The biggest disappointment during my stay was the poor cleaning standards. Despite asking twice for the floor to be swept and mopped, it was never done properly. The bathroom was also neglected — the bin was so old and rusted that it wouldn’t even open, and overall cleanliness was not maintained. The linens were old and stained, which was unacceptable. Housekeeping had a poor attitude, and it seemed management does not check their work, allowing staff to put in the minimum effort. On a positive note, the fixtures and furnishings were fine, and the reception staff were polite. However, for a three-star hotel, the lack of cleanliness and oversight is a serious issue. Until management improves housekeeping and maintenance standards, I would not recommend staying here.
糟糕的体验和不安全的房间——千万别住这家酒店！我在坎普尔的 Haven View Clark 酒店住了三天，经历了令人震惊且不安全的体验。我被安排在 102 号房间，刚进门，空调管道就突然打开，差点砸到我的头。我险些受重伤。这显然是酒店维护不善和完全缺乏安全规程的表现。我去前台反映此事，前台经理萨尔曼·汗先生非但没有承认问题，反而跟我争吵起来。他拒绝承担酒店的任何责任，还傲慢地建议我换房间。他没有道歉，没有同情心，完全没有职业素养。我想问一句：如果酒店房间发生危险事件，如果不是酒店员工，谁来负责？这种漫不经心的态度令人无法接受。员工不仅没有提供任何帮助，而且态度粗鲁，甚至带有防卫意味。我有事件的视频证据，我会尽可能地上传。我强烈建议大家避开这家酒店：完全不考虑客人安全，接待人员体验最差，没有道歉或赔偿，房间维护差，再也不会预订这家酒店了——我建议你也不要这样做。
在克拉克斯酒店的糟糕经历——不惜一切代价避免！我为订婚预订了克拉克斯酒店，但我对此感到非常后悔。管理不善，设施不达标，总体体验是一场灾难。他们承诺了很多，但什么也没兑现——一切都是谎言。面临的主要问题：1.大厅——炎热、黑暗、不舒服大厅令人窒息，因为空调没有及时打开，即使打开了，他们也把温度调得很高以节省电力。客人们在整个仪式过程中都在出汗。灯光很糟糕，使大厅昏暗、沉闷——根本不适合举行订婚仪式。2.电力——频繁停电五次，每次持续五分钟以上。虽然他们有发电机，但空调不工作，使大厅更加难以忍受。工作人员花了很长时间才打开发电机，造成不必要的中断。3.餐饮——服务差和餐具廉价食物充其量只是一般水平，但管理层试图在任何可能的地方削减成本。尽管承诺持续供应至午餐时间，但小吃只供应了一个小时。他们承诺有五名服务员，但只有两人在提供小吃——完全不足以应付这么多人 装糖果、木豆和拉斯马莱的塑料碗质量极差——廉价且脆弱 4. 停车 - 虚假承诺 我们特意预订了酒店的停车位，但他们强迫我们把车停在外面，而不允许我们使用地下室。 5. 员工 - 未经培训且贪财 工作人员缺乏基本的接待服务，不知道如何为客人服务。他们只关注赚钱，没有专业精神或礼貌。 6. 装饰 - 绝对是骗局 我们额外支付了 10,000 欧元来增强装饰，但我们得到的却是一个笑话。装饰很少，没有付出任何努力，与承诺的相差甚远。 7. DJ - 又一次被骗 舞池坏了，多处被胶带粘住。DJ 通过手机播放歌曲，搜索曲目花了很长时间。即使他放音乐，音量也调到最低，完全破坏了气氛。如果你在录制视频，你听到的谈话声比音乐声还要多！他们的借口？“其他酒店客人可能会感到不舒服。”如果真是这样，为什么要收我们DJ的费用？他们应该事先通知我们，而不是欺骗我们。8. 房间 - 肮脏且维护不善：布满灰尘的窗帘；卫生间里生锈的垃圾桶；床单和枕套上满是污渍。最终结论：这个地方简直就是个骗局，管理层根本不关心客人。如果你正在为任何特殊场合寻找场地，请远离克拉克酒店——他们会毁了你的活动，让你失望至极。无论如何都要避免！
The biggest disappointment during my stay was the poor cleaning standards. Despite asking twice for the floor to be swept and mopped, it was never done properly. The bathroom was also neglected — the bin was so old and rusted that it wouldn’t even open, and overall cleanliness was not maintained. The linens were old and stained, which was unacceptable. Housekeeping had a poor attitude, and it seemed management does not check their work, allowing staff to put in the minimum effort. On a positive note, the fixtures and furnishings were fine, and the reception staff were polite. However, for a three-star hotel, the lack of cleanliness and oversight is a serious issue. Until management improves housekeeping and maintenance standards, I would not recommend staying here.