酒店回复: Estimada CoralisMuchas gracias por compartir su experiencia. Nos alegra saber que disfrutó de nuestras instalaciones y que el servicio brindado por nuestro equipo fue amable y satisfactorio.Ha sido un placer recibirle y esperamos tener la oportunidad de darle nuevamente la bienvenida muy pronto.Cordialmente,Giovanna RodriguezGuest Experience ManagerMelia Caribe Beach
1.0分
家庭亲子
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Terrible service. Terrible staff. Got ZERO of the VIP perks from *******. They would not honor any of the credits at all. Check in time was delayed 2 hours past the guaranteed room ready. We had a dirty room when we finally got one. Staff was disgustingly rude about the credit use and basically said they don’t honor ******* perks. Room had leftover food in it. Transport to excursions didn’t show up on time. It was an absolute nightmare. I have been to 3-4 different resorts in Punta Cana and this is by far the worst. Do yourself a favor and choose any other place.
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酒店回复: Dear Ms Jessica Ann,Thank you for taking the time to share your feedback,We truly value feedback as it helps us continue improving. Our property is committed to delivering high-quality service and comfortable stays, and we would like to clarify that we have established procedures and a dedicated Guest Service Department available at all times to assist with any situation and provide immediate solutions.Regarding the credits, promotions, and inclusions offered through travel agencies, these details must be specified and confirmed by the intermediary at the time of booking. We understand how important these benefits are, and we would like to emphasize that many guests have successfully enjoyed these perks during their stay. Your comments are unusual for us, and we regret any misunderstanding that may have occurred. Our team is always prepared to clarify and assist with these matters.We also noticed that no formal request or claim was made with our Guest Service team during your stay. This department is specifically designed to resolve concerns promptly and ensure that every guest enjoys the best possible experience. We encourage guests to reach out immediately so we can provide real-time assistance and alternatives.Your feedback is important to us, and we remain committed to providing the level of service that defines our property.We hope to have the opportunity to welcome you back and deliver the experience you deserve.Kind regards,Giovanna RodriguezGuest Experience Manager at Melia Caribe Beach
4.0分
情侣出游
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Clean rooms, great service, food was 7/10. The level is 1000x worth it. Only.down side is getting bugged on the beach. It seemed relentless some days but the hotel was absolutely beautiful and everything we could have asked for!
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酒店回复: Dear Darby.Thank you very much for sharing your experience with us. We are delighted to know you enjoyed our clean rooms, great service, and especially The Level—your recommendation truly means a lot to us.We appreciate your feedback regarding the food and the interruptions on the beach. While some areas are public and beyond our full control, we continue working closely with local authorities to minimize disturbances and ensure a more relaxing experience. Your comments will also be shared with our culinary team as we strive to enhance our offerings.It was a pleasure having you with us, and we hope to welcome you back for another wonderful stay in the near future.Warm regards,Giovanna RodriguezGuest Experience Manager
2.0分
其他
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I had a terrible experience at this hotel, especially considering the high price for just one night. When you’re paying that much to stay away from home, you expect something special — but it was far from that.
Food options were extremely limited. As a VIP member on *******, you’re supposed to receive certain benefits, yet none were honored. The hotel advertises spa credits, but apparently you must stay a minimum of five nights to qualify — something that’s NOT stated anywhere beforehand.
I was attending a wedding elsewhere and had to get ready in a common restroom because my room wasn’t ready on time. On top of that, the drinks at the bar were low quality, and the bartender genuinely thought grenadine was an alcoholic ingredient… seriously?
Overall, I left feeling disappointed, frustrated, and honestly upset about wasting so much money for a single night that didn’t deliver on even the basics. I absolutely do not recommend this hotel.
