我们的住宿体验棒极了。我们通过 ********** 预订，升级到了“The Level”级别，可以享用专属餐厅、泳池区和海滩。房间非常干净，公共区域也一样。泳池区和整个酒店都很漂亮宜人！水上乐园适合所有年龄段的游客，这对于带两个孩子出行的游客来说意义非凡。工作人员总是非常友好和乐于助人。儿童区设施齐全，干净整洁，您可以免费让孩子独自玩耍。自助餐和早餐的菜品都很不错。特色餐厅也很不错，但没有什么特别之处。至于表演/娱乐活动，我无法评论，因为孩子们睡得太早了，我们什么都没看。总体评价很棒；我一定会再来的；物超所值。

员工服务很棒，但菜品选择少，种类有限

酒店员工非常友好，总是乐于助人；他们的服务是这次体验中最棒的部分。然而，缺点也很明显：很多餐厅都关门了，自助餐的菜品种类也很少。酒店给出的解释是淡季，但******* 从未提及这会影响包含的服务。

我们支付了全套体验的费用，但事实并非如此。如果没有几家餐厅和菜品可供选择，那么性价比就不高了。我希望酒店描述能更透明一些，以便您在预订前做出明智的决定。

员工服务很棒，但菜品选择少，供应情况也很糟糕

酒店员工非常优秀——非常友善，总是乐于助人。遗憾的是，整体体验令人失望。很多餐厅都关门了，自助餐的菜品种类也很少。酒店给出的解释是“淡季”，但******* 从未提及这会影响提供的服务。

我们支付了全套体验的费用，但最终没有享受到。如果几家餐厅都无法提供，那么性价比就不值了。透明度至关重要，应该提前告知客人，以便他们在预订前做出明智的决定。

Clean room, beautiful pools, staff are extremely cordial, respectful and helpful. Big shout out to our concierge Eddy Exale "Pretty Boy" ; he was super helpful, made sure we were aware of the daily activities, our needs and checked on us every single day to make sure we were happy and had everything we needed.

The resort is beautiful, and we had fun in the pools and waterpark but my family and I do not like that they do not have variety of food in their buffet, we eat better at our house.

I didn't like much the drinks , too sugary and I'd wish I could try more variety of desserts . But what I liked most was the unforgettable experience at Riviera restaurant that they offered for my family to celebrate my son's birthday on 9/23/2025, this exceeded all expectations from start to finish . The staff were not just professional , they were warm and attentive. As for the meals , they were an absolute highlight . Each dish was not just a meal , but a carefully crafted experience , flavorful fresh and beautifully presented , every bite was a delight . Thanks Miss Martha, the cheff, waiter etc for this incredible experience . Definitely Meliá highly recommended . Muchísimas gracias por todo el servicio brindado , siempre recordaremos esa maravillosa experiencia , sin palabras . Nos vemos pronto Dios mediante .