酒店回复: Dear Valued Guest,Thank you very much for your glowing review of Raya Heritage. We’re delighted to hear that your stay exceeded expectations, from the spacious and well-designed room to the attentive service and delicious food.It’s wonderful to know you enjoyed the complimentary afternoon tea set during your extended stay, we’re glad it was a pleasant surprise. While we may be a little further from the ancient city, we’re happy it felt like a paradise to you.We truly appreciate your high recommendation and look forward to welcoming you back for another perfect stay.Sincerely,The Management TeamRaya Heritage

酒店回复: Dear Stanjuedequmingzihaonan,Thank you for taking the time to share your feedback regarding your recent stay at Raya Heritage. While we are pleased to hear that you found your room clean, comfortable and well decorated, we are truly sorry to learn about your disappointment with our service.Please accept our sincere apologies for the impression you received of our team’s attitude and efficiency, as well as for the inconvenience caused by the spa cancellation policy. Your comments are very important to us, and I will personally review this matter with the team to ensure improvements are made.We greatly value your feedback and hope to have the opportunity to welcome you back, allowing us the chance to provide you with a more seamless and enjoyable experience.Sincerely,Management TeamRaya Heritage

酒店回复: Dear Gululululululu,Thank you very much for taking the time to share such a wonderful and detailed review. We’re delighted to know that you enjoyed our beautiful public areas, exquisite details, high-quality furnishings and our chef-prepared breakfast. It’s also wonderful to hear that you appreciated the spacious room and the friendliness of our team.We understand that our tranquil location can make transportation a little challenging at times, and we’re glad you were able to make use of our shuttle service to the ancient city.Your kind words truly mean a lot to us, and we look forward to welcoming you and your family back to Raya Heritage for another memorable stay.Sincerely,Management teamRaya Heritage

酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful feedback about Raya Heritage. We’re delighted to hear that you enjoyed our hotel’s design and breakfast.We also appreciate your comments regarding the Ping River. Your feedback is valuable, and we will continue to explore ways to enhance the overall experience of our surroundings.We hope to have the pleasure of welcoming you back for another memorable stay.Sincerely,Management TeamRaya Heritage

酒店回复: 尊敬的 dorislovestotravel： 非常感谢您分享您对 Raya Heritage 酒店的用心评价。 我们很高兴您喜欢我们酒店的设计、宽敞的客房和美丽的阳台。很高兴我们的服务符合您的期望。 我们也感谢您对泳池和水疗中心的评价。您的反馈非常宝贵，我们会将其分享给我们的团队，以便我们不断改进设施，为未来的客人提供更好的服务。 我们真诚地期待您再次光临清迈，享受难忘的住宿体验。 此致， 管理团队 Raya Heritage

酒店回复: Dear Valued Guest,Thank you very much for your kind and thoughtful feedback. We’re truly delighted to hear that you enjoyed the overall environment of our hotel and appreciated the attention to detail in our design and service.We’re especially pleased to know that you found the room comfortable, enjoyed the bedding and in-house toiletries, and liked the turn-down service with the snacks and bamboo gift. It means a lot to us that you felt well taken care of in every aspect of your stay.Your kind words will be shared with our team, and they will certainly serve as great motivation for us to continue delivering memorable experiences.We look forward to welcoming you back again in the future.Sincerely,Management teamRaya Heritage

酒店回复: Dear S‍u‍i‍s‍u‍i‍t‍i‍a‍o,Thank you for taking the time to share your detailed feedback about your stay at Raya Heritage. We appreciate your kind words regarding the hotel’s cleanliness, peaceful atmosphere, and the care shown by our room service team. I will personally pass on your compliments to everyone involved.At the same time, I apologize that certain aspects did not meet your expectations. I’m sorry to hear that our restaurant service fell short especially in the case you mentioned and I will address this with the team to ensure every interaction feels as warm and attentive as the rest.Regarding the pool area, we understand that its tranquility can feel too quiet at times. We are exploring options to make the space more inviting without compromising its peaceful charm. We also acknowledge that our property’s compact layout and narrow garden may be less suited to families or guests seeking expansive public areas. For future stays, we would be happy to recommend nearby family-friendly activities or offer special experiences such as a guided garden walk or private yoga session to enhance your visit.Your constructive comments are very valuable to us as we strive to improve both our facilities and service. We hope for the opportunity to welcome you back and provide an experience that fully meets your expectations.Sincerely,Management teamRaya Heritage

酒店回复: Dear Valued Guest,Thank you very much for sharing your kind feedback on your recent stay at Raya Heritage. We are delighted to hear that you enjoyed the serene environment, the made-to-order breakfast and the many photogenic views around the hotel. It is also wonderful to know that our service met your expectations.We understand your comment regarding the pricing and location, and we truly appreciate your perspective. Your insights help us continue improving the overall guest experience.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Sincerely,Management TeamRaya Heritage

酒店回复: Dear Valued Guest,Thank you very much for sharing your experience at Raya Heritage. We’re so pleased to hear that you enjoyed the attentive service from our team and that the cleanliness of our property met your expectations.We appreciate your feedback regarding the facilities and are glad to know they remained comfortable and functional during your stay. Your kind words about the serene mountain atmosphere and excellent service mean a great deal to us.We look forward to welcoming you back for another peaceful and relaxing stay in the future.Sincerely,Management teamRaya Heritage