酒店回复: Dear Guest, We sincerely apologize for the delay at check-in and any inconvenience you faced with the cleanliness of your room. It’s disappointing to hear that the information about our servicing hours was not accurate and that the promised compensation was not provided as expected. Thank you for bringing this to our attention. We will share your comments with our team to improve our service going forward. We appreciate your patience and hope to have the opportunity to provide you with a smoother and more comfortable stay in the future.Sincerely,Hotel Management
酒店回复: Dear Christian,Thank you for your feedback. We deeply apologize for the discrepancies you encountered regarding the room description and the lack of amenities. We understand how important it is for guests to receive exactly what is expected, and we regret the inconvenience caused by the missing items and the noise from neighboring rooms. Please be assured that we are reviewing your comments to improve our services and guest experience. We appreciate your patience and hope to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
床和床架都不干净，电视有卫星电视，但坏了。房间里有股难闻的气味，椅子也破了。
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酒店回复: Dear Joy, Thank you for sharing your feedback with us. Guest comfort is very important, and your comments highlight areas that need improvement. We will be sharing this with our team so that more attention is given to cleanliness and maintenance of the suites. We value your perspective and hope you might consider giving us another opportunity to provide a stay that feels more comfortable and welcoming.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the room condition, amenities, and breakfast have been noted, and we are addressing these concerns with our team. We strive to offer a high standard of comfort and service, and we regret that your experience fell short. We are pleased to hear that the bed met your expectations. We appreciate your insights and will work diligently to make the necessary improvements. We hope to serve you better in the future. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
墙壁、天花板上的灯罩上都有很多污渍。房间需要升级。闻起来有烟味。
5.0分
其他
原文
翻译提供方：Google
我需要休息并保持冷静。我在这里得到它。 我喜欢这个地方
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酒店回复: Dear Guest, Thank you for staying at Extended Stay America; it was a pleasure to have you! We’re delighted that you were able to relax and enjoy your time with us. It’s gratifying to know that our property provided the peaceful environment you sought. We appreciate your kind words and look forward to welcoming you back for another restful stay in the future.Sincerely,Hotel Management
3.0分
其他
room chair had damage as well as wall behind chair
framed picture had damage
tab was not clean.. had hair in it
halls smelled awful
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are very sorry to hear about the condition of your room and the cleanliness concerns you experienced. This is not the level of quality or comfort we strive to provide. Your comments will be shared with our housekeeping and maintenance teams to address these issues promptly. We hope to have another opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
1.0分
商务出差
The rooms were some what clean, but had old furniture, all the chair in the room were torn and dirty. looks like an animal used them for a chew toy.
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酒店回复: Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
1.0分
商务出差
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Had to take my trash out to the dumpster in the parking lot. They do not clean rooms. Don’t keep track of packages being delivered so one of mine was lost for 2 days. Staff are not friendly at all. Cable only works half the time
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酒店回复: Dear Nancy, We are sorry you encountered issues with our housekeeping during your stay. It is very unusual for our front desk team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize that this was not the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,Hotel Management
3.0分
商务出差
the room was good but the floors were dirty as it can get. Both inside the room and outside in the common areas.
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酒店回复: Dear Rohit, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we are glad that you enjoyed your suite and had a satisfactory time. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
失望
经过长时间的旅行后，那位女士不在她的办公桌前，几分钟后，在我们之后还有另外 2 名顾客，我们不得不打电话让她出现在柜台......是的，有一个标志说要打电话，但仍然如此。 当被问及该店的关门时间时，得到的信息并不准确。然后我们把行李箱卸到房间里。 厕所真的很脏。 拍了张照片给那位女士看，我们就换了房间。 我们很累。 这位女士很抱歉，并想承诺稍后给我们补偿（信用），但我们没有做到。
房间描述很差，我们租了一间带厨房和沙发床的单间公寓，但当我们到达房间时，发现没有沙发，只有两张床，没有吹风机，墙壁没有隔音，我们可以听到隔壁房间的一切声音，淋浴几乎没有水压。厨房没有任何便利设施，甚至没有咖啡机。
床和床架都不干净，电视有卫星电视，但坏了。房间里有股难闻的气味，椅子也破了。
房间需要维修，几乎没有热水，电视无法使用，早餐只有几个松饼，没有果汁。至少有一张舒适的床。员工很普通，不值得支付价格
墙壁、天花板上的灯罩上都有很多污渍。房间需要升级。闻起来有烟味。
我需要休息并保持冷静。我在这里得到它。 我喜欢这个地方
room chair had damage as well as wall behind chair
framed picture had damage
tab was not clean.. had hair in it
halls smelled awful
The rooms were some what clean, but had old furniture, all the chair in the room were torn and dirty. looks like an animal used them for a chew toy.
Had to take my trash out to the dumpster in the parking lot. They do not clean rooms. Don’t keep track of packages being delivered so one of mine was lost for 2 days. Staff are not friendly at all. Cable only works half the time
the room was good but the floors were dirty as it can get. Both inside the room and outside in the common areas.