酒店回复: Thank you for taking the time to review your stay with such positive feedback! I have shared your comments with our staff, and they join me in thanking you for your kind words. We take great pride in The Port Inn and Cottages, Ascend Hotel Collection and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,
5.0分
其他
Property is clean and in a safe environment. Staff is courteous, personable and professional.
We stay at the Port Inn and Cottages routinely.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with our staff, and they join me in thanking you for your kind words. We take great pride in The Port Inn and Cottages, an Ascend Collection Hotel and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
3.0分
情侣出游
Compact room, no chair and room for only one bedside table and light. Excellent view of the exterior air con units.
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酒店回复: Thank you for taking the time to review your recent stay. Being a historic Inn, some of our rooms on the second floor are from the origional floorplans, which are smalled than newer built properties. We do offer larger rooms and rooms that face the bay. Please try one of those on your next visit. We do apologize that we failed to meet your expectations.
5.0分
其他
Top Notch
Very nice hotel with a lot of character, great people and broad breakfast options. Even a small, classy gift shop.
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酒店回复: Thank you for taking the time to complete a review regarding your recent stay at The Port Inn and Cottages, an Ascend Collection Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,
1.0分
家庭亲子
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I booked two days. Paid upon arrival. Left after day1. I have been over charged, ..$928.46 total! I called The Port Inn twice and they have denied additional charges even though they are on my online credit card statement. I will never stay there or an Ascend properties again, and I’m spreading the word to all my traveling friends!!
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.
5.0分
商务出差
Clean room, comfortable bed, friendly staff. I did not eat breakfast, so I can’t rate that.
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酒店回复: Thank you for taking the time to complete a review regarding your recent stay at The Port Inn and Cottages, an Ascend Collection Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,
5.0分
家庭亲子
The best weekend! Every staff member was so kind and helpful, we loved having fresh coffee in the lounge, and the breakfast was delicious.
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酒店回复: Thank you for taking the time to review your recent stay with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in The Port Inn and Cottages, an Ascend Collection Hotel and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
4.0分
情侣出游
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The hotel was really cute! Everyone was so nice and helpful. The only things I didn’t like were we were in the second floor and my husband walks with a cane. It would have been much easier for him if we were on the first floor (we got in late day of check-in). The second thing was our room was very small. Almost uncomfortably small. I had to inch my way around my suitcase because there was no room to put it anywhere. Other than those things it was really nice. We would definitely go back there!
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酒店回复: Thank you for taking the time to review your recent stay at The Port Inn and Cottages, an Ascend Collection Hotel. Asour guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Being a historic Inn, some of our rooms are much smaller, but we do have larger rooms. I'm very sory we were not able to move you to the first floor. We hope to see you again soon. Please let us know if you need a first-floor room when you book. Our king rooms on the first floor offer extra room, and some of them have attached porches. They are a favorite of our guest. We hope to see you back soon!
5.0分
家庭亲子
Check in staff was great! Cute little place in the perfect location to explore downtown PSF on foot.
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酒店回复: Thank you for taking the time to review your recent stay at The Port Inn and Cottages, an Ascend Collection Hotel. Asour guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
5.0分
家庭亲子
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Breakfast was wonderful, awesome coffee, omelets, gravy & biscuits, bagels, muffins, cereal, oatmeal, eggs plus FREE! Extremely quiet place. Comfortable beds. Reasonable price. Friendly staff. Will go back!
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酒店回复: Thank you for taking the time to complete an online review with such positive feedback! I have shared your comments with our staff, and they join me in thanking you for your kind words. We take great pride in The Port Inn and Cottage, Ascend Hotel Collection and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
圣何塞港的一家可爱的小酒店。非常干净，布置精美，工作人员非常友好，让您在这里的住宿非常愉快
Property is clean and in a safe environment. Staff is courteous, personable and professional.
We stay at the Port Inn and Cottages routinely.
Compact room, no chair and room for only one bedside table and light. Excellent view of the exterior air con units.
Top Notch
Very nice hotel with a lot of character, great people and broad breakfast options. Even a small, classy gift shop.
I booked two days. Paid upon arrival. Left after day1. I have been over charged, ..$928.46 total! I called The Port Inn twice and they have denied additional charges even though they are on my online credit card statement. I will never stay there or an Ascend properties again, and I’m spreading the word to all my traveling friends!!
Clean room, comfortable bed, friendly staff. I did not eat breakfast, so I can’t rate that.
The best weekend! Every staff member was so kind and helpful, we loved having fresh coffee in the lounge, and the breakfast was delicious.
The hotel was really cute! Everyone was so nice and helpful. The only things I didn’t like were we were in the second floor and my husband walks with a cane. It would have been much easier for him if we were on the first floor (we got in late day of check-in). The second thing was our room was very small. Almost uncomfortably small. I had to inch my way around my suitcase because there was no room to put it anywhere. Other than those things it was really nice. We would definitely go back there!
Check in staff was great! Cute little place in the perfect location to explore downtown PSF on foot.
Breakfast was wonderful, awesome coffee, omelets, gravy & biscuits, bagels, muffins, cereal, oatmeal, eggs plus FREE! Extremely quiet place. Comfortable beds. Reasonable price. Friendly staff. Will go back!