The room as awhole wasnt to bad but the bed had some stains or dirt on the bottom sheet and the hallways looked kinda crappy.. there system was slow so check in was a bit long and the building was hot as hell had to wait over an hour with air on full blast for it to cool down
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your positive feedback at the Red Roof Inn Findlay. I am very sorry to hear about the issues you experienced during your stay. The stains on the bedding and the condition of the hallways are certainly not up to our standards. I also regret the slow check-in process and the discomfort caused by the building's temperature. Please accept our sincerest apologies for any distress or inconvenience this has caused you. Our goal is to provide a clean and comfortable stay for all our guests and we're disheartened that we did not achieve this during your visit.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
No fresh linen on the bed. Could not use the TV in the room. Can't say I was please, but for what I paid for.
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酒店回复: Dear Montray,Thank you for taking the time to share your experience at Red Roof Inn Findlay. I am sorry to hear about the issues you experienced with the linen and television in your room. I understand your disappointment and regret that we did not meet your expectations during your stay.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
The clerk was nice, but didn't properly mark what room they put us in. She checked another guest into the same room and they were trying to get in at 1am!
1.0分
其他
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Not so pup friendly!!!
We were kicked out due to our pup barking when we left for an hour to grab food. We explained we were not leaving the hotel for rest of night and wouldnt have any more issues with pup but he told us to get out because of pup barking.
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酒店回复: Dear Dayla, Thank you for taking the time to tell us about your experience at the Red Roof Inn Findlay. We strive to provide our guests with all the comforts of home, and the situation you described is disheartening, and I sincerely apologize for your experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ErikaRed Roof Management RediResponse Specialist
5.0分
情侣出游
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We had a great experience at the Red Roof in Findlay, OH! Our 2 Labs were welcomed, and the staff was very friendly. Will definitely stay there again! 2 thumbs up!!
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酒店回复: Dear Gretchen,We appreciate you taking the time to share your wonderful experience at Red Roof Inn Findlay. We are delighted to hear that you had a fantastic stay with your pets at our hotel. Red Roof loves pets and yours is no exception! We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Thank you for choosing Red Roof. We hope to continue to provide great experiences for you and it would be our pleasure for you to repeat your experience with us in the future. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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Check in was easy, hotel is convenient to a lot of food options. Room was clean. My issue was that you will hear everything - very little soundproofing. We had a children’s soccer team (I think it was?) that had several nearby rooms and they were running up and down the hall and shouting until late at night. Also could hear people in the room above us dropping things and moving around. Was hard to sleep, but the room itself was fine.
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酒店回复: Dear Rachael, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Red Roof Inn Findlay. It was great to read that you were pleased with the check-in process, however, we do apologize for the sound proofing not being as expected. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, JonathanRed Roof Management RediResponse Specialist
1.0分
其他
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STAY AWAY
The place felt like you rented the room by the hour. It felt very unsafe. Bags of what appeared to be trash was in the lobby. The guy at the front desk was trying to conduct a business deal to buy property rather than trying to help me check-in. Stay away.
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酒店回复: Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. What you described is not reflective of the standards we hold ourselves to, and we’re looking into the concerns you mentioned. We aim to provide a clean, safe, and welcoming environment for all guests, and we regret that this wasn’t your impression.
5.0分
商务出差
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Room was very clean! I talked to one of the employees Hollie, and she said they’re under new management and are turning the property around. I would definitely recommend staying here. I know I’ll be back.
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酒店回复: Thank you for your kind words and for recognizing the hard work our team is putting into improving the property! We’re thrilled to hear that you had a clean and comfortable stay and that Hollie left a positive impression. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!
房间设施比较新 干净卫生 位置安静 周围很多饭店
好的
Meh
The room as awhole wasnt to bad but the bed had some stains or dirt on the bottom sheet and the hallways looked kinda crappy.. there system was slow so check in was a bit long and the building was hot as hell had to wait over an hour with air on full blast for it to cool down
No fresh linen on the bed. Could not use the TV in the room. Can't say I was please, but for what I paid for.
The clerk was nice, but didn't properly mark what room they put us in. She checked another guest into the same room and they were trying to get in at 1am!
Not so pup friendly!!!
We were kicked out due to our pup barking when we left for an hour to grab food. We explained we were not leaving the hotel for rest of night and wouldnt have any more issues with pup but he told us to get out because of pup barking.
We had a great experience at the Red Roof in Findlay, OH! Our 2 Labs were welcomed, and the staff was very friendly. Will definitely stay there again! 2 thumbs up!!
Check in was easy, hotel is convenient to a lot of food options. Room was clean. My issue was that you will hear everything - very little soundproofing. We had a children’s soccer team (I think it was?) that had several nearby rooms and they were running up and down the hall and shouting until late at night. Also could hear people in the room above us dropping things and moving around. Was hard to sleep, but the room itself was fine.
STAY AWAY
The place felt like you rented the room by the hour. It felt very unsafe. Bags of what appeared to be trash was in the lobby. The guy at the front desk was trying to conduct a business deal to buy property rather than trying to help me check-in. Stay away.
Room was very clean! I talked to one of the employees Hollie, and she said they’re under new management and are turning the property around. I would definitely recommend staying here. I know I’ll be back.