Booked our room a week in advance. Called the day of our travel to confirm our stay, receptionist confirmed. We show up at 7:30pm, only to be told our room had been overbooked and we were without a place to stay. With no internet or cell phone service, we were given a 1-800 to call to book a refund. Had to book a last minute room elsewhere. DO NOT COME HERE UNLESS YOU OWN A TIMESHARE HERE.
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酒店回复: We’re terribly sorry to learn about your canceled reservation. While we strive to accommodate all of our guests, unfortunately, sometimes we do fall short. When we do, we try to make it right. It is our goal to resolve this matter so that it does not happen again. We sincerely apologize.
5.0分
其他
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The Deer Harbor Worldmark is probably one of the best Worldmarks we've stayed at and we've stayed at many. The staff there are friendly and accommodating. The location by the harbor can't be beat and the individual hot tubs for each unit is what makes this property great. We stayed in a studio deluxe cottage and as a family of four, felt there was enough space. We ate many meals outside on the patio and spent a lot of time in the hot tub. The bathroom is spacious and the large walk-in shower was nice. Some things to be aware of... the bar sized fridges in the kitchenettes don't have a true freezer so if you purchase anything that needs to be frozen, it has to be kept in the staff fridge in the main office. This fills up quickly so don't count on bringing too many frozen groceries if you're in a similar unit. As well, the light comes in through the transom windows so it can be quite bright quite early in the morning. There is a free laundry room with two washers and two dryers. The machines itself are fairly new and the laundry room is open 24 hours. We brought our own SUP which we left on the patio and carried down easily to the beach below the cottage. Our kids loved paddleboarding right off the beach and had a seal swim right by them. Overall, this is a new favourite Worldmark and we will be back!
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酒店回复: Thank you for your review! We are thrilled that you enjoyed your stay at our resort and had a wonderful experience. We hope to welcome you back soon!
5.0分
其他
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My boyfriend & I stayed here for a weekend and had the best time...probably because we had our own hot tub on the porch. All the cabins do and it makes this place that much better. They also are right across from the harbor and have great views and you can rent kayaks when the weather is nice. They also have a game room, with pool, chess, a nice lounge area and workout room. The front desk was very helpful as well.
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酒店回复: We're so happy to hear you enjoyed your visit! Thank you for sharing your review and we hope to welcome you back again in the future.
Booked our room a week in advance. Called the day of our travel to confirm our stay, receptionist confirmed. We show up at 7:30pm, only to be told our room had been overbooked and we were without a place to stay. With no internet or cell phone service, we were given a 1-800 to call to book a refund. Had to book a last minute room elsewhere. DO NOT COME HERE UNLESS YOU OWN A TIMESHARE HERE.
The Deer Harbor Worldmark is probably one of the best Worldmarks we've stayed at and we've stayed at many. The staff there are friendly and accommodating. The location by the harbor can't be beat and the individual hot tubs for each unit is what makes this property great. We stayed in a studio deluxe cottage and as a family of four, felt there was enough space. We ate many meals outside on the patio and spent a lot of time in the hot tub. The bathroom is spacious and the large walk-in shower was nice. Some things to be aware of... the bar sized fridges in the kitchenettes don't have a true freezer so if you purchase anything that needs to be frozen, it has to be kept in the staff fridge in the main office. This fills up quickly so don't count on bringing too many frozen groceries if you're in a similar unit. As well, the light comes in through the transom windows so it can be quite bright quite early in the morning. There is a free laundry room with two washers and two dryers. The machines itself are fairly new and the laundry room is open 24 hours. We brought our own SUP which we left on the patio and carried down easily to the beach below the cottage. Our kids loved paddleboarding right off the beach and had a seal swim right by them. Overall, this is a new favourite Worldmark and we will be back!
My boyfriend & I stayed here for a weekend and had the best time...probably because we had our own hot tub on the porch. All the cabins do and it makes this place that much better. They also are right across from the harbor and have great views and you can rent kayaks when the weather is nice. They also have a game room, with pool, chess, a nice lounge area and workout room. The front desk was very helpful as well.