酒店回复: Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you so much for such great rating. We look forward to your next visit and continue to earn your loyalty.
3.0分
其他
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It was nice that I was moved to another affiliated hotel after a flood at Red Garter…that was suppose to be an upgrade “Nugget” but it is very dated with stains on the carpet. The heater also did not work so the room was very cold. I mentioned it at checkout and the clerk acted like he didn’t hear me. I never stayed at the Red Garter but if The Nugget is an upgrade I have to really consider whether the low price is worth it. I didn’t contact the desk to check the heater as it was 11pm and figured no one could do anything.
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酒店回复: Hi Carmen, thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our traveler's feedback and we're looking forward to making improvements to our property. Some of our newly remodeled rooms now feature a refrigerator and updated furniture; we think our guests will really enjoy the new look! We hope to welcome you back in the future. Thank you again for your review.
3.0分
其他
Staff was courteous but the elevated was broken and the second floor ice maker was broken.
Room was older but clean.
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酒店回复: Hello Tara, we wish your experience with us would have been more enjoyable. Please, let us know how we can improve your visits in the future, we'd like to make things right! Thank you for your review, we hope to see you again.
5.0分
其他
I had never booked a room here before. It was actually great! Clean room and friendly staff
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酒店回复: Thank you so much for such great rating. We look forward to your next visit and continue to earn your loyalty.
1.0分
其他
The room was dirty, the guy named Luis on the front desk is very unprofessional and rude
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酒店回复: We're sincerely sorry to hear that you didn't have a good time with us. Please accept our apologies for any service concerns during your visit, and we'll be sure to discuss your comments internally. Thank you, and we hope to see you again soon.
5.0分
情侣出游
If a view is not needed and budget is tight
Or wendover is all booked up, stay at the red garter, that’s why we booked, and now we will stay again!
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酒店回复: Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.
3.0分
家庭亲子
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They didn't offer wifi?!?
There are pros and cons wherever you stay.
My only real complaint is false advertising. They have a big lit up sign out front showing the Prospector Cafe is open 24 hours. That's 1/2 the reason I chose this place "assuming" I could get breakfast at 5:00 am. I mentioned this to employees at the restaurant and front desk. They are all aware of this and said management won't do anything about it.
If you're an early bird like me and like breakfast, I would suggest someplace else that honestly offers it.
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酒店回复: Thank you so much for sharing these concerns with us, Judd. We pride ourselves in providing the best experience for our guests and we are disappointed to hear that we fell short on this occasion. We hope you'll accept our sincerest apologies as we will work hard to address these issues. We hope to have another opportunity to welcome you back in the future. We'd love to make things right!
2.0分
其他
Room was clean bed was a little to hard and there was no continental breakfast as it stayed in the description so we were disappointed
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酒店回复: Dear Alisha,We're glad to hear that our clean accommodations met your travel needs. The feedback about the firmness of the beds is well-received, and we apologize for any confusion regarding our morning offerings. While dining options are available on-site, we do not advertise specifically providing a continental breakfast on our official platforms. Our team regrets any wording on third-party sites that suggested otherwise, and will work to reduce similar misunderstandings in the future. Thank you for sharing your thoughts, and we hope to have another opportunity to make a better impression.
1.0分
商务出差
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Doors on the sides and back of hotel are not secure. Anyone and everyone could walk straight in. The walls are very thin and do not block the screams of noisy children and loud icemaker. The air-conditioning unit was missing the grill and was filthy dirty. I did need to turn the heat on, but immediately turned it off because it stunk so bad like burning dust. I will never stay here again. I will stay at the Peppermill. The coffee bar serve warm drip coffee. Their espresso machine was broken. So dumb. Plus the room that we stayed in at a terrible odor. There wasn’t much I could do about moving Hotels so I just stayed.
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酒店回复: Thank you so much for sharing these concerns with us, Laura. We pride ourselves in providing the best experience for our guests and we are disappointed to hear that we fell short on this occasion. We hope you'll accept our sincerest apologies as we will work hard to address these issues. We hope to have another opportunity to welcome you back in the future. We'd love to make things right!
无论是从质量还是价格上来说，这都给我们的旅行带来了很大的便利。
好的
It was nice that I was moved to another affiliated hotel after a flood at Red Garter…that was suppose to be an upgrade “Nugget” but it is very dated with stains on the carpet. The heater also did not work so the room was very cold. I mentioned it at checkout and the clerk acted like he didn’t hear me. I never stayed at the Red Garter but if The Nugget is an upgrade I have to really consider whether the low price is worth it. I didn’t contact the desk to check the heater as it was 11pm and figured no one could do anything.
Staff was courteous but the elevated was broken and the second floor ice maker was broken.
Room was older but clean.
I had never booked a room here before. It was actually great! Clean room and friendly staff
The room was dirty, the guy named Luis on the front desk is very unprofessional and rude
If a view is not needed and budget is tight
Or wendover is all booked up, stay at the red garter, that’s why we booked, and now we will stay again!
They didn't offer wifi?!?
There are pros and cons wherever you stay.
My only real complaint is false advertising. They have a big lit up sign out front showing the Prospector Cafe is open 24 hours. That's 1/2 the reason I chose this place "assuming" I could get breakfast at 5:00 am. I mentioned this to employees at the restaurant and front desk. They are all aware of this and said management won't do anything about it.
If you're an early bird like me and like breakfast, I would suggest someplace else that honestly offers it.
Room was clean bed was a little to hard and there was no continental breakfast as it stayed in the description so we were disappointed
Doors on the sides and back of hotel are not secure. Anyone and everyone could walk straight in. The walls are very thin and do not block the screams of noisy children and loud icemaker. The air-conditioning unit was missing the grill and was filthy dirty. I did need to turn the heat on, but immediately turned it off because it stunk so bad like burning dust. I will never stay here again. I will stay at the Peppermill. The coffee bar serve warm drip coffee. Their espresso machine was broken. So dumb. Plus the room that we stayed in at a terrible odor. There wasn’t much I could do about moving Hotels so I just stayed.