酒店回复: Thank you very much for choosing to stay at Cross Hotel Kyoto and for sharing such a wonderful review of your stay. We are delighted to hear that you enjoyed the comfort and size of your room, as well as the separate shower and toilet. As you mentioned, our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience. We are delighted that you found it to your liking.We are also pleased that our location, with easy access to public transportation, nearby shopping streets, and the Kamo River, contributed to a pleasant experience.Your kind words about our friendly staff and the delicious breakfast are truly appreciated. We are glad to know that you felt your stay was worth the price.Thank you again for your warm comments. We would be honored to welcome you back on your next visit to Kyoto.Warm regards, Cross Hotel Kyoto
酒店回复: Thank you for sharing your candid feedback. We are truly sorry to hear that your stay did not meet your expectations and that it left you feeling disappointed.Regarding the room assignment, we sincerely apologize for the frustration and discomfort you experienced. While we do our best to accommodate room preferences whenever possible, room requests are subject to availability at the time of stay, and unfortunately, we are not always able to guarantee specific floors, views, or room features. We would like to emphasize that there was absolutely no intention to treat you differently based on nationality. However, we deeply regret that the outcome caused you to feel uncomfortable and that we were unable to meet your request on this occasion.Regarding cleanliness, we are very sorry that the condition of your room was not up to standard. This is certainly not the level of cleanliness we strive to provide. We have shared your comments with our housekeeping team and have instructed them to thoroughly review and improve their cleaning procedures so that every detail is carefully attended to. Should any issue arise during a stay, we always encourage guests to contact our staff immediately. Even when the hotel is fully occupied, we will make every possible effort—such as re-cleaning or other corrective measures—to improve the situation.We regret that we were unable to resolve your concerns to your satisfaction during your stay, and we understand how disappointing that must have been. Aside from the location, your experience clearly fell short of what we aim to deliver, and for that, we offer our sincere apologies. Thank you for taking the time to provide your honest feedback, which we will take seriously as we continue working to improve our service for all guests.Best regards, Cross Hotel Kyoto
酒店回复: Thank you for choosing to stay at Cross Hotel Kyoto and for taking the time to share such a detailed and heartfelt review of your recent visit. We are truly honored to learn that your stay exceeded expectations, especially during the autumn foliage season, and that you found excellent value in both the price and overall environment.We are delighted that you enjoyed our convenient location near shopping and entertainment areas, including the Kamo River, Kawaramachi, and the charming Takase River behind the hotel. It is wonderful to know that the surrounding dining options and scenery contributed to creating memorable moments during your trip.Regarding the guest room, we are pleased to hear that you found the room spacious and comfortable, even with your luggage, and that the cleanliness, bedding, and in-room amenities met your expectations. As you mentioned, our rooms feature a separate toilet and a bathroom equipped with a Japanese-style soaking tub in a wet area for added convenience, and we are delighted that you found this layout and the bathtub particularly enjoyable. We provide 4 types of fragrance of the bath salts to make guests stay even more special, so we are happy to know that you enjoyed our spacious bathtub to relax after a long day of travel.We are also very happy to learn that you appreciated the view from our lobby lounge. The spacious lobby lounge, inspired by the image of an inner parlor in Kyoto, is designed to offer a relaxing atmosphere with carefully selected seating. From the large open windows, guests can enjoy views of the garden that reflects a sense of Kyoto, as well as the water garden featuring a stone boat inspired by the Takasebune. We hope you were able to unwind there with a complimentary cup of coffee and fully enjoy the peaceful surroundings.Thank you once again for sharing your wonderful experience with us. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the future.Kind regards,Cross Hotel Kyoto
