Room was clean and bed was comfortable. The shower rod was hanging on by a thread and the jets in the “jetted tub” didn’t work. Still a nice room overall!
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酒店回复: Hi Nate, Thanks so much for staying with us and for the feeback! I'm so sorry that you had some issues with your room. Thanks for letting us know, we will get those items taken care of right away!
5.0分
商务出差
This is a very nice location. It was easy to find. Short drive to most places we wanted to go. The only thinking to keep in mind is that there is NO elevator.
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酒店回复: Thank you for your review! We are glad that you enjoyed your stay with us - and we look forward to seeing you again next time your travels bring you to Detroit Lakes!
3.0分
情侣出游
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The property around this hotel looked nice and well maintained but once inside room 128 we noticed dirty carpet in front of our room. The carpet inside felt slightly damp as if it had been shampoo'd but not completely dried or just very cold as we were on ground floor and maybe it was on cement with no padding. The hotel rooms were dated. The bathroom electric heater was rusted completely across the front.
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酒店回复: Please accept our apologies for the dissatisfaction you experienced during your stay with us. This is not characteristic of our hotel, and we will look into the concerns you've voiced. We do hope that you will give us another chance in the future to prove how awesome we truly are!
3.0分
家庭亲子
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The toilet was very low and the seat wasn't tight, there was dust and a single hair in the coffeepot, no fan in the bathroom, have stayed there several times and it was always good. The employees were friendly and kind; breakfast was good and area clean!!!!
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酒店回复: Hi Judy,Thank you for staying with us and for the review. I'm so sorry that there was dust and a hair in your room, I hope you let the front desk know while you were here so we could have fixed the problems. Thank you for your feedback, we appreciate it a lot. Have a great week!!
4.0分
家庭亲子
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Very clean, upon check-in at three o'clock, we waited about 20 minutes for assistance. The receptionist didnt apologize for the wait. Something about timing of cleaning the rooms and late check outs. Really not my fault! Little more empathy, maybe??
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酒店回复: Thank you for taking the time to leave us a review and offering us your feedback. Please accept my apologies for the inconvenience you encountered at check-in. This is not characteristic of our hotel, and we will be sure to look into ways to prevent this from happening again. We hope you will give us another chance to serve you in the future, and allow us the chance to show you how awesome we truly are!
3.0分
情侣出游
Overall a nice place to stay during travel. Good breakfast. Comfortable beds. But needs some maintenance.
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酒店回复: Hi Susan, Thank you for staying with us and for the feedback, we appreciate it a lot. We hope to see you again soon!
3.0分
家庭亲子
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Staff were very accommodating. There was too much vehicle noise during the night on the side facing the parking lot where our suite was located. Noise from the highway close by made it harder to sleep well. The bed wasn't as comfortable as we had hoped. Too firm or older. But the hotel was clean and our suite was nice and the free breakfast was nice. The pool and hot tub were great however the sauna was closed for repair. This is a nice place to stay.
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酒店回复: Hi Tim, Thank you for staying with us and for taking the time to review our hotel. I'm so sorry that you were disturbed by the outside noise and that you didn't think that your bed was comfortable. I'm glad that you enjoyed the rest of your stay though, and we hope to see you again.Thanks!
5.0分
其他
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Very easy access to highway. Grocery close by. Exceptionally clean and well maintained. Great breakfast with hot and cold options. Staff was very friendly and kind. Highly recommend and at a great price!!!
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酒店回复: Hi MJ, Thanks so much for staying with us and for the terrific review!! We appreciate all of your great comments, and we hope to see you again soon!!
1.0分
情侣出游
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We got there at 3:00 check-in and were informed that they were short on cleaners and it would be a couple hours before our room was ready. we had a wedding to be at 3:30. we canceled and got a room at another nearby hotel which we were checked in immediately and made it to the wedding in time.
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酒店回复: Hi Wayne, I apologize that you were not able to check in right at 3pm so you could make it to the 3:30 wedding. Weekends can be kind of chaotic, which is why we always recommend that people stay the night before also, if they have an event that they need to get ready for early the next day. We are sad that you had to leave us, but I'm so glad that you were able to be accommodated quickly somewhere else, and hopefully you had a good time at the wedding.
1.0分
家庭亲子
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We arrived to the hotel at 1:50 pm. The front desk clerk said that they were not allowing anyone to check in early as check in is at 3:00. Came back to the hotel at 2:50 and said that they were short staffed and wouldn’t be starting check in until 3:30-4 at the earliest which was a huge inconvenience with our schedule. Had been on the road since 6am for my son’s hockey games. Was hoping to get some rest in between games but that didn’t happen due to the later check in.
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酒店回复: Hi Amy,Thank you for staying with us and for taking the time to review our hotel. I am so sorry that you had to wait an extra half hour to check in, I'm sure that was frustrating for you and your son. We were very understaffed that day due to some employees being out sick, so it was taking longer than normal to get the rooms cleaned and ready for the incoming guests. We don't typically have that problem, so I apologize that if affected your stay with us. Again, I apologize and hope that you will give us another chance the next time you are in the area.
Room was clean and bed was comfortable. The shower rod was hanging on by a thread and the jets in the “jetted tub” didn’t work. Still a nice room overall!
This is a very nice location. It was easy to find. Short drive to most places we wanted to go. The only thinking to keep in mind is that there is NO elevator.
The property around this hotel looked nice and well maintained but once inside room 128 we noticed dirty carpet in front of our room. The carpet inside felt slightly damp as if it had been shampoo'd but not completely dried or just very cold as we were on ground floor and maybe it was on cement with no padding. The hotel rooms were dated. The bathroom electric heater was rusted completely across the front.
The toilet was very low and the seat wasn't tight, there was dust and a single hair in the coffeepot, no fan in the bathroom, have stayed there several times and it was always good. The employees were friendly and kind; breakfast was good and area clean!!!!
Very clean, upon check-in at three o'clock, we waited about 20 minutes for assistance. The receptionist didnt apologize for the wait. Something about timing of cleaning the rooms and late check outs. Really not my fault! Little more empathy, maybe??
Overall a nice place to stay during travel. Good breakfast. Comfortable beds. But needs some maintenance.
Staff were very accommodating. There was too much vehicle noise during the night on the side facing the parking lot where our suite was located. Noise from the highway close by made it harder to sleep well. The bed wasn't as comfortable as we had hoped. Too firm or older. But the hotel was clean and our suite was nice and the free breakfast was nice. The pool and hot tub were great however the sauna was closed for repair. This is a nice place to stay.
Very easy access to highway. Grocery close by. Exceptionally clean and well maintained. Great breakfast with hot and cold options. Staff was very friendly and kind. Highly recommend and at a great price!!!
We got there at 3:00 check-in and were informed that they were short on cleaners and it would be a couple hours before our room was ready. we had a wedding to be at 3:30. we canceled and got a room at another nearby hotel which we were checked in immediately and made it to the wedding in time.
We arrived to the hotel at 1:50 pm. The front desk clerk said that they were not allowing anyone to check in early as check in is at 3:00. Came back to the hotel at 2:50 and said that they were short staffed and wouldn’t be starting check in until 3:30-4 at the earliest which was a huge inconvenience with our schedule. Had been on the road since 6am for my son’s hockey games. Was hoping to get some rest in between games but that didn’t happen due to the later check in.