酒店回复: Hi Keidra! We offer complimentary mini fridges. Please ask for one at your next visit with us. We also have Microwaves on the floors in the Vending area. Thank you for your feedback.
5.0分
其他
I enjoyed the hotel. We all did, but they had some roaches in their room and we did not like that other than that hotel that you did a great job.
酒店回复: Hi Charmaine, Thank you for your feedback.
5.0分
其他
Wecwhere here for a funeral an also a hospital visit two different relatives. We had dinner which was delicious.Then off to bed an they where very comfy.
酒店回复: Thank you for staying with us. We appreciate your business!
3.0分
其他
The hotel was too smoky for my taste. The rooms seem dated. I will probably never come back for a visit.
酒店回复: Thank you for your feedback.
5.0分
其他
Everything was almost as it should be. Staff was very courteous, helpful and easy on the eyes. Only issue with Room was no damn microwave.
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酒店回复: Thank you for your feedback. We do have microwaves in the common areas on the second and fifth floors for guests use.
5.0分
情侣出游
Front desk staff were very friendly and helpful. The room was clean and quiet. The view of the Mississippi River was delightful.
酒店回复: Thank you for your feedback.
3.0分
朋友出游
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staff was courteous. Hall smelled from too much something sprayed
Mainly the water wasn’t hot so we couldn’t shower..
Would be nice if we could have porters to help with luggage transfers. Overall ok but the 2 restaurants were not a restaurant but a glorified fast food type place
酒店回复: Thank you for your feedback
1.0分
其他
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We had a reservation, but called and cancelled when American Airlines cancelled our flight...due to weather and lack of staff...no fault of ours. The hotel charged us for a late cancellation, which is understandable. When the airline allowed us to fly on standby, we went to the hotel hoping to be able to stay in our room anyway. When we arrived , we were told there were no rooms available, and our room had been rented, which is understandable. BUT, they would not refund our $, which is NOT good customer relations. Basically, WE PAID for a room that we couldn't stay in, and another guest paid for the same room and stayed in it!! They should have offered to refund our $ in this situation...but they didn't. So, we had to go next door and "beg" the other hotel to let us stay... Riverwalk should know better and do better.....
酒店回复: Thank you for your feedback.
5.0分
其他
This is the 2nd time we have stayed at this property and love it! Michael too great care of us at checking in. Very professionally handled.
酒店回复: Thank you for your feedback.
5.0分
其他
Staff are very friendly. Property is a bit isolated from shopping, restaurants, etc, but dining options are available in the property.
房间里没有微波炉，没有冰箱，这是我除了 10 星之外唯一的问题，但对住宿很满意
I enjoyed the hotel. We all did, but they had some roaches in their room and we did not like that other than that hotel that you did a great job.
Wecwhere here for a funeral an also a hospital visit two different relatives. We had dinner which was delicious.Then off to bed an they where very comfy.
The hotel was too smoky for my taste. The rooms seem dated. I will probably never come back for a visit.
Everything was almost as it should be. Staff was very courteous, helpful and easy on the eyes. Only issue with Room was no damn microwave.
Front desk staff were very friendly and helpful. The room was clean and quiet. The view of the Mississippi River was delightful.
staff was courteous. Hall smelled from too much something sprayed
Mainly the water wasn’t hot so we couldn’t shower..
Would be nice if we could have porters to help with luggage transfers. Overall ok but the 2 restaurants were not a restaurant but a glorified fast food type place
We had a reservation, but called and cancelled when American Airlines cancelled our flight...due to weather and lack of staff...no fault of ours. The hotel charged us for a late cancellation, which is understandable. When the airline allowed us to fly on standby, we went to the hotel hoping to be able to stay in our room anyway. When we arrived , we were told there were no rooms available, and our room had been rented, which is understandable. BUT, they would not refund our $, which is NOT good customer relations. Basically, WE PAID for a room that we couldn't stay in, and another guest paid for the same room and stayed in it!! They should have offered to refund our $ in this situation...but they didn't. So, we had to go next door and "beg" the other hotel to let us stay... Riverwalk should know better and do better.....
This is the 2nd time we have stayed at this property and love it! Michael too great care of us at checking in. Very professionally handled.
Staff are very friendly. Property is a bit isolated from shopping, restaurants, etc, but dining options are available in the property.