酒店回复: Thank you for bringing this to our attention. We’re truly sorry for the inconvenience and frustration you experienced during your recent visit.What you described does not reflect the standards we strive to uphold, and we deeply regret that we were unable to provide a properly prepared room—especially something as basic and essential as clean bed sheets. This situation is unacceptable, and we take full responsibility.We understand how frustrating it must have been to arrive, carry your belongings in, and then have to leave and find another hotel at the last minute. Please know this is not a typical experience, and we are actively addressing the issue with our housekeeping and inventory procedures to ensure this does not happen again.We would greatly appreciate the opportunity to make it right and restore your trust. If your travels bring you back to the area, we hope you'll consider giving us another chance. Feel free to reach out to us directly so we can personally assist you.
酒店回复: Thank you so much for your thoughtful and encouraging review! We’re thrilled to hear that our team made a positive impression and went above and beyond to take care of you — we truly believe that great service makes all the difference, especially during times of transition.You’re absolutely right — Bay Valley is in the middle of a major transformation under new ownership, and while things may be a bit “of sorts” for now, we’re excited for what’s ahead. It means a lot to us that you see the potential and are cheering us on during this process — we loved your Rocky Balboa reference!We're so glad you found the room clean, the bed comfortable, and the water pressure on point — we’re keeping those essentials strong even as the big changes unfold.We hope to welcome you back soon to see the progress firsthand. The best is definitely yet to come.
酒店回复: Thank you for taking the time to share your honest feedback. I’m very sorry to hear about the condition of your room and the amenities, especially the issues with the bedding and towels. This is far from the standard we strive to uphold, and I completely understand your frustration.We're currently undergoing a full renovation to address many of the concerns you mentioned, including replacing old furniture, linens, and updating our housekeeping procedures. That said, your experience should have been better, and I sincerely apologize for the discomfort and disappointment it caused.While I regret that we may not have the opportunity to welcome you back, I truly appreciate you bringing these issues to our attention so we can correct them moving forward.
酒店回复: Thank you so much for your kind words! We're thrilled to hear you had an awesome stay with us overall—it means a lot, especially while we're undergoing some exciting updates.We truly appreciate your patience and understanding regarding the temporary lack of TV service and the absence of a fridge or microwave in your room. These are definitely amenities we know many guests enjoy, and we're working hard to restore and upgrade all features as part of our full renovation.We hope you’ll visit us again soon to experience the improvements—we're confident your next stay will be even better!
5.0分
其他
原文
翻译提供方：Google
出色的
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酒店回复: Thank you so much for the perfect rating! We’re thrilled to know you had a great experience with us. We look forward to welcoming you back again soon!
4.0分
其他
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Very nice staff for my check in and check out. I was greated when I left and when I came back to the resort. The room felt roomy and clean. The hallway leading to my room was under construction. I think as a safety concern, they should have the hallway closed off and redirect people. I would have understood. The room was labeled as a garden view room. There was no garden, just a parking lot, dumpsters, job trailers and some grass. That all being said, I would still stay there again. was .
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酒店回复: Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our team made you feel welcome throughout your stay and that you enjoyed your clean and spacious room.We appreciate your understanding as we undergo significant renovations to enhance the guest experience. Your safety feedback regarding the construction in the hallway is extremely valuable, and we will review this with our team to ensure proper precautions and signage are in place.We’re also sorry to hear that your “garden view” room did not meet expectations. As part of our renovation, our landscaping and outdoor areas are being updated, and we look forward to offering a true garden view in the near future.Thank you again for your thoughtful comments—and for your willingness to stay with us again. We look forward to welcoming you back to a fully refreshed resort.
5.0分
商务出差
Just an all around great place to stay. Beautiful rooms, great restaurant and bar!
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酒店回复: Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our beautiful rooms as well as our restaurant and bar. It’s fantastic to know your stay was an all-around great experience. We truly appreciate your kind words and hope to welcome you back again soon!
3.0分
朋友出游
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The resort is under renovation and pretty early into it.
The staff were very kind and helpful(Eric). It is unfair of me to rate the state of this property while under renovations.
The new rooms are very nice but there are still a few quirks they need to work out.
It is how ever disappointing that they are closing the pool area as we have stayed there in the past and this was something we were looking forward to.
