酒店回复: Dear John,While we are pleased to have had the opportunity to host you, we are disappointed to learn we did not deliver the quality experience we are known for. Your comments are taken very seriously, and we will be sure to review them internally as we continuously strive to provide a convenient, worry-free stay for our guests. Thank you, and we hope you will consider giving us another chance to change your perceptions down the line.

酒店回复: Dear Mallory,Thank you for providing your review. It is disheartening to hear about your experience with us. We apologize for the broken peephole and will address it promptly; guest safety is our top priority. Your feedback regarding the condition of the room will be addressed by our maintenance and housekeeping teams. Although we do not offer a complimentary breakfast, we do offer a wide variety of delicious cook-to-order options. We hope you will consider staying with us again to see how we have improved.

酒店回复: Dear Robyn,Thank you for your feedback. We're pleased to hear you found the rooms neat and clean and that most of our staff were professional and friendly. However, we apologize for the concerns you've mentioned. Rest assured, we'll address your comments with our team to ensure we uphold our standards. We hope to have the opportunity to provide you with an improved experience in the future.

酒店回复: Dear George,Thank you for your review. We regret to learn of your experience and understand your frustration. Please know that when booking through a third-party company, billing inquiries should be dealt with through them; however, our team is always happy to help where possible. We hope this issue was resolved quickly and that you enjoyed your time in Savannah. Take care, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

酒店回复: Dear Ramon,Thank you for sharing your comments with us. It is wonderful to know that you enjoyed your visit and appreciated our professional staff members and clean and quiet atmosphere. It was a pleasure serving you, and we hope to see you again soon!

酒店回复: Dear Dustin,Thank you for your review and for staying with us during your time in Savannah. We are pleased the high standards of cleanliness we adhere to were reflected in your experience, and we appreciate you mentioning our invigorating showers. Your feedback about our beds will be shared internally for further consideration, as we are always seeking new ways to improve. Please know that while we do not have complimentary breakfast, we have a restaurant on site that offers a delicious cook-to-order breakfast. Nevertheless, having you as our guest at Courtyard Savannah Airport by Marriott was a pleasure, and we hope you return soon.

酒店回复: Dear James,We can’t thank you enough for staying at Courtyard Savannah Airport by Marriott, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area.

酒店回复: Dear Keyshan,Our goal is to provide clean accommodations and a peaceful, relaxing experience for all of our guests, and we regret that this was not your experience. We appreciate you giving us an opportunity to rectify the situation with the first room, but we are sorry you then had noise concerns. We are always working to improve and will be sure to review your feedback. On behalf of our entire team, we wish you happy travels ahead.