酒店回复: Dear Charles,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback about your recent stay at Holiday Inn Lexington - Hamburg, as it helps us identify opportunities to enhance our guest experience.We're glad to hear your check-in process went smoothly. Thank you for your comments regarding room comfort and our dining options. We understand the importance of a peaceful environment and diverse food choices during your stay. Guest feedback is invaluable as we continuously work to improve our offerings and maintain our facilities to the high standards our guests deserve.We remain committed to providing our guests with exceptional experiences and hope to have the opportunity to regain your trust on your next visit to Lexington. Our team is dedicated to delivering the quality and comfort typically associated with the Holiday Inn brand.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
酒店回复: Dear Tony,Thank you for taking the time to share your experience at Holiday Inn Lexington - Hamburg. We truly value guest feedback as it helps us understand where we can enhance our offerings. We appreciate your comments regarding bed comfort and the availability of drinking water during your stay.Guest comfort is a priority for us, and we take your observations about our team interactions seriously. We understand your expectations weren't met on this occasion, which led to your decision to depart earlier than planned. Every piece of feedback helps us in our ongoing commitment to improving our service standards.We hope to have the opportunity to regain your trust on your next visit to Lexington. We remain committed to providing our guests with exceptional experiences that reflect our dedication to hospitality excellence.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are grateful that you found our location convenient and our staff friendly.We understand that your stay wasn't quite what you expected, and we appreciate you bringing these concerns to our attention regarding room comfort and property maintenance. Your feedback is valuable to us as we continuously work to enhance our facilities and ensure every guest enjoys a comfortable experience.We take all guest feedback seriously and remain committed to providing our guests with exceptional experiences. We hope to have the opportunity to regain your trust on your next visit and show you the quality experience we strive to deliver.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
酒店回复: Dear Shayne,Thank you for the wonderful rating and for sharing your experience at Holiday Inn Lexington - Hamburg! We're delighted you enjoyed our convenient location with easy access to nearby restaurants and shops. It's wonderful to hear you found our beds comfortable and particularly enjoyed our sushi restaurant. We truly appreciate your kind words about our friendly and professional staff.We value your feedback regarding the interior details of our hotel. We take great pride in our property's appearance and are committed to maintaining the highest standards throughout all areas of our hotel. Your comments help us focus our enhancement efforts where they matter most to our guests.We look forward to welcoming you back on your next visit to Lexington. Thank you again for choosing Holiday Inn Lexington - Hamburg for your stay and for taking the time to share your positive experience with us.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
3.0分
其他
原文
翻译提供方：Google
酒店不错，服务也不错。但是，很多顾客舒适度方面有所欠缺。比如欧陆式早餐，冰箱里的饮料。
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酒店回复: Dear Kate,Thank you for taking the time to share your experience. We appreciate your feedback about your stay with us at Holiday Inn Lexington - Hamburg.We're glad to hear you found our property satisfactory and enjoyed the service provided by our team. Thank you for your comments regarding the guest amenities. We appreciate your insights about breakfast options and in-room refreshments, as we're always looking for ways to enhance the comfort and convenience we offer our guests.We hope to welcome you back for a future stay where we can exceed your expectations. We remain committed to continuously improving our offerings based on valuable guest feedback like yours.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
4.0分
其他
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The person at the desk at night was strange, almost hostile. The lady at the desk in the morning was jovial, polite, and didn’t seem like she was plotting the demise of humanity so that was nice. Room was clean-ish, though I think Holiday Inn needs to retrain cleaning staff/give more time as the bed was crinkly and sheets were not tight at all.
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酒店回复: Dear Meadow,Thank you so much for your great review and rating! We're delighted to hear you had such a positive experience with our morning team member. Providing warm, welcoming service is something we take great pride in, and it's wonderful to know she made your check-in experience so pleasant.We appreciate your feedback about your room and our housekeeping standards. Ensuring every guest enjoys a comfortable, well-prepared space is incredibly important to us, and we take your comments seriously as we continuously work to enhance our service.Thank you for choosing Holiday Inn Lexington - Hamburg. We'd be delighted to welcome you back on your next trip to Lexington and look forward to providing you with an even better experience.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
4.0分
商务出差
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This is one of the nicer hotels in the area. It's definitely busier and sometimes hard to find parking because of the Japanese restaurant on the first level. Overall the staff was nice, rooms were clean, bed was comfortable, and I slept great. This is a nice hotel with great amenities if you're staying with family other than having to pay for breakfast per person.
