to do. We didn't get to tell them the last night we watched a late movie and when we turned on the light roaches were running everywhere. That was the worst for me. Also several lights were not working.
Trip to Gulfport, Mississippi
The staff were very friendly and helpful. The room was clean and sufficient for our needs.
Affordable weekly rates,laundry on site - notuch walk ability, but staff was great!
It was clean, the beds and the living was comfortable I will stay again. And I like the fact that is was no smoking because I have asthma
Roaches & Mold!
Roaches!!!!! Road noise!!! Mold!!! Cigarette smoke all night in a supposedly smoke free hotel! 2 ragged towels and 2 nasty wash cloths for an extended stay hotel???? Broken toilet seat. 1 bar of soap, no shampoo or conditioner. The bathroom door did not close! Everything about the hotel is terrible aside from its proximity to the Navy base.
No one was available for check in at midnight. Had to call a number to wake someone up to get room. Room and bathroom were uncleanly. All drawers and cabinets in room were left open. Vagrants and people begging outside of hotel. Very basic accommodation.