On the 4th Mar 2025, due to the unexpected heavy snowfall, our car which was not equipped with snow tyres, was stalled outside this hotel and we were stranded in the cold snow whilst getting help from and waiting for the tow truck for almost 3 hours. Mr Osada San whom we understand to be the son of the owner of Oshino Kogen hotel assisted us to wait for the assistance as we also did not have IDD call services on our handphones. During this ordeal, Mr Osada San and his mother allowed us to wait inside the hotel, use the lavatory facilities and even offered me a cup of hot tea, blanket and a seat next to a heater. Mr Osada even gave us cookies before we finally set off. We are filled with gratitude for their kind hospitality towards us even though we were not their hotel guests. They are truly good and kind Samaritans whom we will never forget.
日式旅馆，服务员很热情！不开车有点不方便（有公交车）
那天因为由东京过自驾游到河口湖, 在河口湖游览了一整天, 终于晚上11点才到, 结果给了我一个惊吓, 停车场只可以说是一个山边草地, 只是随便泊好车, 再到里面找人登记, 其实这里叫民宿会比较好, 晚上只有一个人服务员在留宿, 整个民宿都是很和式的, 一楼的房间就那些粘贴纸的门, 所以我们一直都很低赶的到了我们订的有自己浴室的房间, 那天日间有室外气温有38度, 但晚上到房间内, 温度很适中, 只是一把风扇就可以, 但其实这里没有冷气的, 房间就是一个和式的, 睡在上榻榻米上 很有气氛, 我们简单的梳洗后, 很快就睡了, 完全没有城市的声音, 只有山边的寂静, 睡了几小时后, 应该是4点多, 刚升起太阳己经在纸做的窗上, 窗外的小鸟也叫了, 我再多睡几小时, 7点起床在这幢三层高的和式屋内走了一圏, 全部入住的都是日本人, 也刚好有一斑小学足球队入住, 他们住的房间是没有包私人浴室的, 甪见他们在公众浴室跑来跑去, 真的开心，这里八点有提供一个很简单又丰富的和式早餐, 这早餐给人一个很轻松精神, 早餐后就收拾行李Check out, 服务员很有礼貌的送我们离去。
不过给大家一个见议, 不要到太阳下山后才入住。
On the 4th Mar 2025, due to the unexpected heavy snowfall, our car which was not equipped with snow tyres, was stalled outside this hotel and we were stranded in the cold snow whilst getting help from and waiting for the tow truck for almost 3 hours. Mr Osada San whom we understand to be the son of the owner of Oshino Kogen hotel assisted us to wait for the assistance as we also did not have IDD call services on our handphones. During this ordeal, Mr Osada San and his mother allowed us to wait inside the hotel, use the lavatory facilities and even offered me a cup of hot tea, blanket and a seat next to a heater. Mr Osada even gave us cookies before we finally set off. We are filled with gratitude for their kind hospitality towards us even though we were not their hotel guests. They are truly good and kind Samaritans whom we will never forget.