酒店回复: Dear Phyllis, We apologize for the inconvenience you experienced during your stay. We understand your concerns and assure you that we take cleanliness seriously. Regarding the maintenance issues, we will address them promptly to ensure a comfortable stay for future guests. We appreciate your feedback as it helps us improve. Please consider giving us another chance in the future to provide you with a more enjoyable experience. If there's anything further we can assist you with, please don't hesitate to reach out.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
很吵。房间很单调，让人很不舒服。床很不舒服，无法入睡（床单摸起来像塑料的）。总体来说令人失望。
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酒店回复: Dear Casey, We apologize for the discomfort you experienced during your stay. Your feedback regarding the noise level, room ambiance, and bed comfort is concerning and does not reflect the experience we aim to provide. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
2.0分
情侣出游
原文
翻译提供方：Google
很脏，服务很差，不会再来了
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酒店回复: Dear Rafael, We sincerely apologize for the cleanliness and service issues you encountered during your stay. This is not the experience we aim to provide, and we are addressing these concerns with our housekeeping and service teams. We take your comments seriously and are committed to making improvements to ensure better experiences for future guests. We truly appreciate your input and hope to provide a much better stay next time.Sincerely,Hotel Management
5.0分
情侣出游
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Staff were fantastic, very welcoming, friendly and inviting. Always helpful when asked a question. The room was great, very clean. I look forward to staying again when I come back to Alabama
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酒店回复: Dear Guest, Thank you for sharing such kind feedback. We truly appreciate your recognition of the welcoming atmosphere and immaculate accommodations provided during your visit. Knowing that your stay felt comfortable and inviting means a lot to our entire team, and your anticipation of returning brings us genuine pleasure. We at Extended Stay America look forward to welcoming you back for another enjoyable experience whenever your travels bring you this way.Sincerely, Hotel Management
2.0分
商务出差
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You Get What You Pay For
First time staying at this type of hotel. It was the cheapest around, but I guess you get what you pay for. Had to wait for a long time just to check in because there was no one at the front desk. The bed felt like a sofa sleeper or bunk bed with a noisy and weak metal spring base. Positives were that it was faily clean and good water pressure.
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酒店回复: Dear Kenneth, We apologize for the delay at check-in and the discomfort you encountered with the bed. We appreciate your feedback regarding the cleanliness and water pressure, and we will work to improve the check-in process and comfort of our rooms. Your input is valuable to us, and we are committed to making necessary improvements. We hope to have the chance to provide you with a better experience in the future. Sincerely,Hotel Management
5.0分
其他
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This Property is A-1 in my book!!!! The ladies at the front desk are ALWAYS Pleasant and Kind. My rooms Always are clean and presentable. Whenever I visit Pelham, This is the BEST place for me to stay.
5.0分
商务出差
Check in was Very Fast. The Young lady that checked me in knew her job very well, and she's quick and kind.
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酒店回复: Dear Tia, Thank you for your kind feedback. We’re delighted to hear that your check-in experience was quick and efficient, and we’ll be sure to pass on your praise to the young lady who assisted you. Our team is committed to providing excellent service, and we’re happy to know we made a positive impression. We look forward to welcoming you back for another great stay at Extended Stay America. Sincerely,Hotel Management
5.0分
其他
Very friendly staff and the room was clean and comfortable
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酒店回复: Dear Frank, Thank you for your kind feedback and for taking the time to share your experience at Extended Stay America. We're thrilled to hear that you found our staff very friendly and that your room was clean and comfortable. Providing a welcoming atmosphere and well-maintained accommodations is our top priority, and it’s wonderful to know we met your expectations. Your satisfaction encourages our team to continue delivering great service. We truly appreciate your support and look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
会再次入住
枕头糟糕透了，床单是我见过最便宜的，床也比睡在地板上好不了多少。噪音也很糟糕。楼上人声嘈杂，还有踩踏的声音。前台服务态度很差。很多长期住客似乎都深陷非法*****的泥潭。真是一次糟糕的体验！
地板很脏，当我告诉前台时，他们表示很难清洁地板。蟑螂从厨房和浴室的插座里钻出来，我早上 10 点停下来告诉前台，窗户关着。房间里没有熨斗或熨衣板。我们退房了。
很吵。房间很单调，让人很不舒服。床很不舒服，无法入睡（床单摸起来像塑料的）。总体来说令人失望。
很脏，服务很差，不会再来了
Staff were fantastic, very welcoming, friendly and inviting. Always helpful when asked a question. The room was great, very clean. I look forward to staying again when I come back to Alabama
You Get What You Pay For
First time staying at this type of hotel. It was the cheapest around, but I guess you get what you pay for. Had to wait for a long time just to check in because there was no one at the front desk. The bed felt like a sofa sleeper or bunk bed with a noisy and weak metal spring base. Positives were that it was faily clean and good water pressure.
This Property is A-1 in my book!!!! The ladies at the front desk are ALWAYS Pleasant and Kind. My rooms Always are clean and presentable. Whenever I visit Pelham, This is the BEST place for me to stay.
Check in was Very Fast. The Young lady that checked me in knew her job very well, and she's quick and kind.
Very friendly staff and the room was clean and comfortable