The front desk staff was very friendly and efficient. Room was clean, oddor-free, and quiet (we were on 4th floor). Breakfast was typical for a 2.5 star hotel and nothing to complain about. Parking space was ample. Did not use the in pool but it looked nice. There are many eating places nearby. Overall we would stay here again.
3.0分
情侣出游
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The room could have been cleaner. The lights (ceiling) in the room were dim. Hard to see coffee and fridge area. Coffee water bin was filthy, crusty residue floating on top of water. I left a note that it was dirty.
5.0分
情侣出游
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The staff member who checked us in made the process fast and painless. He was also there after our concert and helped us with snacks and drinks - he was so friendly!
The property was clean, as described, and close to everything! Would recommend to a friend and stay here again.
3.0分
家庭亲子
Letting people know that the pool is either open or closed. The pool was closed cause the roof was coming undone
2.0分
其他
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Checked out early and went to the Hyatt Place a few miles away. The difference in price was worth it. I would not stay here again.
The breakfast was repetitive and mediocre. The hot food seemed to be reheated frozen food and the fruit bowl had apples that had started to rot.
I could not get my room cleaned after staying there for SIX DAYS despite going down to the front desk and asking for the room to be cleaned.
5.0分
其他
Great staff support. They arrived promptly to assist and solved issues right away.
4.0分
其他
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Staff friendly and hotel great but ....
My wife and I came to the area for a weekend (stayed 2 nights) get away to shop and relax. Staff was friendly and hotel was clean and nice. Check in was easy but also was the problem. The gentleman said that the computer was running slow but said we were all checked in, gave us room keys and explained everything to us. However on the The second night we were there someone tried to enter our room at @ 11pm and asked if some ofone was in there. Didn't knock just tried to enter. Told them someone was in here and they left without anymore issues until the morning when we were getting packed up to leave and housekeeping tried to enter. When we talked to them, they said their sheet said we already checked out. When we went to check out and talked with the lady at the front desk and explained what happened, she looked up our reservation and it said that we never checked in and was a no show. While did explain that was why someone tried to enter our room and she was polite and courteous, there was never any apologies or further explanations. While the room and all other accommodations were great, it left a bit of a bitter taste in our mouths and on edge that someone tried to come into our room while we were sleeping. How is it that they said we never checked in but our key cards worked fine and the maid service said we already checked out?
3.0分
情侣出游
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The beds were horrible, the faucet in the bathroom leaked, had to put a cloth around it so water wasn’t all over the counter. The safe was locked on arrival so I went to front desk , they said they would have someone unlock it. Next day safe still locked. Went to front desk and was told “oh ya we lost the master key and the new one hasn’t arrived” so was unable to lock up travel documents/valuables
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酒店回复: We sincerely apologize for the issues you experienced with the beds, faucet, and safe during your stay. This is not the standard we strive to provide, and we understand how frustrating it must have been. We have addressed these concerns with our maintenance and front desk teams to ensure they are resolved promptly for future guests.Thank you for bringing this to our attention.
1.0分
其他
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Horrible experience
We got there and stayed in our first room a king with a pull out. We couldn’t sleep because we was on the 3rd when we requested to be on the 4th floor. People staying on the 4th floor was running and jumping all night long. Next morning we was moved to a double queen on the fourth floor. The noise was fine but the beds were horrible. We didn’t sleep at all. Next thing was we went out for the evening and came back and all you could smell was **** outside and inside the hotel. That is not acceptable.
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酒店回复: We sincerely apologize for the disturbances and discomfort you experienced during your stay. The noise and smell you described are not acceptable, and we take your feedback seriously. We will be reviewing our procedures to better address guest requests and ensure a comfortable, safe environment for everyone.Thank you for bringing these concerns to our attention.
酒店干净卫生，值得推荐。
The front desk staff was very friendly and efficient. Room was clean, oddor-free, and quiet (we were on 4th floor). Breakfast was typical for a 2.5 star hotel and nothing to complain about. Parking space was ample. Did not use the in pool but it looked nice. There are many eating places nearby. Overall we would stay here again.
The room could have been cleaner. The lights (ceiling) in the room were dim. Hard to see coffee and fridge area. Coffee water bin was filthy, crusty residue floating on top of water. I left a note that it was dirty.
The staff member who checked us in made the process fast and painless. He was also there after our concert and helped us with snacks and drinks - he was so friendly!
The property was clean, as described, and close to everything! Would recommend to a friend and stay here again.
Letting people know that the pool is either open or closed. The pool was closed cause the roof was coming undone
Checked out early and went to the Hyatt Place a few miles away. The difference in price was worth it. I would not stay here again.
The breakfast was repetitive and mediocre. The hot food seemed to be reheated frozen food and the fruit bowl had apples that had started to rot.
I could not get my room cleaned after staying there for SIX DAYS despite going down to the front desk and asking for the room to be cleaned.
Great staff support. They arrived promptly to assist and solved issues right away.
Staff friendly and hotel great but ....
My wife and I came to the area for a weekend (stayed 2 nights) get away to shop and relax. Staff was friendly and hotel was clean and nice. Check in was easy but also was the problem. The gentleman said that the computer was running slow but said we were all checked in, gave us room keys and explained everything to us. However on the The second night we were there someone tried to enter our room at @ 11pm and asked if some ofone was in there. Didn't knock just tried to enter. Told them someone was in here and they left without anymore issues until the morning when we were getting packed up to leave and housekeeping tried to enter. When we talked to them, they said their sheet said we already checked out. When we went to check out and talked with the lady at the front desk and explained what happened, she looked up our reservation and it said that we never checked in and was a no show. While did explain that was why someone tried to enter our room and she was polite and courteous, there was never any apologies or further explanations. While the room and all other accommodations were great, it left a bit of a bitter taste in our mouths and on edge that someone tried to come into our room while we were sleeping. How is it that they said we never checked in but our key cards worked fine and the maid service said we already checked out?
The beds were horrible, the faucet in the bathroom leaked, had to put a cloth around it so water wasn’t all over the counter. The safe was locked on arrival so I went to front desk , they said they would have someone unlock it. Next day safe still locked. Went to front desk and was told “oh ya we lost the master key and the new one hasn’t arrived” so was unable to lock up travel documents/valuables
Horrible experience
We got there and stayed in our first room a king with a pull out. We couldn’t sleep because we was on the 3rd when we requested to be on the 4th floor. People staying on the 4th floor was running and jumping all night long. Next morning we was moved to a double queen on the fourth floor. The noise was fine but the beds were horrible. We didn’t sleep at all. Next thing was we went out for the evening and came back and all you could smell was **** outside and inside the hotel. That is not acceptable.