Very Very Bad experience. The bath room of the room allotted to me was very unhygienic and having seepage. The water from top floor was dropping into my room and even after complaint the Hotel authorities did not solve the issue . Later on last day reluctantly the room was changed. NEver will go there again
1.0分
其他
展开
Surprisingly this hotel is most un hygienic one where I have ever stayed. There was water seepage in the Bath room which was Un attended even after our repeated complaints. The staff were very un cordial and doesn't know what is hospitality. None should opt this.
展开
酒店回复: Dear Guest, Namaskar!!! Thank you for sharing your experience with us, we greatly appreciate you taking the time to bring this matter to our attention. We are also very sorry for any inconvenience the hotel staff services may have caused you. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. I have taken up the matter strongly with person concerned and same time would like to inform you that necessary steps has already been taken to continue to improve the services. I sincerely regret for inconvenience caused. Warm Regards Keshav Global Hotels & Resorts Family
1.0分
其他
展开
Unclean room - bedsheet & pillows have stains Sofa is not cleaned in ages - you can see the dirt. poor service - you call for something & no one turns up stinky bathroom no hot water. Overall the room doesn't justify its cost.
我通过 ******** 预订了预付费住宿，并于晚上 9:30 左右办理入住。分配给我的默认房间很糟糕 - 气味很糟糕，似乎已经关闭好几天了，没有茶壶或任何东西，浴室旋钮坏了等等。我打电话给接待处，请他们过来看看情况并换房间。令我惊讶的是没有人出现，我不得不再次打电话并提高声音才能被听到。酒店似乎认为在线预付费预订是理所当然的，并试图默认分配最差的房间。经过几次尝试，我终于换了房间，一切都很好。条件很好，闻起来很香，一切都运转良好。我正在降低我的总体星级评级，只是因为酒店最初的不便和诱饵和转换策略，以及酒店在那段时间提供的糟糕的客户代表。我希望酒店能从这次评级和经历中吸取教训，并努力专注于改善未来的客户体验。
Very Very Bad experience. The bath room of the room allotted to me was very unhygienic and having seepage. The water from top floor was dropping into my room and even after complaint the Hotel authorities did not solve the issue . Later on last day reluctantly the room was changed. NEver will go there again
Surprisingly this hotel is most un hygienic one where I have ever stayed. There was water seepage in the Bath room which was Un attended even after our repeated complaints. The staff were very un cordial and doesn't know what is hospitality. None should opt this.
Unclean room - bedsheet & pillows have stains Sofa is not cleaned in ages - you can see the dirt. poor service - you call for something & no one turns up stinky bathroom no hot water. Overall the room doesn't justify its cost.