酒店回复: Hi Dorian,Thank you for taking the time to share your feedback.While we're pleased to hear you found the hotel beautiful, we’re truly sorry to learn that your overall experience did not meet expectations. We understand how important a peaceful environment and a satisfying breakfast are to our guests, and we apologize for the inconvenience caused by noise from neighboring rooms. Please know that our team is always available to assist with such issues during your stay, and we would have been happy to help resolve the situation.We also regret that our breakfast selection did not meet your needs. Your comments regarding the lack of savory options are well noted and will be shared with our team as we continue to improve and expand our offerings.Your experience is not what we strive to deliver, and we hope to have the opportunity to welcome you again for a much more enjoyable stay.

酒店回复: Dear Ariste,Thank you for your detailed feedback and for taking the time to share your experience. We apologize for the challenges you encountered during your stay, particularly your late check-in. We understand that after a long travel day, the last thing you should have to worry about is access to the building. Your safety and comfort are of the highest importance, and we regret that the check-in process felt both inconvenient and unsafe. We have already addressed this issue with our team and will be revisiting our procedures to ensure that guests arriving late are provided with a smoother, more secure entry.We are glad that you found your room clean and comfortable. We strive to provide a welcoming and restful environment, and it’s great to hear that you appreciated the amenities, including the kitchenette. That said, we take your feedback regarding the toiletries and breakfast very seriously. We understand how important these details are, and we’re sorry that the quality did not meet your expectations. We are actively reviewing both our toiletries selection and breakfast offerings to ensure that they reflect the high standards we aim to uphold, including better quality towels, more variety at breakfast, and freshly prepared options.Your feedback is incredibly valuable, and I want to assure you that we will use it to improve the guest experience. We genuinely hope to have the opportunity to welcome you back and provide you with a more enjoyable and seamless stay.Thank you again for sharing your thoughts, and we truly hope to have the chance to better serve you in the future.

酒店回复: Hello John, We're delighted to hear that you found our hotel in Prairieville to be a better experience than the one in Beaumont. Your recommendation means a lot to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

酒店回复: Dear Kalista,Thank you for your continued trust in staying with us whenever you travel to the area. We’re delighted to hear that our clean rooms and pet-free policy make your stay more comfortable.We also appreciate your suggestions regarding upgrades and removing the carpet from the rooms. We are always looking for ways to improve, and your feedback is valuable in helping us enhance our guest experience.Thank you again for your kind words about our staff. We look forward to welcoming you back on your next visit!

酒店回复: Hello Osvaldo,Nos alegra saber que encontraste nuestro hotel limpio y que el personal fue amable durante tu estancia. Valoramos mucho tus comentarios y esperamos que tu experiencia general haya sido positiva. Si tienes más detalles o sugerencias que quieras compartir, no dudes en ponerte en contacto con nosotros. ¡Esperamos recibirte nuevamente pronto!

酒店回复: Hello Mitchell,Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve found our pricing reasonable, the rooms comfortable, and the atmosphere peaceful during your extended stay. It’s wonderful to know that our hotel has been a good home base for you while you’re working away from home.We appreciate your loyalty over the past few weeks, and we’re committed to maintaining the same level of comfort and service for the remainder of your stay. If there's anything more we can do to enhance your experience or make you feel even more at ease, please don’t hesitate to let us know. We’re here to help!Wishing you continued comfort and relaxation during your time with us.

酒店回复: Dear Lachaundra,Thank you so much for your kind feedback!We're thrilled to hear you enjoyed your stay and that our desk clerk could make your experience even better with early check-in.We can’t wait to welcome you back for another great visit. See you next time!

酒店回复: Dear Josephine,Thank you for your positive feedback! We’re delighted to hear that you found our room and service excellent for the price.We also appreciate your understanding regarding the noise from the highway. We are continuously looking for ways to enhance our guests' comfort and will consider your feedback as we explore potential improvements.Thank you for staying with us, and we hope to welcome you back soon!