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酒店回复: Thank you so much for sharing your thoughtful review and for recognizing our team — especially Eric — for their kindness and helpfulness. We truly appreciate your understanding as we continue with our renovation project. It’s wonderful to hear you enjoyed our newly updated rooms, and we value your patience as we fine-tune the finishing details.We completely understand your disappointment regarding the temporary pool closure. This was a difficult decision, but it’s necessary to ensure that when the area reopens, it provides an even better experience for our guests.We hope you’ll visit us again once renovations are complete to enjoy all the new amenities and refreshed spaces. Thank you again for your support and understanding during this exciting time of transformation.
3.0分
家庭亲子
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The staff were great. They were in the process of remodeling which would have been good to know. But they made up for it and invited us to their grand opening. It will be great when complete but right now the rooms are VERY dated. Overall good stay because of the staff.
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酒店回复: Thank you for your feedback. The renovation process can be trying for our guests and staff, It sounds like everyone made the best of the situation. We hope you will choose to stay with us again, once the dust has settled (and been swept away). Our goal is to make this a destination with amenities and staff worthy of our guests.
3.0分
其他
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Staff contact was minimal but the huge issue was the current major renovation the facility is going through. No coffee even available. The rooms were comfortable enough but I believe a "renovation notice" hould be placed on this property. I almost feel like i was deceived,
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酒店回复: Thank you for your honest feedback.We’re truly sorry to hear that your experience did not meet expectations. You’re absolutely right — a major renovation like the one we’re currently undergoing should be clearly communicated, and we regret that this may not have been made as clear as it should have been at the time of your booking.We understand how frustrating it must have been to find limited amenities and minimal staff interaction, especially without even a cup of coffee available. Please accept our sincere apologies for any sense of being misled — that was never our intention. Your feedback is a valuable reminder that transparency is key, and we are taking immediate steps to ensure future guests are fully informed before arrival.We appreciate you noting that your room was comfortable despite the circumstances, and we hope you might consider staying with us again once renovations are complete. We would love the opportunity to provide you with the full experience we strive to deliver.
床上没有床单
我到了酒店，办理了入住手续，把所有东西都搬进了房间。我查看了一下床，发现床单不见了。我问了前台，他们说床单用完了。他们想帮我安排另一个房间，但那个房间也同样没有床单。我不得不在最后一刻预订了镇另一边的Quality酒店。
重回昔日辉煌
员工们竭尽全力满足我的需求。新业主公司和整个度假村正在进行大规模的翻新和改造，所以情况有些不太好。我非常期待看到未来一年左右的变化。房间很干净，床和枕头非常舒适，淋浴水压也很棒。员工们都关心顾客，而且愿意投资酒店，湾谷度假村会像洛奇·巴尔博亚那样回归吗？只有时间才能告诉我们答案。
避免住在这里
我不会再住这里了。除了家具老旧之外，床上没有床单，毯子也破烂不堪。两条白色浴巾中，一条有深棕色污渍，另一条很旧，质地非常粗糙。
这地方太棒了！唯一没想到的是，我们家什么电视都看不了，而且没有冰箱和微波炉。这真是个小遗憾。除此之外，一切都很好！
出色的
Very nice staff for my check in and check out. I was greated when I left and when I came back to the resort. The room felt roomy and clean. The hallway leading to my room was under construction. I think as a safety concern, they should have the hallway closed off and redirect people. I would have understood. The room was labeled as a garden view room. There was no garden, just a parking lot, dumpsters, job trailers and some grass. That all being said, I would still stay there again. was .
Just an all around great place to stay. Beautiful rooms, great restaurant and bar!
The resort is under renovation and pretty early into it.
The staff were very kind and helpful(Eric). It is unfair of me to rate the state of this property while under renovations.
The new rooms are very nice but there are still a few quirks they need to work out.
It is how ever disappointing that they are closing the pool area as we have stayed there in the past and this was something we were looking forward to.
The staff were great. They were in the process of remodeling which would have been good to know. But they made up for it and invited us to their grand opening. It will be great when complete but right now the rooms are VERY dated. Overall good stay because of the staff.
Staff contact was minimal but the huge issue was the current major renovation the facility is going through. No coffee even available. The rooms were comfortable enough but I believe a "renovation notice" hould be placed on this property. I almost feel like i was deceived,