酒店回复: Thank you for choosing to stay at Cross Hotel Kyoto and for taking the time to share such detailed feedback about your experience.We sincerely apologize for any disappointment regarding the room size. While the room type you reserved meets the stated size, our rooms are designed with a separate toilet and a bathroom equipped with a Japanese-style soaking tub in a wet area for added comfort and functionality. As a result, the bedroom area itself may feel more compact than expected. If you have the opportunity to stay with us again, we would be grateful if you would consider our Deluxe Corner Room (42㎡) or Deluxe Family Twin Room (47㎡), which many guests find more spacious. Should you have any difficulty selecting a room, please do not hesitate to contact us in advance, as we would be happy to assist you with your reservation.Regarding your comments about the check-in experience, we are sincerely sorry if the interaction felt uncomfortable or did not meet your expectations. Our intention is always to welcome every guest with the same level of care and courtesy, and we regret that this was not fully conveyed at that moment. As you kindly mentioned, we do have team members who are able to communicate in Mandarin, and we are always happy to assist our guests in the language they feel most at ease with. Please do not hesitate to reach out to us whenever you need assistance.We appreciate your positive remarks about our location and the attentiveness of our staff, and we thank you again for sharing your candid impressions. We hope to have the pleasure of welcoming you back and providing you with an even more satisfying stay in the future.Best regards, Cross Hotel Kyoto
酒店回复: Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for posting a kind review!We always strive to deliver the best experience for our guests, and we are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Kind regards, Cross Hotel Kyoto
酒店回复: Thank you for your positive feedback regarding your recent stay with us at Cross Hotel Kyoto.We are pleased to know that you appreciated our prime location in the heart of downtown Kyoto, which provides easy access to shopping and dining options.However, we are sorry to hear that your room was too small for your needs. As you mentioned, our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience, so the bedrooms may feel a bit small.If you have the opportunity, it would be grateful if you could try to stay in our Superior(30㎡) or Deluxe room(32-47㎡) which you might feel superior stay. If you have any difficulty in selecting a room, please do not hesitate to contact us, as we would be happy to assist you with your room reservation needs.We are very much looking forward to welcoming you back soon.Kind regards,Cross Hotel Kyoto
酒店回复: Thank you very much for choosing to stay at Cross Hotel Kyoto and for taking the time to share your feedback.We sincerely apologize that certain aspects of your stay, including daily housekeeping and towel availability, did not fully meet your expectations. Our cleaning service period is once every 3 days for "GO Green & ECO Clean". However, since we respect our guests' choice, we have introduced the practice of putting a magnet chosen from "Clean My Room", "Towel Change and Trash Collection Only", or "No Cleaning Required" on the door by noon. In addition, we kindly ask our guests to leave them in the bathtub or on the floor if you wish to replace them. We apologize for the inconvenience this may have caused, and we appreciate your understanding.In regards to the laundry facilities, although we only offer laundry service in the hotel, we do provide guidance to a nearby coin laundry, just a 3-minutes walk away. A map is available at the front desk, so please do not hesitate to contact the staff if you need it.Regarding the language support, we do have several staff members who speak Chinese, but we are sorry that we were unable to meet your expectations on the day of your stay.We are grateful for your detailed feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards,Cross Hotel Kyoto
酒店回复: Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.As you mentioned, our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience. We are delighted that you found it to your liking.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Kind regards,Cross Hotel Kyoto
4.0分
标准大床房
情侣出游
酒店太小了
小的都没拍照
京都枫叶季过来的
地理位置很方便
京都站出来打车2000 日元
附近很多逛吃的
自助入住自主退房
可以评为比较干净的三星级酒店
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酒店回复: Thank you for choosing to stay with us and for sharing your detailed review.We are sorry that the room size did not meet your expectations, especially during your visit in the autumn foliage season. If you have the opportunity, it would be grateful if you could try to stay in our Superior(30㎡) or Deluxe room(32-47㎡) which you might feel superior stay. If you have any difficulty in selecting a room, please do not hesitate to contact us, as we would be happy to assist you with your room reservation needs.At the same time, we are pleased to hear that our convenient location, with easy access from Kyoto Station and many nearby shopping and dining options, was helpful during your stay.We are also glad that the self check-in and self check-out machines added convenience and that you found the hotel to be clean and suitable for your visit.Your feedback is very valuable to us, and we appreciate your honest comments. We hope to have the opportunity to provide you with an even more comfortable experience in the future.Warm regards,Cross Hotel Kyoto
房间干净整洁、舒适、大小适中、干湿分离。位置优秀,附近有地铁和公交车,出门左转是繁华的商业街,右转是鸭川。服务人员友好礼貌,早餐丰富、美味。价格略贵,但物有所值!理想的住所!
