I would have loved a bigger coffee cup not a size 6 oz… next time bring my own cup to fill. Would have loved a donut, to go with my coffee. Or maybe a cookie, a yogurt or an orange or an apple…
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Findlay. We sincerely appreciate your comments and we're sorry to hear that you found the coffee cup size unsatisfactory. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your experience. We would be pleased to welcome you again in the future and show you the enhancements we've made to improve your experience.Sincerely,ErikaRed Roof Management RediResponse Specialist
4.0分
其他
展开
I always appreciate the low cost yet comfortable motel/hotel. YET,
I found not one but two COCKROACHES on floor. One over on its back, still alive the other I chased it until caught. I stomped on killed it and flushed them down the toilet
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Findlay. I'm genuinely sorry to hear about your experience with the cockroaches in your room. While I'm glad you appreciate our efforts to provide affordable comfort, the presence of pests is disappointing. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have forwarded your feedback to managements attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
展开
I had requested a handicap room, but none available. They did give me a room close to the door. The room, bedding and bathroom are clean. The staff offered to help me with my bag since i have mobility issues, which was quite nice. The toilet in regular room is not high enough for ADA, but its between the sink and tub, so some leverage help there. A/C works well, some noise from other guests, to be expected. Very close to many restaurants, and a 5 minute drive to Marathon Center for Performing Arts. Seems to be plenty of parking. Reasonably priced and the bed was very comfortable.
展开
酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience with us at the Red Roof Inn Findlay. We regret that there was no available handicapped room during your visit. We are, however, glad that the room near the door was helpful and that you found the room, bedding, and bathroom clean. We're also happy to hear that our staff's assistance with your bag was appreciated. We acknowledge your comments about the toilet height and the proximity to restaurants and the Marathon Center.We hope to continue to provide great experiences for you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Thank you for choosing Red Roof and we look forward to seeing you on your future travels. Sincerely, JonainaRed Roof ManagementRediResponse Specialist
5.0分
其他
the heater was rather loud, but the room was clean and the sheets felt wonderful
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Findlay. We are so glad to hear that you found the room clean and the sheets comfortable. We regret to hear about the issue with the heater noise. We will certainly look into this to ensure future guests are not disturbed. Your comfort is very important to us.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
展开
Meh
The room as awhole wasnt to bad but the bed had some stains or dirt on the bottom sheet and the hallways looked kinda crappy.. there system was slow so check in was a bit long and the building was hot as hell had to wait over an hour with air on full blast for it to cool down
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your positive feedback at the Red Roof Inn Findlay. I am very sorry to hear about the issues you experienced during your stay. The stains on the bedding and the condition of the hallways are certainly not up to our standards. I also regret the slow check-in process and the discomfort caused by the building's temperature. Please accept our sincerest apologies for any distress or inconvenience this has caused you. Our goal is to provide a clean and comfortable stay for all our guests and we're disheartened that we did not achieve this during your visit.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
No fresh linen on the bed. Could not use the TV in the room. Can't say I was please, but for what I paid for.
展开
酒店回复: Dear Montray,Thank you for taking the time to share your experience at Red Roof Inn Findlay. I am sorry to hear about the issues you experienced with the linen and television in your room. I understand your disappointment and regret that we did not meet your expectations during your stay.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
The clerk was nice, but didn't properly mark what room they put us in. She checked another guest into the same room and they were trying to get in at 1am!
1.0分
其他
展开
Not so pup friendly!!!
We were kicked out due to our pup barking when we left for an hour to grab food. We explained we were not leaving the hotel for rest of night and wouldnt have any more issues with pup but he told us to get out because of pup barking.
展开
酒店回复: Dear Dayla, Thank you for taking the time to tell us about your experience at the Red Roof Inn Findlay. We strive to provide our guests with all the comforts of home, and the situation you described is disheartening, and I sincerely apologize for your experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ErikaRed Roof Management RediResponse Specialist
房间设施比较新 干净卫生 位置安静 周围很多饭店
好的
I would have loved a bigger coffee cup not a size 6 oz… next time bring my own cup to fill. Would have loved a donut, to go with my coffee. Or maybe a cookie, a yogurt or an orange or an apple…
I always appreciate the low cost yet comfortable motel/hotel. YET,
I found not one but two COCKROACHES on floor. One over on its back, still alive the other I chased it until caught. I stomped on killed it and flushed them down the toilet
I had requested a handicap room, but none available. They did give me a room close to the door. The room, bedding and bathroom are clean. The staff offered to help me with my bag since i have mobility issues, which was quite nice. The toilet in regular room is not high enough for ADA, but its between the sink and tub, so some leverage help there. A/C works well, some noise from other guests, to be expected. Very close to many restaurants, and a 5 minute drive to Marathon Center for Performing Arts. Seems to be plenty of parking. Reasonably priced and the bed was very comfortable.
the heater was rather loud, but the room was clean and the sheets felt wonderful
Meh
The room as awhole wasnt to bad but the bed had some stains or dirt on the bottom sheet and the hallways looked kinda crappy.. there system was slow so check in was a bit long and the building was hot as hell had to wait over an hour with air on full blast for it to cool down
No fresh linen on the bed. Could not use the TV in the room. Can't say I was please, but for what I paid for.
The clerk was nice, but didn't properly mark what room they put us in. She checked another guest into the same room and they were trying to get in at 1am!
Not so pup friendly!!!
We were kicked out due to our pup barking when we left for an hour to grab food. We explained we were not leaving the hotel for rest of night and wouldnt have any more issues with pup but he told us to get out because of pup barking.