Do not stay here- the absolute worse customer service I have ever experienced. I basically made a mistake and booked hotel at 1230am for same day to sleep for that night- arrived to hotel around 1am and was told check in was 3pm. Explained that I was wanting to sleep for that night and would pay that rate if refunded or just leave the one I booked and pay difference. The assistant GM was the worst part of it… condescending and rude- basically told me no refund no room. She could not have been any more unpleasant- do better - clown show. I have my work staff stay there every December as well… moving that too!!
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酒店回复: I really appreciate your taking the time to let us know about your recent experience. I understand how frustrating front desk and reservation issues can be, and I apologize for the inconvenience. You can be confident that we will follow up on your service concerns with the staff. We hope to have the opportunity to welcome you for a more favorable impression and experience, as it has been an honor to host you.
5.0分
情侣出游
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The the location was excellent. The staff was friendly and very knowledgeable about food recommendations around the area. They really made us feel like they were happy to have us there.
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酒店回复: We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.
4.0分
情侣出游
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Staff was great! Rooms were wonderful. The only issue we had was the hot water in the shower wasn’t really working. We were only there for 1 night so we didn’t even mention it. I’m sure if we did they would’ve been all over fixing it.
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酒店回复: Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for the water temperature control problems you encountered. We hope this will become the first of many visits.
4.0分
其他
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The checkout process took way longer than expected on a Sunday where there were multiple guests checking out at once with with only 1 front desk person. It would be helpful to have at least 1 other person working the desk.
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酒店回复: Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.
5.0分
其他
Friend trip
Loved the location and walk ability of the neighborhood. Felt very safe at the hotel.
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酒店回复: Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon!
5.0分
情侣出游
Great location right in the heart of Louisville. Extremely walkable great for an evening out on the town.
4.0分
家庭亲子
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Everything GREAT, will stay here again. Only two minor complaints: breakfast seemed overpriced, but plenty of options in the neighborhood; and the wifi connection was a little convoluted compared to other hotels. But otherwise excellent hotel. Great room.
5.0分
家庭亲子
Kiya did an amazing job at organizing a welcome birthday gift! It was perfect. She was incredibly friendly and welcoming.
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酒店回复: Dear Guest, I am glad that you had a great experience at our hotel and that Kiya made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Michael Reidy, GM
5.0分
家庭亲子
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I loved my stay at this property, the room was exceptional. I loved the small thoughtful items, such as the q-tips and nail filer in the bathroom. The room was clean, comfortable and spacious.
4.0分
其他
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The property itself was well appointed and the location was great. The problem we had with it was the loud vehicle noises coming from the street below. It sounded like they were drag racing and it was hard to sleep.
Do not stay here- the absolute worse customer service I have ever experienced. I basically made a mistake and booked hotel at 1230am for same day to sleep for that night- arrived to hotel around 1am and was told check in was 3pm. Explained that I was wanting to sleep for that night and would pay that rate if refunded or just leave the one I booked and pay difference. The assistant GM was the worst part of it… condescending and rude- basically told me no refund no room. She could not have been any more unpleasant- do better - clown show. I have my work staff stay there every December as well… moving that too!!
The the location was excellent. The staff was friendly and very knowledgeable about food recommendations around the area. They really made us feel like they were happy to have us there.
Staff was great! Rooms were wonderful. The only issue we had was the hot water in the shower wasn’t really working. We were only there for 1 night so we didn’t even mention it. I’m sure if we did they would’ve been all over fixing it.
The checkout process took way longer than expected on a Sunday where there were multiple guests checking out at once with with only 1 front desk person. It would be helpful to have at least 1 other person working the desk.
Friend trip
Loved the location and walk ability of the neighborhood. Felt very safe at the hotel.
Great location right in the heart of Louisville. Extremely walkable great for an evening out on the town.
Everything GREAT, will stay here again. Only two minor complaints: breakfast seemed overpriced, but plenty of options in the neighborhood; and the wifi connection was a little convoluted compared to other hotels. But otherwise excellent hotel. Great room.
Kiya did an amazing job at organizing a welcome birthday gift! It was perfect. She was incredibly friendly and welcoming.
I loved my stay at this property, the room was exceptional. I loved the small thoughtful items, such as the q-tips and nail filer in the bathroom. The room was clean, comfortable and spacious.
The property itself was well appointed and the location was great. The problem we had with it was the loud vehicle noises coming from the street below. It sounded like they were drag racing and it was hard to sleep.