Very nice hotel. Great breakfast bar. Close to freeway but very quiet. Comfortable beds and large bathrooms.
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酒店回复: We are so happy to hear that you had a great stay with us! We hope to see you again!
3.0分
其他
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The room was likely recently remodeled so it didn't look old but they took shortcuts so it was cheaply done. No carpeting so the floor wasn't comfortable to walk on. The door on the bathroom rubbed on the flooring so it was hard to open/close at the halfway point. No curtains, just a cheap shade. Very disappointing for $205/night.
The room was clean though. The breakfast was nice. Staff was friendly. In comparison with the other hotels we have been staying in while in Kentucky, it should be $125/night at best. I would not stay there again unless they lowered the price.
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酒店回复: Dear Catherine,Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found your room clean, enjoyed the breakfast and felt welcomed by our staff.We're sorry to learn that other aspects of your stay didn't meet your expectations. We appreciate your comments regarding the carpet and bathroom door, and our maintenance and housekeeping teams will be reviewing these concerns to ensure they're addressed!Regarding the curtains, we did want to mention that all guest rooms are equipped with a blackout shade located behind the sheer curtain - it can be missed due to the other being in front of it. So, I'd like to also apologize for that.We appreciate your honest feedback and hope you'll consider giving us another chance to provide you with a more comfortable stay in the future!Warm regards,Amber SettersAssistant General Manager
3.0分
其他
The staff was not friendly @ check in. Seemed annoyed with my question about a king room instead of 2 queen beds.
4.0分
家庭亲子
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The property is nice however we were in a suitw that made alot of noise in the bathroom vet so we had to move to another room that wasnt a syite and I am still trying to get reimbursed for the difference in the room and that has not been resolved.
4.0分
其他
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Family time
Kinda dated . The shower door was wonky ! The toilet was hard to flush the usb boxes didn’t work on the nightstand they were broken so I had to charge phone by tv
Bed was comfy enough . It was ‘clean’ nothing amazing they were doing construction and that was a little hard but they worked it out great . The desk people were helpful but didn’t ask us about cleaning as we were there 3 days 2 nights .
The best was the breakfast it was the best continental ever !! Hands down .the elevator was very slow we had a handicapped person so it was hard to do steps !pool was good ! So overall it’s my favorite place when we come here .
5.0分
其他
Worth the price!
Everything was top notch. A little more expensive, but worth the price.
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酒店回复: Dear Robert,Thank you for taking the time to leave us a review! We're glad to hear that you enjoyed your stay with us and we hope to see you again soon. Warm regards,Amber SettersAssistant General Manager
4.0分
其他
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Good rating, but not great
The hotel room is big with a lot of empty space. Wish they would have used that extra space to make the bathrooms bigger. The bathrooms need some serious cleaning and maintenance.
It was very hot last week when we were there and lots of humidity, but something was just not right in the hotel room. Everything felt damp. I wanted to go to store to buy Damp Aid.
Staff was nice and breakfast was good.
4.0分
情侣出游
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Convenient location, large rooms, friendly staff. However the hotel was going through renovations so it was very dirty in the lobby and elevator areas. The workmanship of the renovation was mediocre at best. Very sloppy work, toilet paper holder falling out of wall, grout everywhere on the tile and shower pan. I would definitely not have paid for their work. Paint everywhere I could have done a better job than they were doing.
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酒店回复: Dear Melony,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our convenient location, spacious rooms, and friendly team - those are all things we take pride in.We sincerely apologize for the inconvenience you experienced due to the renovation process. While we're excited about the updates being made to enhance our guests' future experiences, we understand that the process can be disruptive. Your observations about the cleanliness and finish of certain areas have been shared with our renovation team to ensure these details receive the attention they deserve.We truly appreciate your patience during this transitional period, and we hope to welcome you back for a smoother, more polished stay in the future.Warm regards,Amber SettersAssistant General Manager
3.0分
家庭亲子
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I usually stay at this Holiday Express for the last 2 years approximately every 3 -4 months. They have updated the rooms. Love the new floors but the lights behind tv and bed are a waste of their money. You can’t turn them off so you will not have a complete dark room. And the bathroom needs the same update in shower caulking as rest of room. Had to change rooms for reason of shower and bed lights were extremely bright and coffee maker did not work. Got moved to another room and in this room the bed lights were flickering… no way to turn off. Disappointed.
