酒店回复: Gabriel, a situação que você descreveu é preocupante. O objetivo é tornar a experiência de cada hóspede agradável e sem complicações. Problemas relacionados a cobranças e experiências de serviço ao hóspede são levados a sério, e uma investigação com as equipes relevantes será conduzida. Seu feedback é valorizado, e é importante que tais experiências não se repitam.
5.0分
其他
原文
翻译提供方：Google
大堂非常漂亮且独具特色，很棒的酒店！
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酒店回复: Eduardo, it’s wonderful to hear you enjoyed the unique atmosphere and welcoming setting at Aloft Gainesville University Area. The team truly appreciates your kind words and looks forward to your next visit.
5.0分
其他
原文
翻译提供方：Google
我真的很喜欢他们的风格，但他们肯定必须有会说西班牙语的员工。
4.0分
其他
原文
翻译提供方：Google
一切都很出色
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酒店回复: yamile, it’s wonderful to hear you had a great time at Aloft Gainesville University Area. The team is thrilled you enjoyed everything about your visit. We hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
靠近餐厅
3.0分
商务出差
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The front desk staff was diligent, friendly, and professional. I wish that extended to other areas of the hotel, but it did not.
1. Room was clean except for crumpled tissue on the floor and rings on the end table. Kind of disgusting, but because I was there for one night and arrived exhausted, I didn't call because I had work to do and didn't want them to send up housekeeping or move my room.
2. Bar was not too busy, but when I went down for a glass of wine, the bartender didn't acknowledge me for several minutes. I don't need immediate service, but it felt like he was going out of his way to make eye contact. A simple, "be right with you" would have gone a long way. I also watched him dip the shaker in ice, which is also kind of gross.
3. This is nothing the staff can fix, but the walls and ceilings are not anywhere close to soundproof. I heard everything above me and next to me — including someone else's early morning phone alarm.
I've stayed at Aloft before and typically they're more than adequate. Unfortunately, this one was acceptable but not much else. Definitely not worth the $250 for the evening. I realize it was Tom Petty weekend but if you can't manage to clean a room and you know your hotel isn't going to offer people a good night's sleep because the walls are thin, maybe adjust the prices?
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酒店回复: Hello Cathy,Thank you for sharing your experience with us. We're glad to hear that our front desk team was diligent and professional, but we're truly sorry to hear that other aspects of your stay didn't meet your expectations. Your detailed insights, from the room condition to the service at our bar, are greatly appreciated and will help us make necessary updates. We regret any disturbance caused by sound insulation not meeting your expectations.We're continuously striving to improve our guest experience, and your feedback helps us in that endeavor. We would love the opportunity to host you again in the future and provide the top-quality experience that we know we can deliver.
3.0分
商务出差
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The room was not clean when I arrived. The shower had mold and grime.The tile floor hadn't been cleaned for awhile. You could see build up in the corners of thw room.Certain areas also need repair.
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酒店回复: We appreciate you taking the time to share your observations. It's crucial for us to maintain a clean and comfortable environment for our guests, so it's disappointing to hear that your room wasn't up to our usual standards. We also understand how important it is that every part of our facilities is kept in good repair. Your comments have been noted and will be thoroughly addressed with our team. We value your perspective, and we hope you'll give us another chance to provide a much-improved experience.
很棒的酒店，非常漂亮，地理位置也很好，非常感谢。
服务态度很好，但入住时房间里还有没清理干净的垃圾。房间里没有冰箱（听说其他房间有），而且暖气是坏的，晚上睡觉很冷。
房间连续两天不打扫 后一再要求 并强调要求打扫 才在第四天打扫！ 喵了个咪滴！ 太懒散了！ 米国人！ 地面是地毯！ 这种很不卫生！ 懂的都懂 地毯就是螨虫的温床！
这家酒店要小心！
糟糕的！抵达后，他们向我收取了 100 美元的住宿短裤费用，然后又收取了住宿费。更糟糕的是，我投诉了，他们没有退货，甚至还向我收取了短裤的费用。我们受到了非常恶劣的对待。当他们假装试图解决问题时离开了接待处。严重缺乏教育。
大堂非常漂亮且独具特色，很棒的酒店！
我真的很喜欢他们的风格，但他们肯定必须有会说西班牙语的员工。
一切都很出色
靠近餐厅
The front desk staff was diligent, friendly, and professional. I wish that extended to other areas of the hotel, but it did not.
1. Room was clean except for crumpled tissue on the floor and rings on the end table. Kind of disgusting, but because I was there for one night and arrived exhausted, I didn't call because I had work to do and didn't want them to send up housekeeping or move my room.
2. Bar was not too busy, but when I went down for a glass of wine, the bartender didn't acknowledge me for several minutes. I don't need immediate service, but it felt like he was going out of his way to make eye contact. A simple, "be right with you" would have gone a long way. I also watched him dip the shaker in ice, which is also kind of gross.
3. This is nothing the staff can fix, but the walls and ceilings are not anywhere close to soundproof. I heard everything above me and next to me — including someone else's early morning phone alarm.
I've stayed at Aloft before and typically they're more than adequate. Unfortunately, this one was acceptable but not much else. Definitely not worth the $250 for the evening. I realize it was Tom Petty weekend but if you can't manage to clean a room and you know your hotel isn't going to offer people a good night's sleep because the walls are thin, maybe adjust the prices?
The room was not clean when I arrived. The shower had mold and grime.The tile floor hadn't been cleaned for awhile. You could see build up in the corners of thw room.Certain areas also need repair.