酒店回复: Dear Eduardo,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered, including the unpleasant odors and the condition of your room. Your feedback is crucial, and we are addressing these matters with our housekeeping team to ensure immediate improvements are made. We understand that a clean and comfortable environment is essential for a positive experience, and we regret that we fell short in this regard. Please know that we are committed to enhancing our services, and we hope you will consider giving us another chance.Sincerely,Hotel Management
2.0分
其他
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The kitchen was completely bare. Not even soap for the sink. No dishes, silverware or towels. No glasses even.
A bar of soap in the bathroom and nothing else. Flooring is damaged, lots of rust and every time you sit on the toilet the whole back lifted and when you stood back up it banged on the wall. I spent 125$ for a clean bed.
It was loud too. Twice my door was knocked on but there was no one there.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you encountered during your stay and appreciate you bringing these details to our attention. Ensuring the safety and well-being of our guests is of utmost importance to us. Please know that our Select Suites brand is dedicated to providing comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to make their stay more enjoyable. Also, a limited supply of toiletries is available at the front desk, but guests are welcome to bring their own personal care items for added comfort, especially during extended stays. We regret any miscommunication that may have occurred and value your insights as they help us identify opportunities to improve the guest experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
1.0分
其他
We felt unsafe. Cancelled our remaining trip for there. would not recommend to anyone. people loitering around the building.
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酒店回复: Dear Guest, Thank you for sharing your concerns. Guest comfort and safety are our top priority. We maintain secure access to the building with locked doors and vigilant monitoring of common areas. Additionally, we work closely with local authorities to ensure a safe environment. We are committed to providing a welcoming stay for all our guests, and we hope to provide a more secure and restful experience should you choose to stay with us again.Sincerely,Hotel Management
2.0分
其他
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Chek in was bad and slow. She was on her phone the whole time. The whole hotel smells like ****. Room was cleanish. Hotel felt dirty. Bare bones amenities. Bed was not comfortable and the pillows were thin and towards the end of the life. Do not recommend.
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酒店回复: Dear Mohammed, Thank you for sharing your feedback. We regret that your check-in experience and overall stay did not meet your expectations. Guest comfort and attentive service are very important to us, and your comments highlight areas where we need to improve. Your feedback will be shared with our team to enhance the guest experience. We hope you might consider giving us another opportunity in the future to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
3.0分
情侣出游
It's a nice property. The room floor was sticky and had only one night stand. There was not enough towels.
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酒店回复: Dear Monika, Thank you for reviewing your stay with us. We’re glad to know you found the property appealing, and we value your comments about the room setup and amenities. We understand how these details may have affected your overall comfort, and we’re grateful you brought them to our attention. Feedback like yours is important to us as we continue working toward a more enjoyable experience for all our guests. We look forward to welcoming you again soon.Sincerely,Hotel Management
1.0分
情侣出游
The TV didn't work and they didn't move us all made any effort to get us another TV so we spent the whole night without a TV didn't even give us a break
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酒店回复: Dear Victor, Thank you for bringing this matter to our attention. We regret the lack of responsiveness you encountered and understand how frustrating it must have been to face such inconvenience without resolution. This falls short of the service standards we strive to uphold, and we sincerely apologize for the lapse. Your feedback is essential in helping us reinforce accountability and improve guest satisfaction. We’re taking steps to ensure prompt attention to in-room concerns in the future. We would welcome another opportunity to provide the attentive and comfortable stay you should expect.Sincerely,Hotel Management
5.0分
其他
The room was tidy and clean, and for the housekeeper who cleaned my room before and after " Thank You" for all you do
1.0分
家庭亲子
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It was rundown, remodel was terrible, shower faucet fell off in hand, no shower for 2 days, bath light fixture fell down, smoke alarm fell off of wall, toilet ran all night, hall and room smelled.
The lobby was remodeled.
