酒店回复: Thank you for sharing your experience. We're truly sorry to hear about the unpleasant odor in your room and the impact it had on your stay. We understand how important a clean and comfortable environment is, and we regret that we fell short in this instance.While our team attempted to address the issue promptly, it's clear that the solution provided did not meet expectations. We also apologize for the lack of follow-up and communication afterward, which is not reflective of the level of service we strive to provide.Your feedback has been shared with our management team to ensure this matter is thoroughly investigated and properly resolved. We appreciate you bringing this to our attention and hope to have the opportunity to provide a much-improved experience in the future.

酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the disruption caused by children running in the hallways during your stay. This is certainly not the atmosphere we strive to provide, and we’re actively working with our team to ensure all guests enjoy a peaceful and comfortable experience.We also appreciate your note regarding the coffee machine. After receiving your comment, our staff promptly checked the equipment, and we found it to be fully operational at the time. We understand how frustrating it can be when expectations aren't met, and we regret that the machine may not have seemed available or functional during your visit. Should you return, our team would be more than happy to assist with any amenity to ensure everything meets your satisfaction.Thank you again for your insights, they help us improve and serve you better. We hope to have the opportunity to welcome you back soon for an even more enjoyable stay.

酒店回复: Thank you for your rating! We're pleased to know you had a positive experience overall. If there's anything we can do to make your next stay even better, we'd love to hear from you. Looking forward to welcoming you again!

酒店回复: Thank you for sharing your feedback with us. We’re glad to know you enjoyed the cleanliness of your room, the included breakfast, and the convenience of our shuttle service. We also appreciate your comments about traffic noise — we understand how important a good night’s rest is, and your feedback helps us explore ways to make our guests’ stays even more comfortable.We truly value your input and hope to welcome you back again soon!

酒店回复: We're thrilled to know that your experience was a 10/10. It means the world to us that you took the time to share your feedback, and we're so glad we could meet your expectations. If there's anything we can do to make your next visit even better, just let us know. We look forward to welcoming you back soon!

酒店回复: Thank you for your kind words about our team and the cleanliness of the hotel. We’re so glad those aspects made a positive impression.We appreciate your note about the bathroom layout. While the sink and mirror setup is part of the hotel’s original design, we understand it may not suit everyone’s preferences. Your feedback helps us stay mindful of guest comfort, and we’ll continue to look for ways to enhance the overall experience wherever we can.We hope to welcome you back again soon and earn that final star next time.