The hotel was nice the only down size is that at the bar they were out of alot of specific liquor.
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酒店回复: We appreciate your feedback and are glad to hear that you enjoyed your stay overall. However, we regret that our bar accommodations did not meet your expectations and apologize for any inconvenience this may have caused. We enjoyed hosting you and hope to have the opportunity to provide you with a perfect stay in the future.
5.0分
商务出差
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After a long drive, it was great to get to a room that was spacious and clean. The bathroom was pristine and the towels were bright white. I felt at ease and slept very well
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酒店回复: Dear Guest, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Gerald Mandosia, GM
5.0分
其他
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The property was great. The rooms were nice and the staff was very friendly. The pool had towels and umbrellas which was nice but unfortunately it was right beside the highway so was noisy.
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酒店回复: Dear Guest, While your stay wasn't perfect, it is a testament to the staff here that it was still worthy of a 'perfect ten' rating. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in the area from now on. Best, Gerald Mandosia, GM
1.0分
商务出差
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Horrible Customer Service
Hello,
I checked in around 4pm, was given a room on the 2nd floor 203. The room was 80 degrees and I called the front desk. They said they would send maintenance up. Waited 20 mins still no maintenance so I called back to be switched to another room only to be told “we don’t have any rooms left and we’re full”. I told the young lady that it’s now 81 degrees and it’s too hot. Maintenance came an additional 5 minutes later, called the lady and told her in the AC was broke. She then told me she would move my room after just telling me the hotel was sold out. I’m very disappointed in my stay and treatment. I think customer service is critical in roles like the front desk reception. I was late to my event due to initially not being moved in the original request.
5.0分
商务出差
everything was fine. They didnt serve bisquit and gravy for breakfast, like other hotels, but was ok.
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酒店回复: I’m glad you had a nice overall experience, and thank you for sharing your review. I've noted your feedback about breakfast. Please visit us again soon!
5.0分
商务出差
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We did late check in. Place is quiet, clean and well kept. Has insite restaurant and bar. Complimentary breakfast in the morning . Well kept property and the staff is friendly and allowed late check out due to medical reasons.
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酒店回复: We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.
5.0分
其他
From the entrance, front desk experience to the day to day interactions, my stay was amazing.
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酒店回复: It’s splendid to hear that you had a great stay. We're delighted our team members elevated your experience with their top-notch service. Your appreciation is greatly valued. Thank you, and we look forward to welcoming you back in the future for another wonderful experience.
1.0分
其他
Very bad customer service front desk majid very bad person 😑 and the workers have been terrible very dirty very bad breakfasts very cheap
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酒店回复: Dear Guest, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Gerald Mandosia, GM
4.0分
家庭亲子
Hotel was located in a great area. Close to shopping and dining. Room was clean and spacious. Check in was easy and pleasant. Would recommend.
这家酒店是我与先生本次自驾旅行住的最好的酒店，价钱合适，最好的是洗澡间，方便有残疾的先生洗澡👍👍👍💖💖💖
The hotel was nice the only down size is that at the bar they were out of alot of specific liquor.
After a long drive, it was great to get to a room that was spacious and clean. The bathroom was pristine and the towels were bright white. I felt at ease and slept very well
The property was great. The rooms were nice and the staff was very friendly. The pool had towels and umbrellas which was nice but unfortunately it was right beside the highway so was noisy.
Horrible Customer Service
Hello,
I checked in around 4pm, was given a room on the 2nd floor 203. The room was 80 degrees and I called the front desk. They said they would send maintenance up. Waited 20 mins still no maintenance so I called back to be switched to another room only to be told “we don’t have any rooms left and we’re full”. I told the young lady that it’s now 81 degrees and it’s too hot. Maintenance came an additional 5 minutes later, called the lady and told her in the AC was broke. She then told me she would move my room after just telling me the hotel was sold out. I’m very disappointed in my stay and treatment. I think customer service is critical in roles like the front desk reception. I was late to my event due to initially not being moved in the original request.
everything was fine. They didnt serve bisquit and gravy for breakfast, like other hotels, but was ok.
We did late check in. Place is quiet, clean and well kept. Has insite restaurant and bar. Complimentary breakfast in the morning . Well kept property and the staff is friendly and allowed late check out due to medical reasons.
From the entrance, front desk experience to the day to day interactions, my stay was amazing.
Very bad customer service front desk majid very bad person 😑 and the workers have been terrible very dirty very bad breakfasts very cheap
Hotel was located in a great area. Close to shopping and dining. Room was clean and spacious. Check in was easy and pleasant. Would recommend.