酒店回复: Dear Zhaokai, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management

酒店回复: ​​Dear Dennis, We sincerely apologize for the disappointment you faced with the internet connectivity, pool availability, and elevator lighting. We understand how frustrating it must have been to encounter multiple issues shortly after arrival, and we regret that your stay was cut short. The concerns you raised have been shared with our maintenance and management teams for immediate review and action. We are committed to ensuring our advertised amenities meet expectations and apologize for falling short. We appreciate your feedback and hope to provide a far better experience on your next visit.Sincerely,Hotel Management

酒店回复: Dear Kelli, Thank you for staying with us and for taking the time to share your experience. We’re glad to hear that our staff provided friendly service during your visit. However, we sincerely apologize for the issues in your room and the difficulties with the elevator's lights and buttons. Our housekeeping and maintenance teams have been notified, and we’re taking steps to address this to ensure a better experience for future guests. A fresh, clean environment and fully functioning amenities are essential to guest comfort, and we regret that we fell short in these areas. Your feedback is incredibly valuable, and we appreciate your patience. Please consider giving us another chance to demonstrate the outstanding service we typically provide.Sincerely,Hotel Management

酒店回复: Dear Sandy, We’re delighted to hear that you had a good experience during your stay! At Extended Stay America, we strive to make every visit comfortable and welcoming, so it’s wonderful to know that your time with us met your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable and relaxing stay in the future.Sincerely,Hotel Management

酒店回复: Dear Ryan, We sincerely apologize for the cleanliness issues you encountered, including the dirty floors, unpleasant odors, and hair left in the shower. This is not reflective of the standards we strive to maintain, and we regret the inconvenience it caused. Your comments have been shared with our housekeeping and management teams to prevent similar experiences in the future. We truly value your input, as it helps us improve our services and guest experience. We hope to have the opportunity to provide a cleaner and more comfortable stay next time.Sincerely,Hotel Management

酒店回复: Dear Omar, We’re sorry to hear about your experience. What you described about the condition of the hotel is unacceptable and far below the standards we strive to maintain. We understand how frustrating it must have been, especially when your plans included attending a wedding. Your feedback has been escalated to our housekeeping and maintenance teams for immediate review and corrective action. We deeply regret the discomfort and inconvenience you faced and appreciate you bringing these issues to our attention. We’re committed to making improvements and hope to earn back your trust in the future.Sincerely, Hotel Management