酒店回复: Thank you very much for choosing to stay at Cross Hotel Kyoto and for sharing such a wonderful review of your stay. We are delighted to hear that you enjoyed the comfort and size of your room, as well as the separate shower and toilet. As you mentioned, our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience. We are delighted that you found it to your liking.We are also pleased that our location, with easy access to public transportation, nearby shopping streets, and the Kamo River, contributed to a pleasant experience.Your kind words about our friendly staff and the delicious breakfast are truly appreciated. We are glad to know that you felt your stay was worth the price.Thank you again for your warm comments. We would be honored to welcome you back on your next visit to Kyoto.Warm regards, Cross Hotel Kyoto

酒店回复: Thank you for sharing your candid feedback. We are truly sorry to hear that your stay did not meet your expectations and that it left you feeling disappointed.Regarding the room assignment, we sincerely apologize for the frustration and discomfort you experienced. While we do our best to accommodate room preferences whenever possible, room requests are subject to availability at the time of stay, and unfortunately, we are not always able to guarantee specific floors, views, or room features. We would like to emphasize that there was absolutely no intention to treat you differently based on nationality. However, we deeply regret that the outcome caused you to feel uncomfortable and that we were unable to meet your request on this occasion.Regarding cleanliness, we are very sorry that the condition of your room was not up to standard. This is certainly not the level of cleanliness we strive to provide. We have shared your comments with our housekeeping team and have instructed them to thoroughly review and improve their cleaning procedures so that every detail is carefully attended to. Should any issue arise during a stay, we always encourage guests to contact our staff immediately. Even when the hotel is fully occupied, we will make every possible effort—such as re-cleaning or other corrective measures—to improve the situation.We regret that we were unable to resolve your concerns to your satisfaction during your stay, and we understand how disappointing that must have been. Aside from the location, your experience clearly fell short of what we aim to deliver, and for that, we offer our sincere apologies. Thank you for taking the time to provide your honest feedback, which we will take seriously as we continue working to improve our service for all guests.Best regards, Cross Hotel Kyoto

酒店回复: Thank you for choosing to stay at Cross Hotel Kyoto and for taking the time to share such a detailed and heartfelt review of your recent visit. We are truly honored to learn that your stay exceeded expectations, especially during the autumn foliage season, and that you found excellent value in both the price and overall environment.We are delighted that you enjoyed our convenient location near shopping and entertainment areas, including the Kamo River, Kawaramachi, and the charming Takase River behind the hotel. It is wonderful to know that the surrounding dining options and scenery contributed to creating memorable moments during your trip.Regarding the guest room, we are pleased to hear that you found the room spacious and comfortable, even with your luggage, and that the cleanliness, bedding, and in-room amenities met your expectations. As you mentioned, our rooms feature a separate toilet and a bathroom equipped with a Japanese-style soaking tub in a wet area for added convenience, and we are delighted that you found this layout and the bathtub particularly enjoyable. We provide 4 types of fragrance of the bath salts to make guests stay even more special, so we are happy to know that you enjoyed our spacious bathtub to relax after a long day of travel.We are also very happy to learn that you appreciated the view from our lobby lounge. The spacious lobby lounge, inspired by the image of an inner parlor in Kyoto, is designed to offer a relaxing atmosphere with carefully selected seating. From the large open windows, guests can enjoy views of the garden that reflects a sense of Kyoto, as well as the water garden featuring a stone boat inspired by the Takasebune. We hope you were able to unwind there with a complimentary cup of coffee and fully enjoy the peaceful surroundings.Thank you once again for sharing your wonderful experience with us. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the future.Kind regards,Cross Hotel Kyoto

