For the price I paid the room was okay. Surprised to find a microwave and the normal small refrigerator. Bed was comfortable but the pillows weren't. The upholstered chair in the room was worn and the bathroom door needs to be replaced.
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酒店回复: Dear Linda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager, Econo Lodge East Ridge.
5.0分
商务出差
Room was spotless, bed was comfortable, tv had a great selection of channels and we had plenty of towels!
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酒店回复: Dear Kristen, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We're happy that you're happy, and we're looking forward to your next visit to Econo Lodge East Ridge. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, General Manager, Econo Lodge East Ridge.
5.0分
其他
Staff was very friendly and reached out before my stay. Room was very clean for an older building.
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酒店回复: Dear Kyle, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely, General Manager, Econo Lodge East Ridge.
5.0分
其他
Clean bed, room and shower! I appreciate the variety of pillow options as well!!
Thank y’all! :3
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酒店回复: Dear Grayson,Thank you for your stay with us and for sharing your experience with other travelers.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely, General Manager, Econo Lodge East Ridge.
2.0分
其他
Clean enough for the one night we stayed. Any longer and I would have just asked for a refund.
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酒店回复: Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager, Econo Lodge East Ridge.
5.0分
家庭亲子
Parking is convinient. Check in was easy quick and the staff friendly! Theres a few improvements the room needs but we have enjoyed our stay.
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酒店回复: Dear Kara,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We're happy that you're happy, and we're looking forward to your next visit to Econo Lodge East Ridge. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, General Manager, Econo Lodge East Ridge.
1.0分
其他
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Room was dirty and smelled like smoke, despite being a non-smoking room. The short time we spent in the room led to asthma flare-ups. Furniture was worn and falling apart. The walls themselves were dirty. Mold growing on the tub. Little tree hanging from the sink pipes in an attempt to mask the smell. Electrical boxes and wiring were not up to code per my partner who works with electrical. Poor lighting not in working condition. Despite being around other nicer hotels, definitely did not feel safe. Only good thing we can say about the hotel is how prompt they were on the refund.
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酒店回复: Dear Sierra,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager, Econo Lodge East Ridge.
1.0分
家庭亲子
Had to wait at the lobby as no one was around. Room condition is ok except the dark lightening and bedding is terrible.
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酒店回复: Dear Kim,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager, Econo Lodge East Ridge.
在Econo酒店入住体验很棒，价格也很合理！酒店很干净，对得起这个价格！！前台服务员也很友好！圣诞快乐！！！
一切都很干净、安静，我们可以休息
For the price I paid the room was okay. Surprised to find a microwave and the normal small refrigerator. Bed was comfortable but the pillows weren't. The upholstered chair in the room was worn and the bathroom door needs to be replaced.
Room was spotless, bed was comfortable, tv had a great selection of channels and we had plenty of towels!
Staff was very friendly and reached out before my stay. Room was very clean for an older building.
Clean bed, room and shower! I appreciate the variety of pillow options as well!!
Thank y’all! :3
Clean enough for the one night we stayed. Any longer and I would have just asked for a refund.
Parking is convinient. Check in was easy quick and the staff friendly! Theres a few improvements the room needs but we have enjoyed our stay.
Room was dirty and smelled like smoke, despite being a non-smoking room. The short time we spent in the room led to asthma flare-ups. Furniture was worn and falling apart. The walls themselves were dirty. Mold growing on the tub. Little tree hanging from the sink pipes in an attempt to mask the smell. Electrical boxes and wiring were not up to code per my partner who works with electrical. Poor lighting not in working condition. Despite being around other nicer hotels, definitely did not feel safe. Only good thing we can say about the hotel is how prompt they were on the refund.
Had to wait at the lobby as no one was around. Room condition is ok except the dark lightening and bedding is terrible.