酒店回复: Hello Fonda, We regret to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team to further discuss your concerns. Your input helps us improve for future guests.
5.0分
其他
The room was clean. Everything was nice. The pool the Jacuzzi was warm and nice. Everything was fine.
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酒店回复: Hello Joyce,Thank you for sharing your positive experience with us! We're delighted to hear that you found your room clean and enjoyed the warm pool and jacuzzi. It's great to know that you had a pleasant stay overall. We hope to welcome you back in the future for another enjoyable visit.
3.0分
其他
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The people in the room next to me came in at 1:00 in the morning slamming and bumping. I even knew that they brought in take out. It continued until 3:00 in the morning. At that time I could no longer Go back to sleep. There were some items in the bathroom that were of concern, but you get what you pay for.
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酒店回复: Hello Rebecca,Thank you for sharing your experience. We appreciate your feedback regarding noise disturbances and bathroom items. Our goal is to provide a comfortable stay for all guests, and we value your input as it helps us improve. We understand how important a peaceful environment is for a good night's rest. Your comments will be shared with the appropriate teams. We wish you safe travels for your future adventures.
4.0分
朋友出游
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If you call the phone number on-line you get no where. But when you call the desk phone or go into the lobbby theyre great! Lots of amenities like kids playground and fire pit
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酒店回复: Hello Wanda,Thank you for sharing your feedback about your experience with our phone support and front desk services. We're delighted to hear that you enjoyed our amenities, such as the kids' playground and fire pit. Your comments about the phone system are noted, and we appreciate you reaching out to us through the lobby. We hope to welcome you back soon for another enjoyable stay filled with great experiences.
2.0分
其他
First room I checked into was terrible , Room
had a lots of nat's (Flies) in room
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酒店回复: Hello Michael,Thank you for sharing your feedback. We understand that encountering flies in your room can disrupt your experience. We take cleanliness very seriously, and your comments will be shared with our team to ensure this is addressed for future guests. We appreciate your input and hope your overall stay had some enjoyable moments. Thank you for choosing us.
3.0分
其他
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Uncomfortable, possibly unsafe.
Bed was very uncomfortable. The beds were pushed over the baseboard heater who's cover had fallen off with taco bell sauce packets dropped between the heating elements.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We're focused on providing a comfortable experience and will review your comments regarding the bed placement and cleanliness with our housekeeping team. Your insights help us improve our services, and we appreciate your input. We hope to have the opportunity to serve you better in the future.
2.0分
其他
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Had problems checking in, they double billed me. They only had make your pancakes and waffles, no eggs except hard boiled and after one bit it didn’t taste good and had to throw it out. The drapes didn’t close all the way I had to tape them together.
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酒店回复: Hello Thomas,We appreciate your feedback regarding your recent stay. It's important for us to know about the challenges you faced during check-in and with your dining experience. We also understand the inconvenience with the drapes in your room. Your comments will be shared with our team to evaluate and improve our services and offerings in the future. Thank you for bringing these concerns to our attention.
5.0分
其他
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Pretty quiet not to busy breakfast was great only issue never knew there was an extra charge when having non guest go swimming that should be posted somewhere so guest are not blindsided by the extra 10 dollar fee and we noticed some guest didn’t have to pay only in my case my children were wihh the me
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酒店回复: Hello Angela,Thank you for your feedback regarding your recent stay. We're pleased to hear you enjoyed the breakfast and found the atmosphere quiet. We appreciate your insight about the extra charge for non-guests; it's valuable for us to know how we can communicate our policies more clearly. We strive to ensure all guests have a pleasant experience and your comments will help us improve. Thank you for bringing this to our attention.
5.0分
商务出差
Really friendly and spotlessly clean. Will definitely stay here again.
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酒店回复: Hello Michael,Thank you for your positive feedback! We are thrilled to hear that you enjoyed the friendly service and found our hotel to be spotlessly clean. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit. Safe travels until then!
1.0分
其他
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I made check -in for wrong day. It was couple hours ago and i didn't realize it was set on Sat not Sun. Then I read non-refundable 😔. I am disabled and make mistakes like that. My caregiver wasnt with me and usually does stuff like this for me. Are their any conditions for refunds? I am stiil staying with on Sun- the intended day/night.
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酒店回复: Hello Kristina, We understand the inconvenience this situation has caused. We recommend reaching out to management who can assist you with any inquiries regarding your reservation and potential options moving forward. We hope the remainder of your stay is enjoyable.
好的
The room was clean. Everything was nice. The pool the Jacuzzi was warm and nice. Everything was fine.
The people in the room next to me came in at 1:00 in the morning slamming and bumping. I even knew that they brought in take out. It continued until 3:00 in the morning. At that time I could no longer Go back to sleep. There were some items in the bathroom that were of concern, but you get what you pay for.
If you call the phone number on-line you get no where. But when you call the desk phone or go into the lobbby theyre great! Lots of amenities like kids playground and fire pit
First room I checked into was terrible , Room
had a lots of nat's (Flies) in room
Uncomfortable, possibly unsafe.
Bed was very uncomfortable. The beds were pushed over the baseboard heater who's cover had fallen off with taco bell sauce packets dropped between the heating elements.
Had problems checking in, they double billed me. They only had make your pancakes and waffles, no eggs except hard boiled and after one bit it didn’t taste good and had to throw it out. The drapes didn’t close all the way I had to tape them together.
Pretty quiet not to busy breakfast was great only issue never knew there was an extra charge when having non guest go swimming that should be posted somewhere so guest are not blindsided by the extra 10 dollar fee and we noticed some guest didn’t have to pay only in my case my children were wihh the me
Really friendly and spotlessly clean. Will definitely stay here again.
I made check -in for wrong day. It was couple hours ago and i didn't realize it was set on Sat not Sun. Then I read non-refundable 😔. I am disabled and make mistakes like that. My caregiver wasnt with me and usually does stuff like this for me. Are their any conditions for refunds? I am stiil staying with on Sun- the intended day/night.