酒店回复: Julian,Thank you for such high praise, I am glad you like our staff and the property! If there is anything I can do to make your stay even better please let me know.Best regards,
酒店回复: Hi Naomi,We did have two days with a cooler pool, it was actually 75 degrees but we know that feels cool to adults especially. We are not on the Hilton connected room yet with the internet access via your TV. We are glad you enjoyed your stay otherwise!Best wishes and thank you for the feedback!
酒店回复: Dear Geraldine,Thank you for your feedback and I am sorry if we were unable to deliver towels to you. There are times when our staff us alone at the desk so that can be the easiest solution but we will work to assist you better in the future.We hope you have a great 2025!
酒店回复: Hi Christine,I am glad you enjoyed your stay and found things to be good. I do believe the beds are slightly smaller than a standard queen bed, so I do understand your comment and would add that we do have king beds as well. Please do not hesitate to reach out to me if I can be of any further assistance. Happy New Year and best wishes,
5.0分
其他
原文
翻译提供方:Google
这家酒店的一切我都很喜欢!超级干净、宽敞、现代、安静!早餐也不错。强烈推荐!
展开
酒店回复: Thank you so much for your valuable feedback! We are happy to hear that you enjoyed your stay, and we look forward to seeing you again when your travels bring you back to the area!
酒店回复: We have connected regarding this situation, and I do apologize again for the delay in your check-in and the interaction you experienced. Thank you for the feedback and be sure we will use it to improve our services.
酒店回复: Dear Erin,I am sorry you did not enjoy the Home2 Breakfast, the beds and the bathrooms door handle. Those sliding doors pocket doors are not like a standard door so I do understand what you are saying. If I can do something to assist in the future please let me know. We will be getting a full re-fresh of mattresses in the next year or so just so you know.
5.0分
其他
原文
翻译提供方:Google
很棒的酒店。套房宽敞实用,适合长期入住。早餐很棒。
展开
酒店回复: Thank you so much for your valuable feedback! We are happy to hear that you enjoyed your stay, and we look forward to seeing you again when your travels bring you back to the area!
酒店回复: Thank you Renee for your great feedback and pointing out the great benefits for staying with us! We hope to see you back again soon for some shopping and dining!Happy Thanksgiving!
每次我预订那里的住宿,现场的全体工作人员都热情好客、乐于助人,而且非常愉快、热情。我向所有认识的人推荐 Home2Suite 伊根店,觉得那里的住宿体验完美。太棒了!
没有升级电视以支持流媒体服务
我的住宿体验还行。但是我再也不会住那里了,因为室内泳池很冷,当时大概有50度。
房间里的电视很旧,无法播放YouTube、Netflix、Hulu之类的流媒体服务,只能收看10到20个老旧的有线电视频道。我打电话给前台,心想是不是哪里出了问题。他们告诉我,他们还没有升级电视。都2024年了?现在还有没有这种功能的电视?我简直不敢相信。所以,我再也不会住那里了。除此之外,一切都还好。哦,对了,我们到的时候,他们的读卡器坏了,前台工作人员无法激活我们的房间钥匙,所以她不得不把每个人都单独带到他们的房间,这太让人抓狂了……不过前台工作人员人很好,很友好。
房间舒适干净
停车费15美元,我不太在意
早餐很不尽如人意
(就像汉普顿酒店一样,我记得那是它的姐妹连锁酒店)
前台的女士对我们很粗鲁,让我们自己去前台取毛巾,而不是直接送到房间。她还拒绝了我们延迟退房。第二天早上我们打电话过去,上午值班的那位先生帮我们延迟退房。
我给它8分(满分10分)
我们的住宿体验很棒,房间也很干净。不过,我们的床是全尺寸的,而不是大号床。早餐很棒。工作人员热情友好,办事效率很高。
这家酒店的一切我都很喜欢!超级干净、宽敞、现代、安静!早餐也不错。强烈推荐!
当我们到达办理入住手续时,接待员告诉我们我们的房间还没准备好。她说 10 分钟后就可以准备好。她继续为其他客人办理入住手续。30 分钟后。我妻子请她查看我们的房间。她无视我妻子,开始为另一位客人办理入住手续。我走到柜台,问是否有其他人可以为我们办理入住手续。她告诉我需要耐心等待。有很多人可以晚退房。她又花了 20 分钟为她无视我妻子的客人办理入住手续。于是我走到柜台,说这种情况太荒谬了。我们带着 6 个行李旅行,而且筋疲力尽。她说我很粗鲁,而且喝醉了。当然我没有。柜台的另一位女士听到了我们的对话,并向管理人员报告了此事,她对自己的行为感到震惊。
我们和孩子们在这里度过了一个愉快的周末。服务很棒,但床不舒服,我觉得至少需要三个枕头才能稍微舒服一点。浴室的门很难关,因为它是推拉门,所以它总是关不严实。就算关上,也锁不上。早餐很差劲。
很棒的酒店。套房宽敞实用,适合长期入住。早餐很棒。
我太喜欢这家酒店了!员工总是乐于助人,酒店干净又现代,哦,早餐也超级好吃!双城地区很安全,附近有便利店和餐厅。