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酒店回复: Dear Nancy, Thank you for your feedback. We regret that the experience did not meet expectations and apologize for the inconvenience you faced throughout your stay. Your comments about the condition of the room and fixtures have been noted and will be shared with our maintenance and management teams. While we’re glad the lobby offered a more updated impression, we know that alone doesn’t make up for the discomfort you endured. We appreciate you taking the time to share your experience and hope for the opportunity to offer a much-improved stay in the future.Sincerely,Hotel Management
1.0分
其他
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Dirty rooms, never once did I get a cleaning service my whole stay. Yelling and arguing in the hallways in the middle of the night. No security or security guards anywhere
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酒店回复: Dear Lawrence, Thank you for reviewing your stay with us. We are sorry your visit did not reflect the comfort and peace you expected. We understand how unsettling disruptions and a lack of upkeep can be, and we are currently reviewing these matters to ensure a better experience for our future guests. Please note that housekeeping is provided biweekly. Additional services are also available upon request for a small fee. Your concerns about the environment and oversight during late hours are being shared with the appropriate teams. We value your feedback and are committed to improving guest satisfaction.Sincerely,Hotel Management
5.0分
其他
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Pleasant stay, quiet and comfy. The -only- thing I will state that would be considered an issue is that the refrigerator was not operating correctly. Temps were set at high before our occupancy but the inside of the fridge was warm which did not bother us personally, however I imagine to most people it would raise flags. Besides that, my stay was very comfortable, and overall I would recommend this to friends and others.
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酒店回复: Dear Lenny,Thank you for reviewing your stay at Extended Stay America. We’re so glad to know your visit was quiet and comfortable. It truly means a lot to hear that you had a peaceful experience. We appreciate you bringing the issue with the refrigerator to our attention. Your feedback helps us improve and ensure everything is in proper working order for future guests. We’re grateful for your recommendation and would be happy to welcome you or your friends back anytime.Sincerely,Hotel Management
清洁不良
清洁这个地方是一场灾难。酒店走廊似乎缺乏空气，有一种我什至无法形容的气味，无论是霉菌还是污垢。
打扫房间时，地板看起来“泥泞不堪”，脚甚至打滑。床单和枕头闻起来像香烟。
我对细节一点也不挑剔，我住过比这家简单得多的酒店，但它们干净得多。
甚至很难相信我读到的评论，人们准确地报道了我所报道的内容。但我证明这一切都是真的。
The kitchen was completely bare. Not even soap for the sink. No dishes, silverware or towels. No glasses even.
A bar of soap in the bathroom and nothing else. Flooring is damaged, lots of rust and every time you sit on the toilet the whole back lifted and when you stood back up it banged on the wall. I spent 125$ for a clean bed.
It was loud too. Twice my door was knocked on but there was no one there.
We felt unsafe. Cancelled our remaining trip for there. would not recommend to anyone. people loitering around the building.
Chek in was bad and slow. She was on her phone the whole time. The whole hotel smells like ****. Room was cleanish. Hotel felt dirty. Bare bones amenities. Bed was not comfortable and the pillows were thin and towards the end of the life. Do not recommend.
It's a nice property. The room floor was sticky and had only one night stand. There was not enough towels.
The TV didn't work and they didn't move us all made any effort to get us another TV so we spent the whole night without a TV didn't even give us a break
The room was tidy and clean, and for the housekeeper who cleaned my room before and after " Thank You" for all you do
It was rundown, remodel was terrible, shower faucet fell off in hand, no shower for 2 days, bath light fixture fell down, smoke alarm fell off of wall, toilet ran all night, hall and room smelled.
The lobby was remodeled.
Dirty rooms, never once did I get a cleaning service my whole stay. Yelling and arguing in the hallways in the middle of the night. No security or security guards anywhere
Pleasant stay, quiet and comfy. The -only- thing I will state that would be considered an issue is that the refrigerator was not operating correctly. Temps were set at high before our occupancy but the inside of the fridge was warm which did not bother us personally, however I imagine to most people it would raise flags. Besides that, my stay was very comfortable, and overall I would recommend this to friends and others.