Not good! The ac made a loud grinding noise every time it kicked on, had to just leave it off. No hot water in the shower and the the drain in the tub/shower was stopped up. The toilet was dirty.
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酒店回复: Dear Robert, Thank you for staying with us and taking the time to share your feedback. We’re genuinely sorry to hear that your stay was disrupted by maintenance and cleanliness concerns. Providing a well-maintained, comfortable environment is essential to us, and your comments have been shared with our team for review. We appreciate your input and hope you’ll allow us another chance to provide a more seamless experience.Sincerely,Hotel Management
5.0分
家庭亲子
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Have been staying here for a time. Staff is always great and friendly. Kept clean. Whenever we have needed anything we have just needed to ask. They have been really great when it comes to groceries being delivered or food.
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酒店回复: Dear H5698AFruthm, It’s wonderful to know you’ve consistently felt well taken care of during your visits. Our team works hard to provide genuine hospitality, and it’s rewarding to hear their efforts have made your stays so enjoyable. We’re also glad that the convenience of deliveries and prompt assistance added to your experience. We want every guest to feel at ease and supported, whether staying for a short visit or a longer stay. Thank you for your continued trust in Extended Stay America. We look forward to welcoming you back again soon for another comfortable and seamless stay. Sincerely, Hotel Management
1.0分
其他
We was told that we were not welcome and I was bard and band we was not welcome there too so we don't know what we did
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酒店回复: Dear Ron, It is disheartening to read that you felt unwelcome, as this is far from the experience we strive to provide for our guests. Your feedback is valuable to us, and we will use it to review and carefully address areas that need improvement. We truly hope you will consider giving us another opportunity in the future so we may provide a more positive and comfortable stay.Sincerely,Hotel Management
1.0分
其他
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I changed my check-in date through ******* from Aug 1 to Aug 2 check-in and received confirmation. I had prepaid for it using my reward points... When I arrived, they had no record and I had to pay for the full price out of pocket... During the night someone tried to break into my van and messed up the out locks on two doors... I would like to receive my reward points back... There doesn't seem to be a way to get help from a person and the hotel was no help at all... Horrible experience and a gross hotel.
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酒店回复: Dear Matthew, Thank you for sharing your experience. We're truly sorry for the inconvenience caused by the reservation issue and the distress of having to pay again upon arrival. We understand how frustrating that must have been, especially after receiving confirmation from the third-party platform. We're also deeply concerned about the security incident involving your vehicle and regret that you felt unsupported. Your feedback has been shared with our team, and we encourage continued follow-up with the booking provider ******* regarding your reward points as well. We sincerely regret that your visit was met with such difficulties. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely,Hotel Management
1.0分
情侣出游
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Terrible place to go!!!!!!!!!! my bf and I tried checking in at like 10:15 pm walked in through the unlocked back door and then asked a couple people who were fixing a leak in the ceiling and we asked them if they knew where to check in at and they said to go and dial the number and someone will come to help us and we called and called and waited at least 30 minutes before we decided to leave after NO ONE helped us check in! Next day we went back to the hotel to try to get a hotel for that night or a refund and they said no and pretty much to screw off! Screw this place and their TERRIBLE management!
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酒店回复: Dear kayleyh823, We sincerely apologize for the difficulties you faced upon arrival and the lack of assistance during your visit. Please know that we have forwarded your feedback to the relevant team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
3.0分
商务出差
This is a no frills hotel. Suits the purpose of you are looking for budget friendly.
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酒店回复: Dear Bryan, Thank you for sharing your feedback on your recent stay. We are glad the accommodations met your practical needs and provided a comfortable base during your time in the area. Our goal is to offer a straightforward experience that delivers value while ensuring guests feel welcome and well cared for. Your comments help us maintain a balance between essential comforts and affordability. We look forward to hosting you again and providing another stay that aligns with your expectations and supports your travel needs.Sincerely,Hotel Management
1.0分
情侣出游
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This is so low budget that I’ll never visit this franchise again. Only amenities were two thin towels and one chip of soap. The “kitchen” didn’t have a single dish, glass or utensil. And there weren’t even any disposable cups. No hair dryer. You had to check one out with ID if you needed it on the morning of use. The beds were more like cots and the sheeting was coarse fabric. There were no curtains, only metal blinds that did little to darken the parking lot lights. The floor was dirty and needed a serious cleaning with more than a mop. The only tiny praise I can offer was to the staff member who checked us in.
