酒店回复: Dear Jeff, Thank you for taking the time to share your thoughts. We are happy your overall experience was pleasant. However, we apologize for the issues that kept it from being perfect. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
可怕的经历，难闻的气味，肮脏
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酒店回复: Dear Karla, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
超级脏
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酒店回复: Dear Guest, Thank you for your feedback. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
1.0分
其他
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Worst ever!!
Don’t stay here! It’s disgusting!! There were bags of garbage by the elevator. The halls were in vacuumed and dirty. There was never anyone at the desk, even when we’d ring the bell. The breakfast was a. Huffing or breakfast bar and coffee. No creamer.
Don’t waste your money or time on this place!!
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酒店回复: Dear Angela, Thank you for sharing your thoughts with us. We are sorry to hear that your experience did not meet your expectations. Warm hospitality and a satisfying breakfast are all important to creating a comfortable stay, and it is disappointing to know that these areas did not meet your expectations. Your observations are greatly appreciated and will be taken into consideration as we work to enhance the overall guest experience. We hope you may allow us the chance to welcome you again for a more positive visit in the future.Sincerely,Hotel Management
3.0分
其他
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Basic and clean but I won’t return
Clean, basic kitchenette supplies, comfortable bed. Damaged lounge chair and wall behind chair, shower door would not close. Bar soap only, no shampoo, conditioner or lotion. No hairdryer. Breakfast only coffee and snack bars.
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酒店回复: Dear Dorothy,Thank you for sharing your experience with us. We are pleased to know you found our accommodations comfortable and the in-room amenities useful. At the same time, we regret that certain aspects of your stay did not meet expectations, and we sincerely apologize for any inconvenience this caused. Your comments regarding room condition, available toiletries, and breakfast variety are very valuable, and we will share them with our team as we work on improving our services. We hope you will consider visiting us again so we may provide you with a more seamless and enjoyable experience in the future.Sincerely,Hotel Management
5.0分
情侣出游
Yvette and her staff have great hospitality. Will definitely be returning
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酒店回复: Dear Carin, We are so glad to hear that Yvette and the team made such a positive impact on your stay! It is wonderful to know you felt welcomed and well cared for. At Extended Stay America, we take pride in creating a warm and comfortable experience for every guest. Your kind words mean a lot, and we look forward to having you return for another exceptional visit soon.Sincerely,Hotel Management
1.0分
其他
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This place was disgusting. The hallways smelled like literal poop and the room stank of cigarettes. The outer door didn't close/ lock properly so anyone could get in and there were no screens on our windows. The bed was super uncomfortable and the fitted sheet didn't fit properly and kept slipping off. People were yelling out in the parking lot and at the nearby bar all night. I had to book this stay last minute because my mother was admitted to the nearby hospital and it cost nearly $200 for an absolute trash heap.
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酒店回复: Dear Rita, Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay was so distressing, especially during an already difficult time. It’s deeply disappointing to learn that both the condition of the accommodations and the surrounding environment fell far short of expectations. Your feedback is important and will be shared with the appropriate teams for improvements. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
1.0分
其他
Go elsewhere unless homelessness is other choice
We did not stay due to uncleanliness and overall poor condition of the hotel.
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酒店回复: Dear Charles, We appreciate you taking the time to provide feedback, and we regret that your experience did not meet your expectations. Cleanliness and comfort are important to us, and we are sorry that these aspects did not reflect the standards we aim to maintain. Your comments will be shared with the team as part of ongoing efforts to enhance guest satisfaction. Thank you for sharing your concerns, and we hope future accommodations offer a more positive and welcoming environment.Sincerely,Hotel Management
1.0分
其他
This is not a safe hotel for a woman traveling alone. It was unclean and there wasn’t even a trash receptacle in the bathroom.
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酒店回复: Dear Debra, Thank you for your valuable feedback. We sincerely regret that your experience did not align with these standards and appreciate you bringing your concerns to our attention. We would like to emphasize that the safety and well-being of our guests are of utmost importance to us. We have implemented security measures to ensure a comfortable environment for everyone. Our front desk staff is always available to assist and enhance the quality of our guests’ experience. We hope you will consider giving us another opportunity in the future so that we may provide you with a more positive and reassuring stay.Sincerely,Hotel Management
1.0分
情侣出游
Room was dirty, no towels or toilet paper, chair was moldy and the pillows were on the floor with no pillow cases. Would never book here again.
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酒店回复: Dear Guest, Thank you for providing your feedback. We sincerely apologize for the condition of your room, which does not reflect the high standards we strive to maintain. Your observations have been documented, and we will conduct a prompt follow-up with the relevant teams. We appreciate your valuable insights, and thank you for bringing this to our attention.Sincerely,Hotel Management
这里有很多购物和餐饮选择，但是它们关门很早，附近没有开到很晚的商店，而且这家酒店的外面已经打扫过了，但是当我到达房间时，有一次床单没有打扫干净，就好像他们跳过了清洁工作一样，但大多数时候床单都很干净整洁，很清新
可怕的经历，难闻的气味，肮脏
超级脏
Worst ever!!
Don’t stay here! It’s disgusting!! There were bags of garbage by the elevator. The halls were in vacuumed and dirty. There was never anyone at the desk, even when we’d ring the bell. The breakfast was a. Huffing or breakfast bar and coffee. No creamer.
Don’t waste your money or time on this place!!
Basic and clean but I won’t return
Clean, basic kitchenette supplies, comfortable bed. Damaged lounge chair and wall behind chair, shower door would not close. Bar soap only, no shampoo, conditioner or lotion. No hairdryer. Breakfast only coffee and snack bars.
Yvette and her staff have great hospitality. Will definitely be returning
This place was disgusting. The hallways smelled like literal poop and the room stank of cigarettes. The outer door didn't close/ lock properly so anyone could get in and there were no screens on our windows. The bed was super uncomfortable and the fitted sheet didn't fit properly and kept slipping off. People were yelling out in the parking lot and at the nearby bar all night. I had to book this stay last minute because my mother was admitted to the nearby hospital and it cost nearly $200 for an absolute trash heap.
Go elsewhere unless homelessness is other choice
We did not stay due to uncleanliness and overall poor condition of the hotel.
This is not a safe hotel for a woman traveling alone. It was unclean and there wasn’t even a trash receptacle in the bathroom.
Room was dirty, no towels or toilet paper, chair was moldy and the pillows were on the floor with no pillow cases. Would never book here again.