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酒店回复: Dear Guest,Thank you for taking the time to share your review.At our hotel, we strive every day to deliver exceptional service, and it’s clear that on this occasion we fell short.Thank you for sharing your feedback, as it helps us identify areas for improvement. Regarding VIP benefits and spa credits, these do have certain conditions that should be clearly communicated prior to arrival; we will review our channels to ensure this information is more transparent. We also take note of your comments about food and beverage options, as well as staff training, to reinforce our quality standards.As for the delayed room availability, we understand how important it was for you to be ready for a special event, and we sincerely regret the inconvenience. Our team is implementing measures to streamline processes and prevent this from happening again.We would love the opportunity to change your perception and provide the experience you deserve. Please feel free to contact us directly so we can address your case and offer a personalized solution.Thank you for your time and for helping us improve.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Giovanna RodriguezGuest Experience Manager at Melia Caribe Beach
5.0分
其他
Everyone and everything was excellent, service , food, room, nothing to complain about.
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酒店回复: Dear Ms Mary,Please accept our thanks for your kind review.We're delighted you enjoyed our dedicated service culture that strives to anticipate every need.It's particularly rewarding to know our gastronomic experiences with Mediterranean and Dominican flavors exceeded your expectations.Our team takes pride in maintaining rooms that blend tropical elegance with modern comforts for complete relaxation.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Giovanna RodriguezGuest Experience Manager at Melia Caribe Beach
1.0分
其他
the room service is not 24hr and the food they have (provide) is low quality
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酒店回复: Dear Ms Alicia,Thank you for taking the time to share your feedback,We sincerely appreciate your feedback and the opportunity to enhance your experience. Our priority is to ensure every guest feels cared for and enjoys the highest level of comfort and convenience. While our hotel does not offer 24-hour room service, we provide extended service hours across our dining venues so you can savor a variety of culinary options throughout the day. If at any time something does not meet your expectations, please know that we are here to serve you—our dedicated Customer Service team is always ready to offer alternatives and solutions tailored to your needs.Regarding your comments on food quality, we take great pride in delivering exceptional gastronomic experiences through our 10 specialty restaurants, including authentic Mediterranean cuisine at Capri and traditional Japanese teppanyaki at Hokkaido. Our culinary team would be delighted to customize your dining experience during a future visit, ensuring it perfectly matches your preferences.We hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards,Giovanna Rodriguez Guest Experience Manager at Melia Caribe Beach
前台的服务员问我们要消费 我觉得很搞笑
太棒了！
这里的客户服务独树一帜，员工们竭尽全力为每一位顾客提供优质服务，顾客对整个体验都非常满意。
I will recommend this hotel to my family
酒店设施非常好，服务也很好，员工非常友好。
Terrible service. Terrible staff. Got ZERO of the VIP perks from *******. They would not honor any of the credits at all. Check in time was delayed 2 hours past the guaranteed room ready. We had a dirty room when we finally got one. Staff was disgustingly rude about the credit use and basically said they don’t honor ******* perks. Room had leftover food in it. Transport to excursions didn’t show up on time. It was an absolute nightmare. I have been to 3-4 different resorts in Punta Cana and this is by far the worst. Do yourself a favor and choose any other place.
Clean rooms, great service, food was 7/10. The level is 1000x worth it. Only.down side is getting bugged on the beach. It seemed relentless some days but the hotel was absolutely beautiful and everything we could have asked for!
I had a terrible experience at this hotel, especially considering the high price for just one night. When you’re paying that much to stay away from home, you expect something special — but it was far from that.
Food options were extremely limited. As a VIP member on *******, you’re supposed to receive certain benefits, yet none were honored. The hotel advertises spa credits, but apparently you must stay a minimum of five nights to qualify — something that’s NOT stated anywhere beforehand.
I was attending a wedding elsewhere and had to get ready in a common restroom because my room wasn’t ready on time. On top of that, the drinks at the bar were low quality, and the bartender genuinely thought grenadine was an alcoholic ingredient… seriously?
Overall, I left feeling disappointed, frustrated, and honestly upset about wasting so much money for a single night that didn’t deliver on even the basics. I absolutely do not recommend this hotel.
Everyone and everything was excellent, service , food, room, nothing to complain about.
the room service is not 24hr and the food they have (provide) is low quality