酒店回复: Dear Renee,Thank you for sharing your feedback! We're glad to hear your room was clean, though we apologize for the confusion between the two hotels and the issues with the toilets. We're also sorry to hear about the leaks in both rooms. Please know that we take maintenance concerns seriously, and we’ll address this to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you again.
酒店回复: Thank you for providing us with this feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the future!
When we go to the hotel around 4:45-5:00 to check in. The front desk worker said the room was not ready and could not give us a time to how long it would take. We waited around 30 minutes to get the keys to our room. When leaving the hotel the next morning, when walking out of our room there was 4-5 housekeepers standing in the hallway talking very loudly and laughing loudly. We could hear it from down the hall in our room.
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酒店回复: Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for the delay you experienced during check-in and truly appreciate your insights regarding our housekeeping team. Your comments are invaluable as we continue to improve and enhance our guest experience.We’re grateful for your review and committed to ensuring that your next stay exceeds your expectations. We look forward to welcoming you back soon and providing the exceptional experience you deserve.Victor Tims, CHSDual Brand General Manager
2.0分
其他
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I’m surprised Hilton has their name on this hotel-it is awful. The pool was closed for “maintenance.” The electronic locks coming inside from the parking lot are not operational- you have to walk around the block to the main entrance, in a bad area of town to enter. Locals visit the property at night and use the outside grills and have gatherings- it’s a mess! There were no toiletries inside the shower, we asked for replacements, front desk said she was trying to have some one bring them but only one person was able to do that!
LOUD street noise ALL night! This is a horrible hotel, stay away! i never leave bad reviews!
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酒店回复: Ashley,Thank you for taking the time to share your experience. We’re very sorry to hear about the challenges you encountered — from the pool closure and security concerns to the lack of shower amenities and noise disturbances. This certainly does not reflect the standard of comfort and safety we strive to provide.Your feedback has been shared with our internal team for immediate review so that these issues can be properly addressed. We truly regret that your stay left such a poor impression and appreciate you bringing these matters to our attention. We hope you’ll consider giving us another opportunity to provide you with the positive experience you deserve.Thank you for your business and feedback. Victor Tims, CHSDual Brand General Manager
2.0分
情侣出游
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The pool was closed for maintenance unfortunately. Apparently it has been out for over 5 months. We also got charged just to sit down in the dining area which I found to be absurd. The establishment itself is very well maintained, but lacked in other areas. Will not stay here again.
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酒店回复: Dear Michael,Thank you for sharing your feedback. While we’re glad to hear you found the property well maintained, we understand how the extended pool closure and unexpected dining charge left you disappointed. Your comments give us valuable insight into how we can improve the experience, and we hope you’ll reconsider visiting us in the future so we can provide a stay that feels more enjoyable and welcoming.
2.0分
家庭亲子
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First thing at check in they were giving water out to few choice guest that were hilton honors members. I asked for a few waters and was denied it has been 98 degrees every day here and we couldn't even get a water which is pretty sad! Also our room is just so basic 2 lights dont work and the toilet is the loudest one ive ever heard.
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酒店回复: Dear Jonathan,Thank you for sharing your experience. It’s disappointing to hear that something as simple as a request for water wasn’t handled with more care, especially given the heat, and the issues in your room certainly should have been addressed promptly. Your feedback helps highlight where service can be more thoughtful and consistent, and it's being taken seriously by our team. We hope to welcome you back for a much more accommodating stay.
不错房间干净床垫软硬合适，早餐可以diy做华夫饼
大厅干净整洁，也有游泳池
住过的最好的一家！我在哥伦比亚其他地方不会选择入住，相信我，我都住过。
我们当时要去南卡罗来纳州参加我儿子的毕业典礼。
我带着一个12岁的孩子和75岁和78岁的父母开了10个小时的车，停车后去办理入住手续。我用美国运通卡全额付款，并且拿到了付款收据。
房东又一次从我的信用卡上扣了房费。我给她看了两间房4400美元的付款收据。房管说收据不够，我得打电话给*******把钱算清楚，她才能给我们办理入住。经过一个半小时的折腾和无数次的哭闹，我最终放弃了，说我会和美国运通卡商量，这样就不用被重复扣款了。美国运通卡很棒，他们是唯一愿意帮助我的。我留了一段视频，前台的三个人冲我吼叫，让我走开，然后打电话给*******。他们说他们和*******没有任何关系。
办理入住后，由于入住延迟，我错过了儿子的毕业晚宴。我去洗了个澡，结果发现水压很低。把水龙头开到最大水温就可以有水压了。总之，我想你明白我的意思了。酒店很脏。服务
糟糕透了。对希尔顿酒店真是失望透顶。
不错，需要一些维护
房间很干净，酒店有点混乱，因为一家酒店里有两家酒店？希尔顿和 Home 2。
我母亲的房间马桶漏水，我的马桶一直在滴水。
很满意！！！房间很好，员工很友好！我唯一遇到的问题是房间里的温度控制器。我和妻子无法将温度调节到合适的程度。除此之外，这是一家很棒的酒店
我们的房间很脏。淋浴间和地板上都有头发。我们要求换房间。结果更糟。床单都没洗。整理好的床上还有头发和食物碎屑。
Not satisfied
When we go to the hotel around 4:45-5:00 to check in. The front desk worker said the room was not ready and could not give us a time to how long it would take. We waited around 30 minutes to get the keys to our room. When leaving the hotel the next morning, when walking out of our room there was 4-5 housekeepers standing in the hallway talking very loudly and laughing loudly. We could hear it from down the hall in our room.
I’m surprised Hilton has their name on this hotel-it is awful. The pool was closed for “maintenance.” The electronic locks coming inside from the parking lot are not operational- you have to walk around the block to the main entrance, in a bad area of town to enter. Locals visit the property at night and use the outside grills and have gatherings- it’s a mess! There were no toiletries inside the shower, we asked for replacements, front desk said she was trying to have some one bring them but only one person was able to do that!
LOUD street noise ALL night! This is a horrible hotel, stay away! i never leave bad reviews!
The pool was closed for maintenance unfortunately. Apparently it has been out for over 5 months. We also got charged just to sit down in the dining area which I found to be absurd. The establishment itself is very well maintained, but lacked in other areas. Will not stay here again.
First thing at check in they were giving water out to few choice guest that were hilton honors members. I asked for a few waters and was denied it has been 98 degrees every day here and we couldn't even get a water which is pretty sad! Also our room is just so basic 2 lights dont work and the toilet is the loudest one ive ever heard.