酒店回复: Dear Guest,Thank you for sharing your experience—we are genuinely sorry that your stay left you feeling disrespected and uncomfortable. What you described is not the level of hospitality we aim to provide, and we sincerely apologize for the condition of your room and how you felt during your interactions with our team. Your feedback has been shared with management so that they can address these concerns directly. We are committed to improving and hope you will consider giving us another chance to provide the care and respect every guest deserves.Sincerely,Hotel Management
酒店回复: Dear Lois,Thank you for sharing your experience. We sincerely regret the inconvenience you encountered upon arrival, especially after making arrangements in advance. This is certainly not the smooth and dependable experience we strive to provide. However, we appreciate your patience in what was undoubtedly a frustrating situation. We hope you will consider giving us another opportunity to offer the level of service you expected.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
没什么特别的，因为酒店附近只有几家商店。附近没有便利店或快餐店。
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酒店回复: Dear Guest,Thank you for your feedback! We are glad you had a great stay at Extended Stay America. While the immediate area may have limited options, we hope our accommodations and service made your visit enjoyable. We appreciate your stay and look forward to welcoming you again in the future!Sincerely,Hotel Management
1.0分
商务出差
I cancel my reservation for both night because the hotel had rats and they still charged me
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酒店回复: Dear Guest, We’re sorry to learn about the difficulties you experienced and the concerns that followed your change of plans. Situations of this nature are reviewed carefully, and your comments have been noted to ensure proper attention is given to the matter. We regret any inconvenience this may have caused and appreciate you taking the time to share your situation with us. Your feedback remains important as we continue working toward a more consistent guest experience. We hope you will allow us another opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
1.0分
其他
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the entire second floor REEKS of MOTH BALLS! Can you put anything more toxic. OMG and the elevator is slow so you have to asphyxiate yourself in your sweatshirt while waiting. The decades of caked up black stuff in the bathrooms. Please OMG Vomit. Nasty. On a positive note, the girl at the front staff was lovely.
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酒店回复: Dear Guest, We sincerely regret that the condition of the second floor and elevator caused discomfort during your stay, and we apologize for the inconvenience you encountered. Your feedback regarding cleanliness has been shared with our housekeeping teams to address these concerns promptly. We are committed to improving the overall environment to ensure a more pleasant experience for our guests. We are glad our front desk team made a positive impression and hope you’ll consider returning, giving us the opportunity to provide a much more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
3.0分
其他
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The lady checking us in was friendly, super nice, and helpful, but the facility itself was awful. The room was small, the refrigerator had rust all over it, the bathroom cabinet was tiny, and there were no updates such as USB charging ports. I would not stay there again.
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酒店回复: Dear Patti, Thank you for being our guest and sharing your feedback. We’re glad to hear that our front desk team made a positive impression with their friendliness and helpfulness. However, we apologize that the room size, furnishings, and lack of modern amenities impacted your comfort, and we regret the inconvenience this caused. Your comments have been shared with our team to help enhance the guest experience and address areas for improvement. We hope you will allow us another opportunity in the future to provide a visit that better reflects the comfort and quality we aim to deliver.Sincerely,Hotel Management
1.0分
其他
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This is the worst hotel that I have ever stayed at in my entire life. The bed felt like I was sleeping on the floor. The entire hotel smelled like cigarettes. The base of the outside of the bathtub was dirty. The tv dId not work. The refrigerator was old and rusty although I did not use it. It was the only hotel that had available rooms in Tuscaloosa, otherwise I would have not booked here. I would have been better of sleeping in my car
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酒店回复: Dear Meshonda, We sincerely apologize for the disappointing experience you had and for the discomfort caused by the condition of your room. From the bed and cleanliness issues to the in-room maintenance concerns, we understand how upsetting this must have been for you. We assure you that what you described does not reflect the standards we strive to uphold, and your feedback has been shared with the appropriate teams for immediate review. While we recognize that this stay fell short of expectations, we hope to have the opportunity to welcome you back in the future for the comfortable and seamless experience you deserve.Sincerely,Hotel Management
5.0分
商务出差
I was there for work the staff was friendly and made me feel like family I will stay there again the next time I'm in town
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酒店回复: Dear John, We’re thrilled that you felt like part of the family during your work trip at Extended Stay America. It’s wonderful to know our team’s friendly and attentive service made your stay memorable. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Hotel Management
2.0分
其他
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Would NOT recommend
Arrived right around 10:30pm to find front desk “closed.” The desk agent heard me and rolled up the wooden divider. She was pleasant, checked me in then informed me how to get in touch with her after hours, (what?!!!) and to “slide the key” under the wood partition if I wanted to check out before they opened. The front desk was closed until 10am on Sunday. The room had a phone, but was not attached to the wall (I would have had to use the lobby phone to contact the desk agent); the room smelled of mildew and the refrigerator was visibly rusty. The entire room hadn’t been cleaned in a very long time and there was a dead bug under the bed. There was little to absorbs the noise from the room upstairs or even lessen the nose from the cars right outside the window. There was no WiFi, no breakfast or food options to purchase. Bed was barely comfortable, the sheets showed signs of wear. The pillows were not comfortable. Stay somewhere else!