第一次住十字酒店,是🇯🇵之行最满意的一晚,很多体验胜在细节!首先位置很好,离BAL很近,公交车下来走来酒店也就2-3分钟;圣诞期间提前买的含双早套餐一晚八百都不到,早餐日式西式选项充足,小而美可以吃很饱;酒店设施没有充分体验,但是房间设计比后续住的The Gate Hotel反而更贴心,衣服毛巾挂钩数量合理,方便客人,干湿分离的方形浴室甚至有温泉式洗浴和bath,且还有净水仪器在洗手台盆边;晚上亦很安静,办理入住和退房的员工是相对最热情不疏离的,下次来还会住
可以的话很想都给一星。不过位置和整体设施还是可以的。但是对国人来说真的。。基本只给2-3层。而且是封闭窗,窗在甚至还是对着其他楼的墙。可以说和无窗房没有区别了。携程客服沟通也是没有用。说就是没有其他房间。换个有阳光的朝向也不行。这么大型酒店一共9层几百间房可能吗?沟通的时候都看到一对日本人情侣就给了9层。然后就是卫生。。真的。有灰,还有头发。那也不给换房间。当然最大槽点是真的没办法接受凑合住一下。它还是个联通房。这个酒店可以说是不管你如何说,就是安排好了不会给你变动。除了位置好真心还是建议选择其他酒店比较好。
超出预期,红叶季这个价钱这个环境真的非常好了。地理位置很方便,距离鸭川和河源町等等购物玩乐的地方都很近,特别喜欢酒店后的高濑川,也很多美食,寿司烤肉拉面居酒屋便利店什么的都有。房间在日本算大的,带26寸行李箱也不觉得挤,卫浴也是完全分离,浴缸很舒服,住了三晚每晚都泡。卫生也很好,床也舒服,衣服除味剂戴森加湿风扇应有尽有。酒店大堂和外景布置很绝,望出去就是红叶,还有流水,真的为这段旅行留下了非常好的回忆。
一早订的房是不能退的
结果当天携程价比一早订的还便宜
地点确实不错离主街不远
附近吃的购物很方便
去鸭川河也就走几步路
就是给的房型是边边角角
标的是37平米豪华优选双床房
进去房间很小的
酒店入住时接待的戴眼镜长直发女性前台是很认真的,看我们我们拿的中国护照全程说英语.
结果第二天路过前台听到她和台湾客人国语聊天
所以说在日本从来没遇到日本人有歧视中国人的迹象,她他们还会努力说几句中文,反而是遇到同根同源的只不过汾河两岸就会
入住的中国人请留意
帮朋友定的住宿,表示满意,地段设施都非常不错,现场服务人员态度也很好,体验感还不错,到景点都非常的方便。周围也有很多吃的,活动价性价比高。没有拍摄现场图片,用迪士尼的照片表达一下喜爱吧
地理位置非常优越,身处闹市区附近逛逛买买吃东西都很方便,出行周边公交线路也比较多,晚上偶尔会听到机车党的轰鸣声,虽说房型25平米但总体还是有点局促的,干湿分离的卫生间就占了大半面积了
设施:中规中矩,没有洗衣机,没有阳台。
卫生:住了几天,换毛巾要主动申请,感觉应该是日本的习惯,没有每天打扫整理。
环境:地理位置优越,离三条站近,旁边是鸭川,但附近是商业中心,欧美外国人多,看到外国人喝了酒随地大小便,体验并不好,败笔就是位置太好。
服务:酒店不会中文,只会日语、英语,这点能理解。
这家酒店的位置非常的方便,无论是坐地铁还是坐公交车,都步行可达。一楼有免费的咖啡和茶水提供,我最喜欢的是他的卫生间,不是传统的一体式,而是干湿分离非常的清爽。
下次有机会还会来这里住
酒店太小了
小的都没拍照
京都枫叶季过来的
地理位置很方便
京都站出来打车2000 日元
附近很多逛吃的
自助入住自主退房
可以评为比较干净的三星级酒店