酒店回复: Thank you for your honest feedback. We're very sorry to hear about the issues you experienced during your stay especially regarding cleanliness and the lack of supplies. This is not the standard we aim to provide, and we truly appreciate you bringing it to our attention. We're addressing these concerns with our team to ensure they don’t happen again. We're glad you liked the interior of the property, and we'll be working on improving the exterior as well. We hope to have the opportunity to offer you a much better experience in the future.
酒店回复: Thank you for taking the time to leave us a review. We're glad to hear you found our location convenient and appreciated the value for your one-night stay. We understand that noise from other guests can be disruptive, and we appreciate you bringing it to our attention — your feedback helps us look for ways to improve the guest experience.We hope to have the opportunity to welcome you back on your next trip to the Big Bear or Lake Arrowhead area!
5.0分
情侣出游
原文
翻译提供方：Google
很喜欢这里干净整洁，床超级舒服，尤其是在我们徒步之后！它位于大熊湖和箭头湖之间，非常方便！
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酒店回复: Thank you so much for the 10-star review! We're thrilled to hear you enjoyed the cleanliness and found the bed super comfortable especially after all that hiking! It’s great to know our location between Big Bear and Lake Arrowhead added convenience to your trip. We’d love to welcome you back anytime for another relaxing getaway!
5.0分
情侣出游
原文
翻译提供方：Google
房间非常干净，看起来好像最近刚刚装修过，总体来说是一个很棒的住宿地点。
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酒店回复: Thank you so much for your wonderful 10-star review! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and recent renovations of our rooms. It means a lot to know that you found it to be a wonderful place to stay. We hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
我喜欢这里靠近大熊湖和箭头湖
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酒店回复: Dear Ricardo Bautista,¡Muchísimas gracias por su calificación de 10 estrellas en *******!Nos alegra saber que disfrutó de nuestra ubicación cercana a Big Bear y Lake Arrowhead. Es un placer saber que tuvo una buena experiencia con nosotros, y esperamos tener el gusto de recibirlo/a nuevamente muy pronto.
2.0分
家庭亲子
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At first look , it seemed very clean but then we found a clump of hair on the shower floor . There were used contact lenses left by the window. There was a folded towel by the sink with lipstick stains on it. When it was time for bed , we noticed the sheets had what seemed to be burn holes on them . The place overall was quiet but housekeeping was not the best.
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酒店回复: Thank you for taking the time to share your experience. We are very sorry to hear about the cleanliness concerns you encountered during your stay. Finding hair in the shower, used contact lenses, a stained towel, and damaged linens is unacceptable and far from the standards we strive to maintain.Please know that we have addressed these issues with our housekeeping team to ensure they are corrected immediately. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve.We are glad to hear that you found the property quiet, and we hope you will consider giving us another opportunity to provide you with a much better stay.
5.0分
家庭亲子
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I left my watch in my room. I didn't know until they called me. Thank you very much. I am ready to mail it to me. It is a very recommended hotel. The biggest highlight is quiet and clean. I will come to stay for a few days next time and enjoy a quiet life.
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酒店回复: We are delighted that our team was able to assist you promptly with your watch and arrange for it to be mailed back to you. It’s wonderful to hear that you enjoyed the quiet and cleanliness of our hotel, as providing a comfortable and peaceful environment is very important to us. We truly appreciate your kind recommendation and look forward to welcoming you back for another relaxing stay in the future. Safe travels, and thank you again for your support!
4.0分
情侣出游
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One of the pillows on our bed had major stains, very visible through the white pillowcase. So gross! Walls are very thin, heard guests talking and being intimate with each other. The heater/AC unit is super loud, kept waking me up at night. It’s not a bad place to stay for a night, but they need to do a better job with their bedding cleanliness- the rest of the room was clean. Room looks updated too.
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酒店回复: Thank you for taking the time to share your detailed feedback and for rating your stay with us. We sincerely apologize for the issues you experienced, particularly with the pillow and the noise. Cleanliness is a top priority for us, and we’re truly sorry this was not reflected during your visit. We’ve addressed your comments with our housekeeping and maintenance teams to ensure this doesn’t happen again.We’re glad to hear you found the room updated and generally clean, and we appreciate your understanding. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more comfortable and seamless stay in the future.
4.0分
其他
Clean room, quick service, and close to a diner. I was just looking for a place to rest before driving back home and have no regrets.
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酒店回复: Thank you for your 8/10 rating and for sharing your experience with us. We’re delighted to hear that you enjoyed our clean rooms, quick service, and convenient location near the diner. It’s great to know we could provide exactly what you needed for a comfortable rest before your drive home.We appreciate your stay and hope to welcome you again whenever you’re in the area.
从外观上看，这家酒店和该地区许多其他小旅馆没什么两样。走进房间，映入眼帘的是山间厨房，点缀着熊、深色木材、鹿头等等。但这家酒店与众不同，房间非常漂亮。显然最近刚翻新过。房间宽敞、清新、通透。大电视音质很棒。冰箱、冰柜、微波炉一应俱全。这真是一个非常棒的房间。
房间里有蚂蚁。需要毛巾，洗发水用完了。有人把毛巾扔到地上，还把毛巾给了我。房子内部还好。外面维护得不太好。
住宿体验良好
一晚住宿价格合理，可以听到楼上邻居走路和搬东西的声音。距离大熊湖 35 分钟，距离箭头湖 20 分钟。
很喜欢这里干净整洁，床超级舒服，尤其是在我们徒步之后！它位于大熊湖和箭头湖之间，非常方便！
房间非常干净，看起来好像最近刚刚装修过，总体来说是一个很棒的住宿地点。
我喜欢这里靠近大熊湖和箭头湖
At first look , it seemed very clean but then we found a clump of hair on the shower floor . There were used contact lenses left by the window. There was a folded towel by the sink with lipstick stains on it. When it was time for bed , we noticed the sheets had what seemed to be burn holes on them . The place overall was quiet but housekeeping was not the best.
I left my watch in my room. I didn't know until they called me. Thank you very much. I am ready to mail it to me. It is a very recommended hotel. The biggest highlight is quiet and clean. I will come to stay for a few days next time and enjoy a quiet life.
One of the pillows on our bed had major stains, very visible through the white pillowcase. So gross! Walls are very thin, heard guests talking and being intimate with each other. The heater/AC unit is super loud, kept waking me up at night. It’s not a bad place to stay for a night, but they need to do a better job with their bedding cleanliness- the rest of the room was clean. Room looks updated too.
Clean room, quick service, and close to a diner. I was just looking for a place to rest before driving back home and have no regrets.