酒店回复: Thank you for your feedback. Sorry to see we missed the mark on this one, we hope to see you again to provide you 10/10 service.
3.0分
其他
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I don't like posting negative stuff, but...
The refrigerator and safe didn't work, the air conditioner sounded like a truck, the shower only had a handheld shower head and was mounted to the wall facing the curtain, so it leaked water all over the floor if you put it in the mount and tried to use it like a regular shower head. The fire alarm had a red flashing light directly over the bed and flashed a few times every minute. I was told by the staff it was required, but i have never seen that in a hotel before.
At least the bed was comfortable and the staff were friendly.
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酒店回复: Thank you for your response. We are sorry to hear of the troubles you had with your stay. We will take this information back to our team to see where we can improve. We look forward to having another opportunity to serve you in the future.
3.0分
其他
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The property was nice and very close to our next day appointment. However, the HVAC system was not working. Our room was 62 degrees at best. We tried to call the front desk but apparently the new phone system to the room we were in was not working. We reported our issues to the front desk, but apparently, she was the only staff member for the entire hotel working that day. She said she would come check it out, but 2 hours later she still had not come. So, we contacted her again and she apologized about forgetting about us and then came to our room and made the same determination we had that HVAC system was not working with no easy fix. She did upgrade our room at no cost, but we had to give up our view of the mountains we paid extra for. The heat and a fireplace did keep the new room comfortable. We also gave up a King bed for a queen. However, it was very comfortable. The breakfast in the morning was geed as well.
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酒店回复: Thank you for your response. We are sorry to hear of the troubles you had with your AC during your stay. We will take this information back to our team to see where we can improve. We look forward to having another opportunity to serve you in the future.
5.0分
其他
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The restaurant was being remodeled so can’t comment on that. They recommended eating at a sports bar called Lifty’s near by and we did get a discount for staying at the Peppertree. Good food, fun atmosphere.
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酒店回复: Thank you for your response. We are happy to see that you enjoyed your stay with us and look forward to seeing you again soon!
5.0分
商务出差
Clean room. Nice location for a morning walk. Quiet, Comfortable. Room. We weren’t able to use kiosk to check in but a nice gal at the desk took care of us.
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酒店回复: Thank you for your response. We are happy to see that you enjoyed your stay with us and look forward to seeing you again soon!
5.0分
情侣出游
Loved having the washer & dryer amenities! The room was clean and spacious with a very comfortable bed.
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酒店回复: Thank you for your response. We are happy to see that you enjoyed your stay with us and look forward to seeing you again soon!
5.0分
情侣出游
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Lovely room, clean, nice towels and sheets, comfy bed. Breakfast was not great. Although it had scrambled egg, bacon, potatoes (from frozen), they were not very good.
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酒店回复: Thank you for your response. We are happy to see that you enjoyed your stay with us and look forward to seeing you again soon!
还不错的酒店 没什么大缺点 停车免费 有泳池有健身房 虽然都没有用
这家酒店很棒，床很舒服，房间布局也很好。浴室的灯光可以再亮一点，最简单的改进方法就是换一个带灯的镜子。总的来说，我还会再来入住的。
我们非常喜欢这家酒店。房间很大，床很舒服也很干净。早餐也很好吃。
早餐很差，选择很少
客房清洁服务差
I don't like posting negative stuff, but...
The refrigerator and safe didn't work, the air conditioner sounded like a truck, the shower only had a handheld shower head and was mounted to the wall facing the curtain, so it leaked water all over the floor if you put it in the mount and tried to use it like a regular shower head. The fire alarm had a red flashing light directly over the bed and flashed a few times every minute. I was told by the staff it was required, but i have never seen that in a hotel before.
At least the bed was comfortable and the staff were friendly.
The property was nice and very close to our next day appointment. However, the HVAC system was not working. Our room was 62 degrees at best. We tried to call the front desk but apparently the new phone system to the room we were in was not working. We reported our issues to the front desk, but apparently, she was the only staff member for the entire hotel working that day. She said she would come check it out, but 2 hours later she still had not come. So, we contacted her again and she apologized about forgetting about us and then came to our room and made the same determination we had that HVAC system was not working with no easy fix. She did upgrade our room at no cost, but we had to give up our view of the mountains we paid extra for. The heat and a fireplace did keep the new room comfortable. We also gave up a King bed for a queen. However, it was very comfortable. The breakfast in the morning was geed as well.
The restaurant was being remodeled so can’t comment on that. They recommended eating at a sports bar called Lifty’s near by and we did get a discount for staying at the Peppertree. Good food, fun atmosphere.
Clean room. Nice location for a morning walk. Quiet, Comfortable. Room. We weren’t able to use kiosk to check in but a nice gal at the desk took care of us.
Loved having the washer & dryer amenities! The room was clean and spacious with a very comfortable bed.
Lovely room, clean, nice towels and sheets, comfy bed. Breakfast was not great. Although it had scrambled egg, bacon, potatoes (from frozen), they were not very good.