3.0分
家庭亲子
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Our room 220 had only 5 channels on TV it just says no signal, Bathroom door lock is broken and the toilet paper holder was almost completely broken off the wall.
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酒店回复: Dear Stephanie,Thank you for taking the time to share your experience with us. I'm very sorry to hear about the issues you encountered during your stay in room 220.We sincerely apologize for the limited TV channels, the broken bathroom door lock, and the loose toilet paper holder. That is certainly not the standard we strive to maintain, and I completely understand how these problems could affect your comfort. Please know that we are addressing each of these concerns promptly to prevent this from happening again in the future.Your feedback is truly appreciated, as it helps us improve for all of our future guests. We hope you give us a chance to provide you with a much better experience in the future!Warm regards,Amber SettersAssistant General Manager
Very nice hotel. Great breakfast bar. Close to freeway but very quiet. Comfortable beds and large bathrooms.
The room was likely recently remodeled so it didn't look old but they took shortcuts so it was cheaply done. No carpeting so the floor wasn't comfortable to walk on. The door on the bathroom rubbed on the flooring so it was hard to open/close at the halfway point. No curtains, just a cheap shade. Very disappointing for $205/night.
The room was clean though. The breakfast was nice. Staff was friendly. In comparison with the other hotels we have been staying in while in Kentucky, it should be $125/night at best. I would not stay there again unless they lowered the price.
The staff was not friendly @ check in. Seemed annoyed with my question about a king room instead of 2 queen beds.
The property is nice however we were in a suitw that made alot of noise in the bathroom vet so we had to move to another room that wasnt a syite and I am still trying to get reimbursed for the difference in the room and that has not been resolved.
Family time
Kinda dated . The shower door was wonky ! The toilet was hard to flush the usb boxes didn’t work on the nightstand they were broken so I had to charge phone by tv
Bed was comfy enough . It was ‘clean’ nothing amazing they were doing construction and that was a little hard but they worked it out great . The desk people were helpful but didn’t ask us about cleaning as we were there 3 days 2 nights .
The best was the breakfast it was the best continental ever !! Hands down .the elevator was very slow we had a handicapped person so it was hard to do steps !pool was good ! So overall it’s my favorite place when we come here .
Worth the price!
Everything was top notch. A little more expensive, but worth the price.
Good rating, but not great
The hotel room is big with a lot of empty space. Wish they would have used that extra space to make the bathrooms bigger. The bathrooms need some serious cleaning and maintenance.
It was very hot last week when we were there and lots of humidity, but something was just not right in the hotel room. Everything felt damp. I wanted to go to store to buy Damp Aid.
Staff was nice and breakfast was good.
Convenient location, large rooms, friendly staff. However the hotel was going through renovations so it was very dirty in the lobby and elevator areas. The workmanship of the renovation was mediocre at best. Very sloppy work, toilet paper holder falling out of wall, grout everywhere on the tile and shower pan. I would definitely not have paid for their work. Paint everywhere I could have done a better job than they were doing.
I usually stay at this Holiday Express for the last 2 years approximately every 3 -4 months. They have updated the rooms. Love the new floors but the lights behind tv and bed are a waste of their money. You can’t turn them off so you will not have a complete dark room. And the bathroom needs the same update in shower caulking as rest of room. Had to change rooms for reason of shower and bed lights were extremely bright and coffee maker did not work. Got moved to another room and in this room the bed lights were flickering… no way to turn off. Disappointed.
Our room 220 had only 5 channels on TV it just says no signal, Bathroom door lock is broken and the toilet paper holder was almost completely broken off the wall.