酒店回复: Dear Carol,We are truly saddened to read the lowest rate when you having stayed with us.Much to our regret we must underline that when a reservation has been made with your reservation channel, we cannot deal with it directly. We have no authority over their terms and conditions.If you wish you may place a complaint through your reservation channel.It is through your reservation channel that we can review what happened and give you an appropriate response.Best Regards,Hotel Riu Palace MexicoOnline Reputation Manager

酒店回复: Dear Mario,Thank you very much for taking time to tell us about your stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below your expectations.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Palace MexicoOnline Reputation Manager

酒店回复: Dear Vitalii,Thank you very much for being our guest.We sincerely regret to learn about this. If you wish you may place a complaint through your reservation channel.Much to our regret we must underline that when a reservation has been made with your reservation channel, we cannot deal with it directly. We have no authority over their terms and conditions.It is through your reservation channel that we can review what happened and give you an appropriate response.Best Regards,Hotel Riu Palace MexicoOnline Reputation Manager

酒店回复: Dear Nora,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas. We would like to thank you for having chosen our hotel for your stay.Our maintenance team makes every effort to ensure that our hotel is always in the best possible condition. Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace MexicoOnline Reputation Manager

酒店回复: Dear guest,Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Kind regards,Hotel Riu Palace MexicoOnline Reputation Manager

酒店回复: Dear Onésimo,Thank you very much for your outstanding feedback and for staying with us.It really makes us happy to read the reviews of satisfied guests.You made our day, Onésimo!Wishing to see you again.Loving Greetings :)Hotel Riu Palace MexicoOnline Reputation Manager

酒店回复: Dear Fredrick,Your words are a real boost for us and a clear indication that we are heading in the right direction. We eagerly await your return to any of our locations to ensure your next experience with us is as rewarding or even more so than the previous one.Kind regards, Hotel Riu Palace MexicoOnline Reputation Manager

酒店回复: Dear Jagoda,It is great to read your fabulous feedback.Our lovely staff will be pleased.Your evaluation makes us want to continue working to offer the best service.Thank you very much for being our guest, we will welcome you with open arms, Jagoda :)Caring Greetings!Hotel Riu Palace MexicoOnline Reputation Manager