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酒店回复: Dear Sheri,We sincerely apologize that your experience fell far short of expectations. Concerns regarding cleanliness, room condition, and limited overnight front desk coverage are being addressed with our team to prevent future guests from encountering similar issues. While it is encouraging to hear that our staff tried to assist you under challenging circumstances, we understand this did not fully meet your needs. Your feedback regarding comfort, amenities, and noise has been shared with both housekeeping and management to ensure improvements are made. We appreciate you taking the time to provide detailed observations, as it helps us enhance the experience for all guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
1.0分
商务出差
Cancel reservation due to rats and still charged my account
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酒店回复: Dear Guest, We’re sorry to learn about the difficulties you experienced and the concerns that followed your change of plans. Situations of this nature are reviewed carefully, and your comments have been noted to ensure proper attention is given to the matter. We regret any inconvenience this may have caused and appreciate you taking the time to share your situation with us. Your feedback remains important as we continue working toward a more consistent guest experience. We hope you will allow us another opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
事实上，根本没人跟我们说话。
问问题或询问都很不舒服，因为工作人员非常粗鲁。
唯一好心的是那个黑人在电梯上擦窗户和墙壁。
感觉就像熬夜后回到父母家一样……
房间地板又不舒服、又脏又吓人！！
我不得不自己买个拖把擦地板。地板太粘了，光脚根本走不了！！
然后他们就那样对待我们。
白人享有特权和权利……所以，如果你不是白人……就不要来，离这里远点！！
抱歉……真是的……
我一点也不后悔我的评论！！
这是千真万确的事实！！
我们提前几天通过*******预订了房间，结果被告知他们已经给二级卖家打了5个小时的电话，说没有空房了。
我们不得不在晚上10点找另一家有空房的酒店。
没什么特别的，因为酒店附近只有几家商店。附近没有便利店或快餐店。
I cancel my reservation for both night because the hotel had rats and they still charged me
the entire second floor REEKS of MOTH BALLS! Can you put anything more toxic. OMG and the elevator is slow so you have to asphyxiate yourself in your sweatshirt while waiting. The decades of caked up black stuff in the bathrooms. Please OMG Vomit. Nasty. On a positive note, the girl at the front staff was lovely.
The lady checking us in was friendly, super nice, and helpful, but the facility itself was awful. The room was small, the refrigerator had rust all over it, the bathroom cabinet was tiny, and there were no updates such as USB charging ports. I would not stay there again.
This is the worst hotel that I have ever stayed at in my entire life. The bed felt like I was sleeping on the floor. The entire hotel smelled like cigarettes. The base of the outside of the bathtub was dirty. The tv dId not work. The refrigerator was old and rusty although I did not use it. It was the only hotel that had available rooms in Tuscaloosa, otherwise I would have not booked here. I would have been better of sleeping in my car
I was there for work the staff was friendly and made me feel like family I will stay there again the next time I'm in town
Would NOT recommend
Arrived right around 10:30pm to find front desk “closed.” The desk agent heard me and rolled up the wooden divider. She was pleasant, checked me in then informed me how to get in touch with her after hours, (what?!!!) and to “slide the key” under the wood partition if I wanted to check out before they opened. The front desk was closed until 10am on Sunday. The room had a phone, but was not attached to the wall (I would have had to use the lobby phone to contact the desk agent); the room smelled of mildew and the refrigerator was visibly rusty. The entire room hadn’t been cleaned in a very long time and there was a dead bug under the bed. There was little to absorbs the noise from the room upstairs or even lessen the nose from the cars right outside the window. There was no WiFi, no breakfast or food options to purchase. Bed was barely comfortable, the sheets showed signs of wear. The pillows were not comfortable. Stay somewhere else!
Cancel reservation due to rats and still charged my account