酒店回复: We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable clean place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

酒店回复: Hi Xiguozhang, We're glad your experience at Punthill Ivanhoe was positive apart from the traffic noise. We do offer ear plugs if guest need it unfortunately, we are unable to control the traffic noise, but we can try our best to allocate a quieter room upon request. We are glad that you found the facilities in the apartment convenient. We look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience. Kind RegardsPunthill Ivanhoe

酒店回复: 非常感谢您一直以来的支持和分享如此宝贵的反馈。我们很高兴听到您多年来在Punthill Ivanhoe一直拥有积极的体验。您觉得我们的团队乐于助人、热情友好，房间整洁干净，这对我们来说意义非凡。 非常感谢您的推荐，我们期待您下次访问海德堡或艾芬豪时再次光临！ 此致， Punthill Ivanhoe

酒店回复: 感谢您花时间与我们分享您在 Punthill Ivanhoe 的住宿体验。我们很高兴您觉得这是一个舒适的住处。我们为提供积极的体验和分享真正的热情好客而感到自豪。我们非常乐意在您的个人资料中注明，要求下次预订时入住更高的楼层，以远离道路噪音。我们很高兴看到我们的团队在您入住期间为您提供帮助。我们期待着将来再次欢迎您。

酒店回复: Hi Ng, Thank you for your feedback we are disappointed to here we did not meet your expectation. We are always looking at ways to improveKind regards Punthill Ivanhoe

酒店回复: We're glad your experience at Punthill Ivanhoe was over all positive. We are disappointed to here you had issues with the air conditioner. We appreciate you taking the time to share your experience.

酒店回复: 感谢您抽出宝贵时间与我们分享您在 Punthill Ivanhoe 的入住体验。我们很高兴您发现这是一个舒适的住宿地点。我们为提供积极的体验和分享真正的热情好客而感到自豪。我们非常乐意在您的个人资料中注明，要求您下次预订时选择更高的楼层，以远离道路噪音。我们很高兴这里的团队在您入住期间为您提供帮助。我们期待您的再次光临。

酒店回复: We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future.

酒店回复: We're glad your experience at Punthill Ivanhoe was positive. We pride ourselves on delivering a positive experience and sharing true hospitality. We appreciate you taking the time to share your experience.