酒店回复: Dear Marcelo,We're glad the peaceful environment provided some comfort during your stay, though we regret that other aspects did not meet your expectations. Your comments are important and have been shared with our team as part of our ongoing efforts to improve the overall guest experience. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
酒店回复: Dear Markea,Thank you for your fantastic review! We are thrilled to hear you enjoyed your stay at Extended Stay America and found our team friendly and accommodating. Your feedback on the breakfast is appreciated, and we will consider it as we strive to enhance our guest experience. We look forward to welcoming you back in the future!Sincerely,Hotel Management
酒店回复: Dear Johnnie,We sincerely apologize for the difficulties you encountered during your check-in process. We understand how frustrating this situation must have been, especially after a long day of travel. While this is not typical of our service, we regret the inconvenience caused by the lack of immediate assistance. Please be assured that we are addressing this with our team to prevent future occurrences. Your feedback is invaluable, and we hope you will consider staying with us again for a smoother and more seamless experience.Sincerely,Hotel Management
酒店回复: Dear Tonya, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
没有任何
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酒店回复: Dear Josue, Thank you for your review and for choosing to stay at our hotel. We certainly apologize your stay was not perfect. We have shared your feedback with our team to ensure we provide an exceptional stay to every guest. We appreciate you sharing this feedback; we hope to regain your trust the next time you are in the area!Sincerely,Hotel Management
2.0分
商务出差
There refrigerator was out,the property had no ice machine, some outlets in the room we're corrosion set in
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酒店回复: Dear Steven,Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. We do not have ice machines on our property, as we provide full-size refrigerators with ice trays for your convenience; we sincerely apologize if the refrigerator in your room was not working effectively. If we had been aware of this issue while you were here, the front desk would have assisted you. Your comments regarding the condition of the in-room equipment will help us as we continually improve our amenities and service. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
5.0分
其他
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There is nothing that I can say was wrong. I have to say that SASHA helped me to much with checking in. She is so sweet, attentive, caring, kind, respectful, gentle soul. The whole staff has been sweet and kind to me. I have no complaints.
3.0分
家庭亲子
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Would have been a great stay if they had better beds and if the elevator worked.. For a person with arthritis the bed felt like I was sleeping on a park bench and having to do four flight of stairs for 3 days while on vacation was diabolical my body was so sore I had to spend extra money just to get stronger medicine. Other than that the staff was friendly rooms were clean.
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酒店回复: Dear Shawntell,Thank you for taking the time to share your experience. We are pleased to hear you found the team welcoming and the space well-kept. However, we sincerely regret the physical discomfort you encountered during your stay. We understand how important comfort and accessibility are, especially during travel. Your feedback is genuinely valued, and we hope to welcome you back for a stay that better meets your expectations.Sincerely,Hotel Management
1.0分
其他
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The place had sewer problem backing up in the hotel, the room i had sewer water was coming from the bottom of the toilet the tub was stop up from the sewer water i had to put towels down just so the water wouldn't go thu out the room the hotel did not fix or accommodate a move because the rest of the room were affected
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酒店回复: Dear Sean,Thank you for taking the time to share your experience. We are truly sorry to hear about the conditions you encountered during your visit. We understand how distressing this situation must have been and regret that your stay was impacted in such a way. Your concerns have been noted, and we remain committed to improving our operations. We hope you consider a future stay that better reflects our standards.Sincerely,Hotel Management
2.0分
其他
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It was close to fast food chains and restaurants.
I didn't like the smells lingering upon entry and the hallways. Elevator broke down the last 2 days of our visit. Front desk was rude in the beginning, except for Sasha. Room was not accomodating for kitchen supplies; bathroom door coming off the hinges. Shower pressure was like a sprinkler; additionally, no one came to clean our room after 3 nights, we were there for 5 nights.
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酒店回复: Dear Danielle,Thank you for sharing your experience. We are genuinely sorry for the discomfort you faced during your stay, from maintenance concerns to service that fell short of expectations. While certain issues, like the elevator outage, were unfortunately beyond immediate control, we fully recognize how they impacted your visit. Your feedback is being taken seriously as we work to enhance both our facilities and guest care. We hope you will consider returning so we can provide the stay you deserve.Sincerely, Hotel Management
支付押金时要小心
这不是60美元的押金，而是82美元的押金，我已经申请索赔四天了，因为他们一直没有退还给我。
物有所值
说实话，我对这次住宿没有任何负面评价。最糟糕的是早餐。早餐是外带的，不是我最喜欢的，但考虑到这是一次长期住宿，说实话我并不感到震惊，也不太沮丧。我到达时房间很干净，已经准备好了。前台办理入住/退房手续很快，他们很友好，乐于助人。说实话，我会再次入住！
我下班后才到达酒店；有人应该帮助我办理入住手续！不幸的是，我联系不到任何人！然后，我打了好几个电话寻求帮助！遗憾的是，这没有帮助！最后，我去了隔壁的另一家 Extended Stay，希望有人能帮我办理入住手续！这家酒店的一位先生很细心，乐于助人，但他只把我送回了另一家酒店！
通常，入住酒店不会超过三 (3) 小时
在 ******* 的两个不同的人尝试联系我两次后，没有人来前台办理入住手续。我是一名单身女士，非常害怕！我独自一人，在一个无法进入实际建筑的房间里！我唯一看到的是办理入住手续的窗口紧闭！电话也无法联系到下班后的办理入住手续，所以我打电话给 *******，他们也试了两次。他们从来没能联系到任何人！我需要退款，因为我从来没有踏进过那里的房间！
没有任何
There refrigerator was out,the property had no ice machine, some outlets in the room we're corrosion set in
There is nothing that I can say was wrong. I have to say that SASHA helped me to much with checking in. She is so sweet, attentive, caring, kind, respectful, gentle soul. The whole staff has been sweet and kind to me. I have no complaints.
Would have been a great stay if they had better beds and if the elevator worked.. For a person with arthritis the bed felt like I was sleeping on a park bench and having to do four flight of stairs for 3 days while on vacation was diabolical my body was so sore I had to spend extra money just to get stronger medicine. Other than that the staff was friendly rooms were clean.
The place had sewer problem backing up in the hotel, the room i had sewer water was coming from the bottom of the toilet the tub was stop up from the sewer water i had to put towels down just so the water wouldn't go thu out the room the hotel did not fix or accommodate a move because the rest of the room were affected
It was close to fast food chains and restaurants.
I didn't like the smells lingering upon entry and the hallways. Elevator broke down the last 2 days of our visit. Front desk was rude in the beginning, except for Sasha. Room was not accomodating for kitchen supplies; bathroom door coming off the hinges. Shower pressure was like a sprinkler; additionally, no one came to clean our room after 3 nights, we were there for 5 nights.