酒店回复: Dear Steve,Thank you for your review and great comments. We are thrilled to hear you had a great stay and hope to welcome you back in the future!
酒店回复: Dear Natalie,Thank you for your review and comments. I will go over your comments with the whole team to ensure this does not happen again. We appreciate you choosing to stay at the Courtyard and hope you will choose to stay with us in the future.
5.0分
其他
The rooms were clean. The hotel was clean. Friendly staff. Rims very comfortable. I will definitely stay again
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酒店回复: Dear Mr. Preston,Thank you so much for your outstanding 10/10 review and for choosing the Courtyard by Marriott Council Bluffs. We’re thrilled to hear that you enjoyed your stay and found our rooms clean, comfortable, and our team friendly. It’s wonderful to know that our efforts made such a positive impression and that you plan to stay with us again.We truly appreciate your kind words and look forward to welcoming you back on your next visit to Council Bluffs!Warm regards,Laura MayerGeneral Manager
4.0分
其他
Bathroom not super clean, long black hair on back of bathroom door. Chair in corner of room seriously stained - we wouldn’t sit in it
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酒店回复: Dear Mr. Hinz,Thank you for taking the time to share your feedback regarding your recent stay at the Courtyard by Marriott Council Bluffs. While I’m pleased to see your overall rating, I’m truly sorry for the cleanliness issues you experienced in your guestroom. This is not reflective of our usual standards, and I completely understand how finding those conditions would affect your comfort.Please know that I’ve shared your comments with our housekeeping leadership team to ensure these concerns are addressed immediately and steps are taken to prevent a recurrence. We value your honesty, as it helps us continue improving the experience for all our guests.I hope you’ll consider giving us another opportunity to provide the high-quality stay you rightfully expect and deserve.Warm regards,Laura MayerGeneral Manager
5.0分
其他
The receptionist was so wonderful, giving me hints locally! Also, simple quick ways to access my room!
And the simply stated bar. Sweet!
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酒店回复: Thank you, Ramona, for your wonderful feedback and perfect rating! We’re so pleased to hear that our receptionist made your stay enjoyable by sharing local tips and ensuring a smooth check-in experience. We’re also glad you enjoyed the bar. We look forward to welcoming you back on your next visit!
5.0分
家庭亲子
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Clean and Helpful staff. Morning breakfast was nice because we got to know the main person waiting on use and sometimes cooking for us. Se was friendly and always smiling and helpful
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酒店回复: Thank you, Robert, for your wonderful review! We’re so glad to hear you enjoyed your stay and that our team made a positive impression, especially during breakfast. It’s great to know you felt welcomed and cared for, and I’ll be sure to share your kind words with our breakfast attendant. We truly appreciate your feedback and hope to welcome you back again soon!
打扫卫生太慢了，住了五天，一直也没换过床单，每天只有收垃圾，三天清洗一次浴室和洗手间，其他都很好。环境和设置都不错
位置很好
可以的酒店
连续三年入住，一切都很完美。
超棒的住宿体验，10/10
我们的住宿体验非常棒。入住人员热情友好，办理入住手续也非常顺利。酒店房间干净整洁，床垫舒适，装饰精美，配有大电视，停车场安全且光线充足。我们还会再次入住这家酒店！
设施干净。房间漂亮。在线办理入住。从来没收到房间准备好的短信。去办理入住时，帮我办理入住的人要么是出了什么大事，要么是刚发现有人去世了……总之，非常不专业。没有告诉我们任何设施信息，就把钥匙给了我。早上咖啡不加普通奶精，只加了调味奶精。不是每个人都喜欢加调味料的咖啡。
The rooms were clean. The hotel was clean. Friendly staff. Rims very comfortable. I will definitely stay again
Bathroom not super clean, long black hair on back of bathroom door. Chair in corner of room seriously stained - we wouldn’t sit in it
The receptionist was so wonderful, giving me hints locally! Also, simple quick ways to access my room!
And the simply stated bar. Sweet!
Clean and Helpful staff. Morning breakfast was nice because we got to know the main person waiting on use and sometimes cooking for us. Se was friendly and always smiling and helpful