酒店回复: Dear Zhaokai, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the multiple inconveniences you faced during your stay, from the noise disturbance to the cleanliness issues and delay in assistance. This is certainly not the experience we want our guests to have. Your feedback has been shared with our front desk and housekeeping teams to prevent future occurrences. We truly regret the discomfort caused and appreciate your patience and understanding. We hope you’ll give us another opportunity to provide a much-improved stay. Sincerely,Hotel Management
酒店回复: Dear Dennis, We sincerely apologize for the disappointment you faced with the internet connectivity, pool availability, and elevator lighting. We understand how frustrating it must have been to encounter multiple issues shortly after arrival, and we regret that your stay was cut short. The concerns you raised have been shared with our maintenance and management teams for immediate review and action. We are committed to ensuring our advertised amenities meet expectations and apologize for falling short. We appreciate your feedback and hope to provide a far better experience on your next visit.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
床单上满是污渍，无法进入附近的游泳池。走廊里有异味，房间里有股霉味。
3.0分
家庭亲子
原文
翻译提供方：Google
我们的房间烟味很重。工作人员很友好。电梯灯和按钮无法正常工作。
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酒店回复: Dear Kelli, Thank you for staying with us and for taking the time to share your experience. We’re glad to hear that our staff provided friendly service during your visit. However, we sincerely apologize for the issues in your room and the difficulties with the elevator's lights and buttons. Our housekeeping and maintenance teams have been notified, and we’re taking steps to address this to ensure a better experience for future guests. A fresh, clean environment and fully functioning amenities are essential to guest comfort, and we regret that we fell short in these areas. Your feedback is incredibly valuable, and we appreciate your patience. Please consider giving us another chance to demonstrate the outstanding service we typically provide.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
是的，服务非常好。
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酒店回复: Dear Guest, Thank you for sharing your kind words and noting the excellent service you received during your stay. We are delighted to hear that our team delivered the attentive and friendly hospitality we strive for each day, ensuring your visit was comfortable and enjoyable from start to finish. Your appreciation motivates our staff to continue providing a warm, welcoming environment for every guest, and we are truly grateful for your feedback. We look forward to welcoming you back to Extended Stay America soon and offering the same high level of service on your next stay.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Dear Sandy, We’re delighted to hear that you had a good experience during your stay! At Extended Stay America, we strive to make every visit comfortable and welcoming, so it’s wonderful to know that your time with us met your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable and relaxing stay in the future.Sincerely,Hotel Management
比较干净，价格也适中，唯一缺点就是房间里那个沙发太破了，属于垃圾，早应该扔掉了。
一个令人无法睡觉的酒店，很臭，特别是通道，从来不看见打扫，只好提前离开，噩梦一样，臭的睡不好，唯一好的沃尔玛在旁边，不需要开车，但是酒店卫生太差了，不像是这个品牌的连锁店，跟其他点距离太大了。
太棒了
房间设备齐全
我被换了三次房间。第一次，楼上房间的电视坏了，孩子们半夜还在房间里跑来跑去。我去前台投诉，但他们什么也没做。我去了430房间，请求他们帮我换房间。我当时想睡觉，孩子们却在房间里跑来跑去，但他们还是无动于衷。我又回到前台，请求他们帮我换房间，但他们说没有空房了。然后我要求见经理，前台接待员才给我安排了另一个房间。新房间的厕所脏得要命，上面甚至还有用过的厕纸。这是我住过的最糟糕的酒店。
我们不得不离开，因为广告宣传的高速网络根本停不下来，而且漂亮的泳池也消失了。电梯里没有合适的照明，门也像自己一样不听使唤。我们待了不到一个小时就离开了。
床单上满是污渍，无法进入附近的游泳池。走廊里有异味，房间里有股霉味。
我们的房间烟味很重。工作人员很友好。电梯灯和按钮无法正常工作。
是的，服务非常好。
出色地