酒店回复: Shane, it’s wonderful to hear you had a great time at SpringHill Suites by Marriott - Newark, DE. The team is thrilled the service and cleanliness made a strong impression, and that your check-in experience was so smooth. Thank you for your feedback about breakfast options; your thoughts are appreciated as we continually look to improve the guest experience. We hope to welcome you back soon.
酒店回复: Hello Elizabeth, thank you for sharing your detailed feedback. We sincerely apologize for the condition of your room and the lack of responsiveness during your stay. This does not reflect our standards, and your comments have been shared with management for immediate review. We appreciate you bringing these issues to our attention.
酒店回复: Amy, thank you for your feedback. The comments regarding the room’s condition are appreciated and will be brought to the attention of the appropriate team members. Your input helps ensure a better experience for all guests.
酒店回复: Hello Nicoletta,Thank you for sharing your feedback. While we're glad to hear you felt safe and found the property clean, we sincerely regret that your experience with the service team did not reflect the welcoming atmosphere we strive to provide. Your comments have been shared with our team for improvement, and we hope you'll consider giving us another opportunity to provide a better experience.
酒店回复: Jessica, thank you for staying with us at SpringHill Suites by Marriott - Newark, DE. The team is happy you had a wonderful visit—especially with the service provided at the front desk. We're glad the rest of your experience was enjoyable and appreciate your feedback about the pool. We hope to welcome you back soon!
酒店房间很大，晚上提供酒吧，对面有一个麦当劳（晚上11点关门），早餐相对丰富，味道也算可以
安静，出行方便，步行至E main street仅需要七八分钟。只是早餐没法和国内万豪比了
好。
干净。
床很大，也比较卫生，适合家庭出游，前台黑妹妹很亲切，笑容非常甜美。
非常感谢你们
我非常喜欢在这里的住宿体验。工作人员和清洁度远远超出了我的预期！入住体验非常棒！（非常热情周到，轻松无忧）。我们的房间非常高档（漂亮、宽敞、干净、舒适）。
虽然早餐选择丰富，但我唯一的建议是他们能提供更多肉类选择。考虑到有些客人出于宗教、健康或道德方面的考虑不吃猪肉，或许他们应该提供火鸡和猪肉香肠。
我们入住的306房间，整个入住期间都弥漫着一股猫尿的恶臭。我丈夫两次在房间里看到一只小老鼠，它在沙发底下乱窜。浴缸的塞子塞不住，无法放水。我们入住的4天里，泳池一直关闭，原因是之前没有提到维修。房间里到处都是未清洁的表面。
这家酒店不算老，条件这么差。我不知道是谁开的，但退房时我们提出这些问题，管理层没有提供任何补偿或赔偿。只是道歉而已。我不会推荐住在这里。
酒店大部分地方都很干净，但我们的房间有点脏，地板上有前一位客人留下的苏打水，没有清理干净，床上方的墙壁上也有苏打水，在我们入住前也没有清理干净。
我喜欢这里干净、安全的住宿环境。但我不喜欢前台接待的女士，无论是当面还是打电话，都显得不够友好或热情。办理入住时，没有任何人与我联系，也没有任何热情……一切都像是在做交易。我来这里是为了工作，所以不得不回电话要求整理房间。他们告诉我，如果我连续住几晚，就不能要求整理房间，而且语气很敷衍。我对此很失望。
我给他们打了四星，只是因为泳池超级小。除此之外一切都很棒，我们玩得很开心，工作人员也非常友好。尤其是前台的Elli/Ella。