Room was nice, roomy and clean. Only problem was there was not a refrigerator or microwave in the room.
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酒店回复: Thank you for your 8-star review! We’re glad to hear you enjoyed your clean and spacious room. We also appreciate your feedback regarding the lack of a refrigerator and microwave and will take it into consideration as we continue to improve our guest experience. All of our rooms do come with a refrigerator so we'll check the room you were in. We hope to welcome you back soon!
4.0分
朋友出游
The sunset n sunrise from the higher levels is breath taking. Dont like rhe surcharge that they do t tell you is needed and part is not returned.
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酒店回复: Thank you for sharing your feedback and for your 8-star rating! We’re thrilled to hear you enjoyed the breathtaking sunrise and sunset views from our higher levels. We also appreciate your comments regarding the additional charges. If you would like a review of your guest folio, please reach out to our Front Desk Team and they can walk you through everything. We hope to welcome you back soon for another memorable stay!
5.0分
情侣出游
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The spa my wife said was great and they were professional, the restaurant were great and the food was great, and the staff was nice and helped out whenever we had questions.
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酒店回复: Thank you for your wonderful review! We’re so glad to hear your wife enjoyed the spa experience, and that you both had such positive dining experiences during your stay. It’s also great to know our team made you feel welcomed and supported throughout your visit. We truly appreciate your kind words and look forward to welcoming you back for another relaxing and enjoyable stay!
2.0分
其他
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We actually thought the room was ok. However don’t expect anything other than 2 bottles of water. Anything else you need to bring or buy. The prices at all the shops and restaurants are outrageous. We actually left after paying $32 for 2 small drinks served in plastic cups. The hotel is definitely not worth the money.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that your room met your expectations, but we’re very sorry that our dining and retail options did not meet your needs. We understand your concerns regarding pricing and the limited in-room amenities, and we truly appreciate you bringing this to our attention. Your feedback helps us look for ways to improve the overall guest experience, and we hope you might consider giving us another chance in the future.
3.0分
其他
Room not cleaned unless you request at time of check in. Of course they don't tell you that. Entrance to hotel has junk on ground.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues you encountered with your room cleaning and the hotel entrance. We appreciate you bringing these concerns to our attention, as they help us identify areas for improvement. We hope to have the opportunity to provide you with a much smoother and more enjoyable experience on a future visit.
3.0分
情侣出游
The room was big, the sheets were clean and they picked up each day. However, the room and hotel were run down.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found your room spacious and appreciated the daily housekeeping. We also appreciate your comments regarding the condition of the property and will share them with our team as we continue to improve our guest experience.
5.0分
其他
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Stayed 2 nights, the second night got woken up at 2 am by a blaring alarm in the room that the were checking out a situation and would advise us later. Never updated, could no 4
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed your stay overall, and we sincerely apologize for the disturbance caused by the alarm and the lack of follow-up. Your comments have been shared with our team to ensure we improve communication and prevent this from happening in the future.
5.0分
情侣出游
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Very large facility. Modern clean guestrooms. The main restaurant was a nice surprise. Expensive but well worth the cost for quality dishes. overall we loved the place despite it getting crowded in the ****** area. Not cheap but highly recommended.
4.0分
其他
24/7 bistro not open 24 hours. Show at Bethel Woods lets out late. Would be nice for a later closing.
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酒店回复: Thank you for sharing your feedback! We’re glad you enjoyed your stay and appreciate your comments regarding the 24/7 Bistro. We understand how a later closing time would be more convenient for guests attending late shows at Bethel Woods, and we’ll share your suggestion with our team for consideration. We look forward to welcoming you back for another visit!
4.0分
情侣出游
Stayed 2 nights...no room clean up (fresh towels, etc.) after the first night. Hallways needed vacuuming. Limited dining options.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed your stay overall, but we sincerely apologize for the issues you experienced with housekeeping and limited dining options. Your comments have been shared with our team so we can improve the experience for future guests. We appreciate your input and hope to welcome you back for a better experience next time.
Room was nice, roomy and clean. Only problem was there was not a refrigerator or microwave in the room.
The sunset n sunrise from the higher levels is breath taking. Dont like rhe surcharge that they do t tell you is needed and part is not returned.
The spa my wife said was great and they were professional, the restaurant were great and the food was great, and the staff was nice and helped out whenever we had questions.
We actually thought the room was ok. However don’t expect anything other than 2 bottles of water. Anything else you need to bring or buy. The prices at all the shops and restaurants are outrageous. We actually left after paying $32 for 2 small drinks served in plastic cups. The hotel is definitely not worth the money.
Room not cleaned unless you request at time of check in. Of course they don't tell you that. Entrance to hotel has junk on ground.
The room was big, the sheets were clean and they picked up each day. However, the room and hotel were run down.
Stayed 2 nights, the second night got woken up at 2 am by a blaring alarm in the room that the were checking out a situation and would advise us later. Never updated, could no 4
Very large facility. Modern clean guestrooms. The main restaurant was a nice surprise. Expensive but well worth the cost for quality dishes. overall we loved the place despite it getting crowded in the ****** area. Not cheap but highly recommended.
24/7 bistro not open 24 hours. Show at Bethel Woods lets out late. Would be nice for a later closing.
Stayed 2 nights...no room clean up (fresh towels, etc.) after the first night. Hallways needed vacuuming. Limited dining options.