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酒店回复: Dear Aaron,Thank you for the great review and rating! We're so glad you enjoyed your stay and found our rooms clean and comfortable. It's wonderful to hear you slept well and appreciated our amenities.We're delighted our team provided you with friendly service, and we're happy you recognized us as one of the nicer hotels in the area. Having Azur Restaurant & Patio on-site is certainly a popular feature for both guests and locals. We appreciate your feedback about breakfast, and we're glad the overall experience met your expectations.We'd love to welcome you and your family back to Holiday Inn Lexington - Hamburg on your next visit to the area!Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
4.0分
其他
No nite stand on both sides of a queen bed is a deal breaker. However, the hotel was very clean and convenient.
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酒店回复: Dear Conni,Thank you for your great review and rating! We're so glad you found our hotel very clean and convenient during your stay with us. Maintaining high standards of cleanliness is incredibly important to us, and it's wonderful to hear that showed throughout your experience.We really appreciate your feedback about the room setup and furnishings. Guest comments like yours are valuable as they help us understand what's most important to our visitors when creating comfortable spaces for everyone.We're grateful you chose Holiday Inn Lexington - Hamburg for your stay, and we hope the cleanliness and convenient location made for an overall positive experience.We'd be delighted to welcome you back on your next visit to Lexington and hope to provide you with an even better stay.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
还行，就是早餐吃不惯
我妻子很喜欢这个房间，觉得它非常宽敞。房间很干净，每个人都很友好。特别是在肯塔基马公园举办Breyerfest活动期间能订到这家酒店，我们真的很庆幸！
入住还好，但之后就开始走下坡路了。酒店明显有些老旧，需要翻新。房间里非常吵，能听到隔壁房间、走廊里的人声，以及非常大的交通噪音。预订时说酒店内有餐厅，但显然已经关门了。除了在酒店餐厅所在地新开的一家寿司店外，没有其他食物。没有早餐，也没有食物——除非你喜欢日本料理。餐厅的服务很慢，食物，总之，很难吃。与酒店没有联系，正如前台服务员在我们入住时提醒的那样。好吧，但还是很糟糕。房间里的恒温器太旧了，你看不清温度，空调开着的时候，听起来像卡车开动了。至少，那时外面的交通噪音稍微小了一些，但空调噪音很大。住宿地点糟糕透了。我建议你还是去别的地方住。非常令人失望的是，假日酒店甚至无法满足人们入住假日酒店时的平均期望。
不推荐
床和枕头非常不舒服。两天都不得不离开房间去买饮用水。工作人员一点也不友好。住宿体验太糟糕了，我提前一天退房，而且没有退款
地理位置便利，员工热情友好。房间基本还行，但是床垫中间有坑洼。浴缸/淋浴间的填缝处可能有霉菌。外面停车场的玻璃碎了。
位置很好。步行即可到达餐厅和商店。床也不错。酒店内部细节需要注意，例如家具有缺口。酒店寿司餐厅很棒，员工友好又专业。
酒店不错，服务也不错。但是，很多顾客舒适度方面有所欠缺。比如欧陆式早餐，冰箱里的饮料。
The person at the desk at night was strange, almost hostile. The lady at the desk in the morning was jovial, polite, and didn’t seem like she was plotting the demise of humanity so that was nice. Room was clean-ish, though I think Holiday Inn needs to retrain cleaning staff/give more time as the bed was crinkly and sheets were not tight at all.
This is one of the nicer hotels in the area. It's definitely busier and sometimes hard to find parking because of the Japanese restaurant on the first level. Overall the staff was nice, rooms were clean, bed was comfortable, and I slept great. This is a nice hotel with great amenities if you're staying with family other than having to pay for breakfast per person.
No nite stand on both sides of a queen bed is a deal breaker. However, the hotel was very clean and convenient.