The room was small but nice, no microwave, but a small refrigerator. The free breakfast was great and the good coffee always available. The staff were all very nice.

Room filled with Box Elder bugs. Although harmless and fall is that time of year for them try sleeping with bugs crawling on you. Was not willing to move us to another room only offered to vacuum the room but bugs were back within an hour. Refused to refund us so we could go to another hotel. No upgrade in rooms. Nothing offered but so sorry.

Our initial room had a really bad stink bug infestation. We killed over 20 of them before finding out what they were. We finally had to go to the front desk and ask for a room change. The gal who helped us was great! Excellent customer service, too many stink bugs.

Room was dirty, with hair blowing around on the floor, stains on the wall where the trash can sits, terrible looking walls with poorly painted walls with mismatched color, terrible beds, just definitely not what we expected with a name like Hilton, very disappointed, definitely would not stay at this property again, maybe not at any Hilton property, lots of other choices out there, this place would have been ok for some economy motel, like a motel 6, not for a Hilton property @ $285.00 per night + $15.00 per day for parking, which by the way was supposed to be waived, but wasn’t!!

My room was supposed to be ready at 3:00 for check in. I arrived about 4:10 and it wasn’t ready. The front desk told me it shouldn’t be long and he would call me. So we went downstairs and ate. 5:30 still no phone call so 5:45 we went back to ck.it was ready and he forgot to call me. I told him I wasn’t happy about the room and not getting called. He got really defensive and started telling me he can’t do anything because I went through a third party(Expedia) but didn’t charge for our parking. That evening we couldn’t get the internet to work on our phones. No one could help. Didn’t know why. Really??? Next morning getting my receipt I kindly said my concerns with the desk and she also was very rude and said they are training new people and sometimes it takes longer and that I should understand. I do understand they are rude and didn’t do their job. People are traveling and tired and have to wait 2hrs after check in time and then not be offered another room and be told to understand. No!

The room looked nice when we first arrived. However, we found hair in the shower, there was no toilet paper and the light over the shower started flashing like a strobe light at a disco. We called the desk clerk who said he would see what he could do. After an hour of waiting (and no return call from the clerk) we called him back and found out that the maintenance person wanted us to just turn the light off. One switch controls all of the lights in the bathroom so that wasn't possible. The clerk didn't understand why showering in the dark was not an option. Once again he said he'd see what he could do. We never heard from him again, the maintenance person did not arrive and no one offered to let us switch rooms. Unbelievable. So much for "hospitality." Oh, and beware the $14.95 parking charge that the morning clerk admitted is hidden in the fine print.