The room was cold and had the thinest least effective bedding ever. I shivered all night and didnt get proper rest for my long drive from Sooke, BC to Red Deer, AB.
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酒店回复: I am sorry for your experience. The heating system is functioning. please reach out to the front desk next time and we would be happy to assist you .It can be tricky at times
1.0分
其他
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Not happy
We had to search out someone to check us in the air conditioning did not work and it’s was unbearably hot. Then the guy who worked there came up at 10:30 asking about the a/c barged in my wife had just finished nursing our 7 month old. He did t even wait for me to make sure she was done. Rooms are cramped and tiny
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酒店回复: thank you for your feedback .we're sorry your stay did not meet expectations and appreciate you sharing your concerns.
2.0分
情侣出游
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Room was clean but building needed work. No one at check in - tried to call - finally someone came 15 minutes later. Front door of building didn’t work / they were going to wedge it open.
Homeless sleeping outside around building.
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酒店回复: Thank you for your feedback. We apologize for the inconvenience you faced at check in and with the building entrance. Your concerns are being addressed to improve future guest experience.
5.0分
其他
Super friendly staff, very pet friendly and comfortable beds.
9 out 10. Will stay again.
酒店回复: "We are happy to hear that! Thank you for staying with us."
5.0分
其他
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Can’t tell from the outside of the building however, the inside has been completely renovated has a lovely entrance and rooms are immaculate and super clean! Highly recommended super nice staff and many restaurants and pubs within walking distance!
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酒店回复: Thank you so much for your wonderful review. We're delighted you enjoyed our renovated rooms, cleanliness and service. We look forward to welcoming you back on your next visit.
1.0分
其他
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$hit show. Never experienced anything like it.
We arrived at the hotel, they do not take cash, which is illegal. No elevator, phones in the rooms or coffee makers. Small but clean room. When we returned to the room the next evening at 8 PM, the front door was locked with nobody at the desk. We had to enter through the restaurant on the side. All night long there was beeping and door handle jiggles, it sounded like someone was trying to get into their room with no luck. The hotel was left unmanned all night long.
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酒店回复: We sincerely apologize for the experience you had during your stay. Guest comfort and safety are very important to us, and we regret that we did not meet expectations. We are reviewing your concerns regarding accessibility, front desk availability and overnight disturbances to this does not happen again. Thank you for bringing these issues to our attention, and we hope to have the chance to provide you with a much better experience in the future.
3.0分
商务出差
Staff was good but bathrooms and bed need little bit investment
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酒店回复: thank you for your feedback. We'll review the bathroom and bed improvement to enhance future stays.
4.0分
其他
Lovely helpful young lady on reception. Clean and comfortable room.
酒店回复: We are happy to hear that! Thank you for staying with us.
总体来说还不错。这家汽车旅馆很简陋，但干净舒适。没有什么额外的设施或便利——我们清晨退房时，大堂里有咖啡。暖气设备需要升级——要么开着要么关着，要么太热要么太冷——很难调节到舒适的温度，但好歹还能用。
地理位置优越，工作人员友好且乐于助人。房间非常干净。
The room was cold and had the thinest least effective bedding ever. I shivered all night and didnt get proper rest for my long drive from Sooke, BC to Red Deer, AB.
Not happy
We had to search out someone to check us in the air conditioning did not work and it’s was unbearably hot. Then the guy who worked there came up at 10:30 asking about the a/c barged in my wife had just finished nursing our 7 month old. He did t even wait for me to make sure she was done. Rooms are cramped and tiny
Room was clean but building needed work. No one at check in - tried to call - finally someone came 15 minutes later. Front door of building didn’t work / they were going to wedge it open.
Homeless sleeping outside around building.
Super friendly staff, very pet friendly and comfortable beds.
9 out 10. Will stay again.
Can’t tell from the outside of the building however, the inside has been completely renovated has a lovely entrance and rooms are immaculate and super clean! Highly recommended super nice staff and many restaurants and pubs within walking distance!
$hit show. Never experienced anything like it.
We arrived at the hotel, they do not take cash, which is illegal. No elevator, phones in the rooms or coffee makers. Small but clean room. When we returned to the room the next evening at 8 PM, the front door was locked with nobody at the desk. We had to enter through the restaurant on the side. All night long there was beeping and door handle jiggles, it sounded like someone was trying to get into their room with no luck. The hotel was left unmanned all night long.
Staff was good but bathrooms and bed need little bit investment
Lovely helpful young lady on reception. Clean and comfortable room.