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酒店回复: Dear Stay08485946544, Thank you for sharing your experience. While we're glad our team member at check-in offered a positive impression, we're sorry the rest of your stay did not meet your expectations. We understand how disappointing it can be when comfort and convenience feel lacking. To maintain high cleanliness standards, kitchenware and certain toiletries are kept at the front desk and are available upon request. Your comments about the room's condition and amenities have been noted and will be addressed with the appropriate teams. We appreciate your feedback and the opportunity to learn from it. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
4.0分
其他
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The motel was great. I wish the chairs in the room would have been a bit more comfortable, and there were a set of blackout curtains on the window. Other than that, the stay was good!
1.0分
情侣出游
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This property was not to my liking at all. It’s a pet friendly place, but was assured at check in that the rooms are all deep cleaned after a pet’s stay. Our first room had pet hair on the floor with dust on the floors. The room was not clean and smelly. See the pictures.
I asked for a refund and was denied. Messaged ******* for some kind of support. Expedia’s chat was not able to give me a refund but provided online credit.
We got moved to another room, where there was a box of opened ice pops left behind. We asked to move to another room.
The manager had their staff clean another room and spray Febreeze so there wasn’t a smell. We ended up just sucking it up, not wanting to lose out on our money.
I will never stay at or recommend this property ever again.
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酒店回复: Dear Summer,We’re truly sorry your visit left you feeling this way. The state of the room you described is deeply concerning, and we understand how frustrating that must have been for you. It’s clear that our efforts to make adjustments fell short, and we regret any discomfort this caused. Your feedback is taken seriously, and we will take the necessary steps to help prevent such situations from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
2.0分
其他
Photos show kitchen stocked with supplies to cook, no notice that you have to purchase items to cooks for $39.99 & a plate set for 1 person is $19.99.
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酒店回复: Dear Penny,Thank you for sharing your feedback. We understand the confusion and apologize for any inconvenience this may have caused. In our Select Suites locations, kitchenware and cooking supplies are not included in the room rate. They are available for purchase at the front desk. This helps us ensure each item is clean and ready for individual use. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management
Not good! The ac made a loud grinding noise every time it kicked on, had to just leave it off. No hot water in the shower and the the drain in the tub/shower was stopped up. The toilet was dirty.
Have been staying here for a time. Staff is always great and friendly. Kept clean. Whenever we have needed anything we have just needed to ask. They have been really great when it comes to groceries being delivered or food.
We was told that we were not welcome and I was bard and band we was not welcome there too so we don't know what we did
I changed my check-in date through ******* from Aug 1 to Aug 2 check-in and received confirmation. I had prepaid for it using my reward points... When I arrived, they had no record and I had to pay for the full price out of pocket... During the night someone tried to break into my van and messed up the out locks on two doors... I would like to receive my reward points back... There doesn't seem to be a way to get help from a person and the hotel was no help at all... Horrible experience and a gross hotel.
Terrible place to go!!!!!!!!!! my bf and I tried checking in at like 10:15 pm walked in through the unlocked back door and then asked a couple people who were fixing a leak in the ceiling and we asked them if they knew where to check in at and they said to go and dial the number and someone will come to help us and we called and called and waited at least 30 minutes before we decided to leave after NO ONE helped us check in! Next day we went back to the hotel to try to get a hotel for that night or a refund and they said no and pretty much to screw off! Screw this place and their TERRIBLE management!
This is a no frills hotel. Suits the purpose of you are looking for budget friendly.
This is so low budget that I’ll never visit this franchise again. Only amenities were two thin towels and one chip of soap. The “kitchen” didn’t have a single dish, glass or utensil. And there weren’t even any disposable cups. No hair dryer. You had to check one out with ID if you needed it on the morning of use. The beds were more like cots and the sheeting was coarse fabric. There were no curtains, only metal blinds that did little to darken the parking lot lights. The floor was dirty and needed a serious cleaning with more than a mop. The only tiny praise I can offer was to the staff member who checked us in.
The motel was great. I wish the chairs in the room would have been a bit more comfortable, and there were a set of blackout curtains on the window. Other than that, the stay was good!
This property was not to my liking at all. It’s a pet friendly place, but was assured at check in that the rooms are all deep cleaned after a pet’s stay. Our first room had pet hair on the floor with dust on the floors. The room was not clean and smelly. See the pictures.
I asked for a refund and was denied. Messaged ******* for some kind of support. Expedia’s chat was not able to give me a refund but provided online credit.
We got moved to another room, where there was a box of opened ice pops left behind. We asked to move to another room.
The manager had their staff clean another room and spray Febreeze so there wasn’t a smell. We ended up just sucking it up, not wanting to lose out on our money.
I will never stay at or recommend this property ever again.
Photos show kitchen stocked with supplies to cook, no notice that you have to purchase items to cooks for $39.99 & a plate set for 1 person is $19.99.