酒店回复: Dear Farida,Thank you so much for being our guest. I am so sorry to hear of your less than stellar stay. It does appear that our Team did our best to accommodate and honor all of your requests, even after a rather aggressive interaction with our team, I do apologize that does not seem to have been satisfactory. No matter the situation or how our team is treated, we always do our best to take care of every guest, I apologize that was not received well with you. Thank you so much, safe travels and be well.
酒店回复: Good evening,We apologize that you're not happy with your stay. Could you give us a little more information on the issue?
4.0分
家庭亲子
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The room was clean and comfortable. The staff at the front desk was polite and helpful. The breakfast could have had a few more options but what was available was good. As for hot options, there were eggs, sausage, biscuits and gravy and a waffle station.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and comfortable, and that our front desk team made a positive impression. We also appreciate your comments about breakfast and are happy you enjoyed the items available.We’re always looking for ways to improve, and we’d love to know what additional breakfast options you’d like to see in the future. Your suggestions help us continue to make each stay better for our guests.We hope to welcome you back soon!
5.0分
其他
5 stars
Extremely clean and spacious room. Comfortable bed. Loved the shower. Attentive staff. Great experience.
酒店回复: Thank you for your feedback.We look forward to seeing you again!
4.0分
其他
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Originally we were given a room on the 4th floor, which is the top floor. When we walked into the room you could hear a loud sound like a motor running. Turns out it was one of two AC units on the roof that cools the entire hotel. The staff was accommodating and offered us another room on the 3rd floor, which we were happy with. Over all it was a pleasant stay and we would stay there again. FYI, don't stay in room 414.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear that our team was accommodating and able to provide you with a more comfortable room. We appreciate your understanding regarding the noise issue and will be sure to look into it to prevent future disruptions. It’s wonderful to know you still enjoyed your stay overall and would choose to stay with us again. We truly appreciate your feedback and look forward to welcoming you back soon.
4.0分
其他
Breakfast was good. Pool was overly crowded due to soccer tournament crowd. To be expected this time of year.
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酒店回复: Dear Mr. BehrleThank you for your feedback. We apologize for the overcrowding at the pool and appreciate your understanding. We look forward to welcoming you back to our property in the near future
从未入住过该酒店，由于 Covid 19 疾病无法取消。不取消政策很糟糕。买家要小心这个政策。没有人可以交谈，酒店说它在 *******。
永远不会再使用它们。太多其他网站能够与真人联系。
接待员一点也不热情，她帮我们办理入住手续就像是帮了我们一个忙。一点帮助都没有。即使我说了谢谢，她也没有回应。房间里太吵了，我们要求关掉它，工作人员说根本没办法关掉它。非常失望。我肯定不会再预订这家酒店了。我不推荐任何人来这里。
汽车被砸坏，有人试图闯入我们朋友的房间。我们入住期间，停车场有很多警察活动。
我们只住了一晚。房间很安静，温度适宜，但床一点都不舒服。我醒来时脖子和背部酸痛。一定要带上自己的枕头。
412 房间淋浴间墙里有一只蟑螂，蟑螂会爬出来然后回到水泥缝里
我在这里住得并不开心。
The room was clean and comfortable. The staff at the front desk was polite and helpful. The breakfast could have had a few more options but what was available was good. As for hot options, there were eggs, sausage, biscuits and gravy and a waffle station.
5 stars
Extremely clean and spacious room. Comfortable bed. Loved the shower. Attentive staff. Great experience.
Originally we were given a room on the 4th floor, which is the top floor. When we walked into the room you could hear a loud sound like a motor running. Turns out it was one of two AC units on the roof that cools the entire hotel. The staff was accommodating and offered us another room on the 3rd floor, which we were happy with. Over all it was a pleasant stay and we would stay there again. FYI, don't stay in room 414.
Breakfast was good. Pool was overly crowded due to soccer tournament crowd. To be expected this time of year.