酒店回复: Thank you for choosing to stay at Cross Hotel Kyoto and for taking the time to share such detailed feedback about your experience.We sincerely apologize for any disappointment regarding the room size. While the room type you reserved meets the stated size, our rooms are designed with a separate toilet and a bathroom equipped with a Japanese-style soaking tub in a wet area for added comfort and functionality. As a result, the bedroom area itself may feel more compact than expected. If you have the opportunity to stay with us again, we would be grateful if you would consider our Deluxe Corner Room (42㎡) or Deluxe Family Twin Room (47㎡), which many guests find more spacious. Should you have any difficulty selecting a room, please do not hesitate to contact us in advance, as we would be happy to assist you with your reservation.Regarding your comments about the check-in experience, we are sincerely sorry if the interaction felt uncomfortable or did not meet your expectations. Our intention is always to welcome every guest with the same level of care and courtesy, and we regret that this was not fully conveyed at that moment. As you kindly mentioned, we do have team members who are able to communicate in Mandarin, and we are always happy to assist our guests in the language they feel most at ease with. Please do not hesitate to reach out to us whenever you need assistance.We appreciate your positive remarks about our location and the attentiveness of our staff, and we thank you again for sharing your candid impressions. We hope to have the pleasure of welcoming you back and providing you with an even more satisfying stay in the future.Best regards, Cross Hotel Kyoto

酒店回复: Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for posting a kind review!We always strive to deliver the best experience for our guests, and we are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Kind regards, Cross Hotel Kyoto

酒店回复: Thank you for your positive feedback regarding your recent stay with us at Cross Hotel Kyoto.We are pleased to know that you appreciated our prime location in the heart of downtown Kyoto, which provides easy access to shopping and dining options.However, we are sorry to hear that your room was too small for your needs. As you mentioned, our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience, so the bedrooms may feel a bit small.If you have the opportunity, it would be grateful if you could try to stay in our Superior(30㎡) or Deluxe room(32-47㎡) which you might feel superior stay. If you have any difficulty in selecting a room, please do not hesitate to contact us, as we would be happy to assist you with your room reservation needs.We are very much looking forward to welcoming you back soon.Kind regards,Cross Hotel Kyoto

酒店回复: Thank you very much for choosing to stay at Cross Hotel Kyoto and for taking the time to share your feedback.We sincerely apologize that certain aspects of your stay, including daily housekeeping and towel availability, did not fully meet your expectations. Our cleaning service period is once every 3 days for "GO Green & ECO Clean". However, since we respect our guests' choice, we have introduced the practice of putting a magnet chosen from "Clean My Room", "Towel Change and Trash Collection Only", or "No Cleaning Required" on the door by noon. In addition, we kindly ask our guests to leave them in the bathtub or on the floor if you wish to replace them. We apologize for the inconvenience this may have caused, and we appreciate your understanding.In regards to the laundry facilities, although we only offer laundry service in the hotel, we do provide guidance to a nearby coin laundry, just a 3-minutes walk away. A map is available at the front desk, so please do not hesitate to contact the staff if you need it.Regarding the language support, we do have several staff members who speak Chinese, but we are sorry that we were unable to meet your expectations on the day of your stay.We are grateful for your detailed feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards,Cross Hotel Kyoto

酒店回复: Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.As you mentioned, our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience. We are delighted that you found it to your liking.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Kind regards,Cross Hotel Kyoto

酒店回复: Thank you for choosing to stay with us and for sharing your detailed review.We are sorry that the room size did not meet your expectations, especially during your visit in the autumn foliage season. If you have the opportunity, it would be grateful if you could try to stay in our Superior(30㎡) or Deluxe room(32-47㎡) which you might feel superior stay. If you have any difficulty in selecting a room, please do not hesitate to contact us, as we would be happy to assist you with your room reservation needs.At the same time, we are pleased to hear that our convenient location, with easy access from Kyoto Station and many nearby shopping and dining options, was helpful during your stay.We are also glad that the self check-in and self check-out machines added convenience and that you found the hotel to be clean and suitable for your visit.Your feedback is very valuable to us, and we appreciate your honest comments. We hope to have the opportunity to provide you with an even more comfortable experience in the future.Warm regards,Cross Hotel Kyoto