Upon arrival I was given a downgrade. After showing pictures and my receipt it was corrected.The room was not clean I had to clean the restroom and vacuum the floor myself. The carpet was dirty and had stains so did the chair…I made hotel management aware of everything.
4.0分
其他
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Good and not so good
The property was clean and comfortable, the staff were pleasant and helpful, the breakfast was below average, there was very low water pressure and the sink drain was clogged.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found the property clean, comfortable, and that our team made a positive impression during your stay. At the same time, we’re truly sorry for the inconveniences you experienced with the breakfast, water pressure, and sink drain. Your comments are very important to us, and we’ll be addressing these issues right away to improve for future guests. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide you with an even better experience. . We’d love the chance to welcome you back in the future so we can provide you with the stay you deserve.
5.0分
其他
Hotel grounds were beautiful. Nice and relaxing stay with family. Would stay again but stay in a room with the back view!
5.0分
家庭亲子
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It was really nice to stay with Aiden by best Western Warm Springs Hotel, we enjoyed the beautiful views and we enjoyed the gorgeous installations. Wonderful staff that cared about us all the time!
5.0分
其他
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Amazing View
The facility was nice and the landscape was manicured. The mountain was incredible! The custoner service was outstanding. Overall it was an exceptional experience.
3.0分
商务出差
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Sketchy staff!
The hotel was very nice in appearance and clean. My air conditioning in my room never got the room below 72° the entire night and I am a person that likes to sleep when it’s cold it was a little humid, etc. also their breakfast was not available and then they offered to make a single plate which I agreed to than the cook and the person working told me first it would be $20 and that I could pay cash and then ask me if I had cash app to send the money. And then after I told them I didn’t carry cash. They said they would charge the $10 to my room.
4.0分
其他
Had a very pleasant stay. Room was clean. The atmosphere and the amenities are also wonderful.
1.0分
家庭亲子
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The day before arrival hotel responded to our question regarding the restaurant being open for dinner during stay. We were told it would be but upon arrival we were told it was closed. The front desk clerk didn’t know how to check us in! We left to find a restaurant but none were open in Warm Springs so had to drive 40 miles round trip. If we were not mislead we would have made plans to stop before getting here. Once in our nice room we found out the tv did not work and internet very slow, poor streaming. Such a shame it’s a new hotel in a beautiful location.
4.0分
情侣出游
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All was good. Great view of deer in the evening and fantastic sunrise. Got the best room for sunrise. 203. Had to go thru 5 doors to get my luggage from the entrance to hotel to my room. Was offered help, but didn’t accept. Breakfast was subpar. No toast, no juice, no fruit. Hot water for tea was broken. Local breakfast restaurants not open Monday thru Wednesday. Bullock House was great. And restaurants in Woodbury were good. Azaleas at the hotel and in Warm Springs were better than Calloway.
很棒的旅程和住宿体验
Upon arrival I was given a downgrade. After showing pictures and my receipt it was corrected.The room was not clean I had to clean the restroom and vacuum the floor myself. The carpet was dirty and had stains so did the chair…I made hotel management aware of everything.
Good and not so good
The property was clean and comfortable, the staff were pleasant and helpful, the breakfast was below average, there was very low water pressure and the sink drain was clogged.
Hotel grounds were beautiful. Nice and relaxing stay with family. Would stay again but stay in a room with the back view!
It was really nice to stay with Aiden by best Western Warm Springs Hotel, we enjoyed the beautiful views and we enjoyed the gorgeous installations. Wonderful staff that cared about us all the time!
Amazing View
The facility was nice and the landscape was manicured. The mountain was incredible! The custoner service was outstanding. Overall it was an exceptional experience.
Sketchy staff!
The hotel was very nice in appearance and clean. My air conditioning in my room never got the room below 72° the entire night and I am a person that likes to sleep when it’s cold it was a little humid, etc. also their breakfast was not available and then they offered to make a single plate which I agreed to than the cook and the person working told me first it would be $20 and that I could pay cash and then ask me if I had cash app to send the money. And then after I told them I didn’t carry cash. They said they would charge the $10 to my room.
Had a very pleasant stay. Room was clean. The atmosphere and the amenities are also wonderful.
The day before arrival hotel responded to our question regarding the restaurant being open for dinner during stay. We were told it would be but upon arrival we were told it was closed. The front desk clerk didn’t know how to check us in! We left to find a restaurant but none were open in Warm Springs so had to drive 40 miles round trip. If we were not mislead we would have made plans to stop before getting here. Once in our nice room we found out the tv did not work and internet very slow, poor streaming. Such a shame it’s a new hotel in a beautiful location.
All was good. Great view of deer in the evening and fantastic sunrise. Got the best room for sunrise. 203. Had to go thru 5 doors to get my luggage from the entrance to hotel to my room. Was offered help, but didn’t accept. Breakfast was subpar. No toast, no juice, no fruit. Hot water for tea was broken. Local breakfast restaurants not open Monday thru Wednesday. Bullock House was great. And restaurants in Woodbury were good. Azaleas at the hotel and in Warm Springs were better than Calloway.