Unfortunately my experience did not meet the standards I expected. The level of customer service I experienced during my recent stay was horrible. What concerned me most was not just the problems themselves, but the lack of attentiveness, professionalism, and willingness to assist when I brought these matters to the attention of your team. Rather than resolving concerns promptly, I felt dismissed and unsupported, which negatively impacted my overall stay. Never recommending anyone here!
1.0分
其他
worst hospitality and management. Food was nasty and the staffs were rude too. The rooms were worst there are bugs around.
2.0分
其他
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I don’t know why is your reception veryy weeek before also for booking i had to call like multiple times minimum 5 time the guy doesn’t know if the room are vacant or not very disappointed i guests need to come to hotel for the reservation part?
1.0分
其他
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I am writing to express my deep disappointment with your customer service. I have tried multiple times to reach out via email, WhatsApp, and even phone calls — yet received no response whatsoever. If there is no intention to respond or assist, then what is the purpose of providing these contact channels? As a customer, it's incredibly frustrating to be ignored completely when trying to seek help or information.
多么奇妙的地方啊！加德满都市的景色真是绝无仅有。我和我的朋友参加了一日游，在前往纳加阔特的途中在这里停下来吃午餐，这是最好的决定。我们一停下来，度假村的老板戈帕尔·尼泊尔就带着欢迎的微笑迎接了我们！然后他带我们参观了度假村，景色壮丽。然后我们坐下来享用了美味的尼泊尔塔利美食，包括当地鸡肉和自家种植的蔬菜。这是我们在尼泊尔期间最美味、最难忘的一餐。在这整个过程中，戈帕尔一直带着灿烂的微笑来找我们，确保我们得到照顾。我下次去尼泊尔时肯定会去这个度假村并住上几晚。感谢戈帕尔和拉特纳吉里度假村让我们度过了难忘的时光！ -王子
Unfortunately my experience did not meet the standards I expected. The level of customer service I experienced during my recent stay was horrible. What concerned me most was not just the problems themselves, but the lack of attentiveness, professionalism, and willingness to assist when I brought these matters to the attention of your team. Rather than resolving concerns promptly, I felt dismissed and unsupported, which negatively impacted my overall stay. Never recommending anyone here!
worst hospitality and management. Food was nasty and the staffs were rude too. The rooms were worst there are bugs around.
I don’t know why is your reception veryy weeek before also for booking i had to call like multiple times minimum 5 time the guy doesn’t know if the room are vacant or not very disappointed i guests need to come to hotel for the reservation part?
I am writing to express my deep disappointment with your customer service. I have tried multiple times to reach out via email, WhatsApp, and even phone calls — yet received no response whatsoever. If there is no intention to respond or assist, then what is the purpose of providing these contact channels? As a customer, it's incredibly frustrating to be ignored completely when trying to seek help or information.