酒店回复: Dear Paulo,Thank you for taking the time to share your experience with us! We're so glad to hear you enjoyed the comfort of your room, especially the bed and in-room kitchen amenities. It means a lot to know that, despite a few imperfections, you consider us the best hotel you've stayed at in Brickell. We truly appreciate your kind words about our team and location, and we look forward to welcoming you back for another excellent stay!
酒店回复: Dear Garrod,Thank you for your feedback. We sincerely apologize for the disturbance you experienced during your stay. We understand how important a restful environment is, and we regret that this issue affected your visit. Please know that we take noise complaints seriously and will review our procedures to prevent this from happening in the future. We appreciate you bringing this matter to our attention, and we hope you’ll consider giving us another chance to provide a better experience. Your comfort is important to us.
酒店回复: Thank you for sharing your feedback with us. We're glad you found the rooms to your liking, though we’re disappointed to hear that certain aspects of your stay fell short of expectations. Our team strives to provide a comfortable and convenient experience for our guests, and we're sorry that amenities like evening dining and coffee availability impacted your visit. Please know that we’re looking into ways to improve these areas to enhance future stays. We hope you'll give us another chance to provide the experience you deserve
2.0分
朋友出游
原文
翻译提供方：Google
我喜欢这家酒店的位置，但服务很差。房间清洁度令人失望。员工服务态度也不好。不推荐这家酒店。
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酒店回复: Dear Lara,Thank you for sharing your thoughts. We're glad to hear that you liked the location of our property. However, we’re truly sorry that your experience with service and room cleanliness was not up to the standard we strive for. This is certainly not the experience we aim to provide, and we will be addressing your concerns with our team. We deeply appreciate your feedback and will work hard to improve in these areas. We hope you’ll reconsider staying with us again in the future to offer you a much better experience.
5.0分
情侣出游
原文
翻译提供方：Google
我经常来这家酒店，我喜欢这里的位置、套房的设计和服务。
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酒店回复: Dear Luis,¡Muchas gracias por su excelente puntuación y por compartir su experiencia con nosotros! Nos alegra saber que siempre elige SLS LUX Brickell y que disfruta de nuestra ubicación, el diseño de las suites y el servicio. Comentarios como el suyo nos motivan a seguir ofreciendo experiencias memorables. ¡Esperamos darle la bienvenida nuevamente muy pronto!
酒店很棒。前台客户服务一流，就是客房清洁部门需要改进一下。
服务很好，餐厅不推荐，没有客房服务，想吃点东西就去Uber Eats。我们要求酒店的退房时间为上午 11 点，但酒店却将退房时间延长至下午 1 点，这根本无法实现，酒店对此的态度极其封闭。
地理位置很棒，因为我们喜欢去布里克尔市中心。
房间宽敞干净。
缺点是布里克尔的汽车消声器随时都会发出噪音。
完美的舒适度和位置。
非常舒适的酒店，宽敞的房间，舒适的床，可进行小准备的厨房和友好的服务。它并不完美，但仍然很出色，而且在我住过的布里克尔的所有地方中，它是最好的。地理位置非常完美。
我想给这家酒店打高分——如果不是因为一个主要问题，我本来可以给高分的：房间里的空气质量太差（潮湿、霉味），我和我丈夫在那里睡了第一个早晨就发现自己呼吸道出了问题。我们关掉了空调，打开了露台，打开了浴室的风扇等等，但醒来时衣服和床单还是潮湿的。房间本身很大，设计精良，设施齐全（洗衣机/烘干机对于长途旅行来说太棒了）。泳池和酒吧区也很棒。办理入住的工作人员一般，不是特别友好或乐于助人，我不得不几次向他们要房间里的东西（问了好几天咖啡包都没有送来）。行李员也很棒。总而言之：如果你对空气质量不敏感，这可能是一次很棒的住宿，但这绝对是我们不会再住在这里或将来推荐SLS LUX的一个决定性因素。
我的房间里还有上一位客人留下的内衣和物品。也没有肥皂和洗发水。我以为SLS会对自己有更高的要求。非常失望，以后再也不会来了。
太糟糕了。我们住在二楼，楼下俱乐部的噪音一直持续到凌晨4点。没有人理会我们的投诉，也没有人道歉。真的，千万别住这里，太吵闹了，完全不合适，我们根本睡不着。
奇怪的酒店
这个地方太奇怪了。下午5点后没有酒吧，也没有餐厅。而且，我们房间里没有咖啡包，早上也没有办法在酒店里喝咖啡。房间还不错，但我不推荐住在这里。
我喜欢这家酒店的位置，但服务很差。房间清洁度令人失望。员工服务态度也不好。不推荐这家酒店。
我经常来这家酒店，我喜欢这里的位置、套房的设计和服务。