酒店回复: Dear Austin, We’re truly sorry for the inconvenience and frustration you experienced during your stay with us. Your feedback is being reviewed with our team to ensure these issues are resolved. We appreciate your patience and hope to earn back your trust in the future.
酒店回复: Dear Megan,Thank you for taking the time to share such a detailed account of your stay. We're deeply sorry for the challenges you faced—from the elevator outage to the unacceptable condition of your room and the way your concerns were handled. This is not the experience we strive to provide, and your feedback has prompted a full internal review. We’re addressing the maintenance and cleanliness issues immediately and reinforcing our service standards with staff. We sincerely apologize and appreciate your candor—it helps us improve. We appreciate your continued stay with us even after your first impressions.
2.0分
其他
原文
翻译提供方：Google
酒店整体感觉一般。入住的时候，马桶堵了，床单也脏兮兮的。说实话，整体印象不太好。
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酒店回复: Dear Jianwen, We sincerely apologize for the issues you encountered on your recent visit with us. Cleanliness and comfort are top priorities, and we’re addressing your concerns with our housekeeping and maintenance teams. Thank you for bringing this to our attention. We look forward to hosting you again in the future so that we may provide you with a better experience.
4.0分
商务出差
原文
翻译提供方：Google
都很棒
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酒店回复: Estimado Ever, ¡Muchas gracias por compartir su experiencia! Nos alegra saber que todo fue excelente durante su estadía en Sleep Inn & Suites near Westchase. Valoramos mucho su opinión y esperamos tener el placer de recibirlo nuevamente muy pronto.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you, Sodiq, for sharing your rating. We're glad you had an acceptable stay, though we’d love to know how we can elevate your next experience to a 10/10. If there's anything we can improve, feel free to reach out—we’re always listening.
3.0分
其他
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Ok hotel for a quick stay
The room looks clean, the vent is rusted and the rust keeps falling on the toilet. There is no drinking water in the hotel, not even for breakfast. Water bottle is $2 at the hotel. But there is a gas station convenient store next door.
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酒店回复: Dear Yi,Thank you for sharing your feedback with us. We’re glad to hear your room was clean, though we’re sorry for the inconvenience caused by the rusted vent and the lack of drinking water options. Your comments have been shared with our team so we can address these concerns and improve the guest experience. We appreciate your visit and hope to welcome you back for a smoother stay next time.
3.0分
家庭亲子
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No room noise insulation. You can hear people from the next room talking and also the walking noise from the level above you. Poor choice of breakfast with only pancakes and cereal. The AC was loud. It was on and off during the night.
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酒店回复: Dear Tri,Thank you for sharing your experience with us at Sleep Inn & Suites near Westchase. We’re truly sorry to hear that noise and breakfast variety didn’t meet expectations. Your comments about the AC and insulation are being reviewed by our maintenance team, and we’re exploring ways to enhance soundproofing. We appreciate your insights—they help us improve for future guests. We appreciate your business, and we look forward to serving your lodging needs the next time you are in the area.
5.0分
商务出差
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First room, ac was leaking water on floor. Told guy at desk and they got us another room asap. The breakfast was really good besides the sausage and eggs. The waffles were really good. Rooms stayed cold and beds were nice.
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酒店回复: Thank you, Raymond, for your thoughtful feedback and perfect rating! We're glad our team was able to quickly resolve the AC issue and get you settled comfortably. It's great to hear you enjoyed the waffles and found the room cool and cozy. We'll take note of your breakfast comments to keep improving. We hope to welcome you back soon!
喜欢这里！
过时
入住时，我不得不穿过一扇坏掉的门，因为酒店正在施工。我终于进了门，然后就等着接待员来帮我办理入住手续。我等了大概至少15分钟，办理完入住手续后，接待员告诉我电梯坏了，他们把我们安排在了三楼。我问他们还有其他楼层吗，他们说没有了。尽管酒店空无一人，停车场也停满了车，但我整个入住期间都没有。我要求和经理谈谈，但一直找不到他。房间很脏，浴室里到处都是霉菌和锈迹。我入住期间房间从未打扫过。我对这次入住体验非常不满意，但他们从未提出改进建议。
我从 2025 年 8 月 3 日开始入住，一直住到 2025 年 8 月 11 日，但这不是我自愿的，而是因为情况所迫。抵达后，我提前 30 分钟到达，被告知房间尚未准备好。我离开，下午 5 点回来，被告知我的房间仍未准备好；这在前台的人最终承认电梯坏了并且他们在等维修之后是一个谎言。又过了 30 分钟，我又回去，被告知电梯仍然无法运行，由于疲惫，我决定选择唯一的另一个选择，那就是走楼梯，请注意，我的房间在三楼。电梯从 2025 年 8 月 3 日到 2025 年 8 月 4 日停止服务，最终在那天晚上晚些时候 (2025 年 8 月 4 日) 开始运行。进入房间后，我发现窗帘上有黑霉。因为一开始我没有在其他地方看到它，所以我以为只有那里有。后来在我入住期间，我病了，但不知道原因。 2005年8月，我在修理床的时候发现床上有黑霉。我向工作人员反映我的不满，却被打断了，他说“我不需要那么多”，问我是不是只想换个新房间。搬进新房间后，我被叫去责怪，说果汁洒得到处都是，工作人员出示了证明后，告诉我那不是黑霉。
工作人员回避顾客，前台也从来没人。他们非常粗鲁，所有设施都无法正常运转。这个设施需要彻底升级改造！！！他们收取的费用不符合设施的要求。
酒店整体感觉一般。入住的时候，马桶堵了，床单也脏兮兮的。说实话，整体印象不太好。
都很棒
好的
Ok hotel for a quick stay
The room looks clean, the vent is rusted and the rust keeps falling on the toilet. There is no drinking water in the hotel, not even for breakfast. Water bottle is $2 at the hotel. But there is a gas station convenient store next door.
No room noise insulation. You can hear people from the next room talking and also the walking noise from the level above you. Poor choice of breakfast with only pancakes and cereal. The AC was loud. It was on and off during the night.
First room, ac was leaking water on floor. Told guy at desk and they got us another room asap. The breakfast was really good besides the sausage and eggs. The waffles were really good. Rooms stayed cold and beds were nice.