酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Albany Airport. Agradecemos que haya destacado los aspectos positivos de su estancia, como nuestras instalaciones bien mantenidas, el agua caliente constante, la excelente presión de la ducha y la comodidad de contar con un minirrefrigerador y un microondas. Nos alegra saber que el Dollar General cercano le resultó útil para ahorrar en comida. Sin embargo, lamentamos mucho su experiencia con nuestro personal y el servicio de limpieza. Nos aseguraremos de compartir sus comentarios con nuestro equipo.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y agradecemos su preferencia. Esperamos que nos dé la oportunidad de brindarle una mejor estancia la próxima vez que visite la zona.Atentamente,LeahGerencia de Red RoofEspecialista en RediResponse
1.0分
其他
原文
翻译提供方：Google
非塞维安
门禁板只能出口不能进入，有几只死蟋蟀，设施很脏。不安全
酒店回复: THANKS FOR STAY
2.0分
情侣出游
原文
翻译提供方：Google
我不喜欢缺乏安全感。窗户没有锁，很容易打开。
买吃的只有一个地方，而且关门很早，而且安全到达也不容易，只能往相反的方向走。
酒店回复: THANK YOU FOR STAY
3.0分
其他
原文
翻译提供方：Google
值班管理员的客户服务非常糟糕。
酒店回复: THANK YOU FOR STAY
5.0分
其他
原文
翻译提供方：Google
一切都很好
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酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Tucson. Nos complace saber que todo le pareció excelente durante su estancia.Esperamos seguir brindándole excelentes experiencias en Red Roof. Gracias nuevamente por su reseña. Será un placer que repita su experiencia con nosotros en el futuro.Atentamente,LeahGerencia de Red RoofEspecialista en RediResponse
2.0分
其他
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If the lady at the front desk would learn anything but 50 dollar depsir it might be ok but the room is just painted over poor renovations its sad how red roof help t he management and there ti lazr to keep it upyou cansleep but its nothinf worth more than a 59 room
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson. We're sorry to hear about your experience. It's disheartening to learn that the service and room condition did not meet your expectations.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
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Room very clean much better than 5 years ago.
Wouldn't let me check in 45 minutes early that was unnecessary. Just needed a key since I wouldn't be back until late.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We appreciate your comments regarding your recent stay at the Red Roof Inn Tucson. We're delighted you noticed the cleanliness of your room and found it improved from your previous stay. However, we regret that we were unable to accommodate your request for an early check-in.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
3.0分
其他
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Nothing mentioned on the app that this hotel does not have snack or drink machines. At night walking, for someone without a car, wasn’t an option. Needs better lighting. Plugs on the wall lamps don’t work.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson. We're sorry to hear about the issues you experienced during your stay. We regret the lack of clarity regarding the absence of snack and drink machines and the inconvenience this has caused. Your comments regarding the lighting and non-functional wall lamp plugs are also concerning, and we will address these maintenance issues with the rest of our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
4.0分
其他
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Room was very clean. Only problem is the motel is on a frontage road and there is no sign saying Red Roof anywhere. We arrived after dark and it was hard to see the road into the parking lot. The man that checked us in was very polite.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at the Red Roof Inn Tucson. We're delighted to hear that you found your room very clean. We apologize for the difficulty you encountered locating our motel, especially arriving after dark. We appreciate your kind words regarding our check-in staff.We hope to continue to provide you with great experiences. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for choosing Red Roof and we look forward to seeing you on your future travels. Sincerely, JonainaRed Roof ManagementRediResponse Specialist
1.0分
其他
Absolutely terrible. Threaten to call the police on me about 20 times refused to keep my reservation, and was so disrespectful
设施不错，所有设备都运转良好，热水供应充足，淋浴水压也很棒。我很喜欢房间里配备的小冰箱和微波炉。附近的Dollar General超市冷冻食品价格实惠，可以省下不少钱。然而，经理的服务实在令人失望；他对客人既不友好也不耐心。此外，我的房间没有打扫，在我退房时，当我投诉服务不到位时，他们竟然说我应该提前提出要求。
非塞维安
门禁板只能出口不能进入，有几只死蟋蟀，设施很脏。不安全
我不喜欢缺乏安全感。窗户没有锁，很容易打开。
买吃的只有一个地方，而且关门很早，而且安全到达也不容易，只能往相反的方向走。
值班管理员的客户服务非常糟糕。
一切都很好
If the lady at the front desk would learn anything but 50 dollar depsir it might be ok but the room is just painted over poor renovations its sad how red roof help t he management and there ti lazr to keep it upyou cansleep but its nothinf worth more than a 59 room
Room very clean much better than 5 years ago.
Wouldn't let me check in 45 minutes early that was unnecessary. Just needed a key since I wouldn't be back until late.
Nothing mentioned on the app that this hotel does not have snack or drink machines. At night walking, for someone without a car, wasn’t an option. Needs better lighting. Plugs on the wall lamps don’t work.
Room was very clean. Only problem is the motel is on a frontage road and there is no sign saying Red Roof anywhere. We arrived after dark and it was hard to see the road into the parking lot. The man that checked us in was very polite.
Absolutely terrible. Threaten to call the police on me about 20 times refused to keep my reservation, and was so disrespectful