酒店回复: Dear Farida,Thank you so much for being our guest. I am so sorry to hear of your less than stellar stay. It does appear that our Team did our best to accommodate and honor all of your requests, even after a rather aggressive interaction with our team, I do apologize that does not seem to have been satisfactory. No matter the situation or how our team is treated, we always do our best to take care of every guest, I apologize that was not received well with you. Thank you so much, safe travels and be well.
酒店回复: Good evening,We apologize that you're not happy with your stay. Could you give us a little more information on the issue?
3.0分
家庭亲子
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Clean room, welcoming and helpful staff. Poor sleep due to air conditioning not regulating temperature, primarily hot and a loud enough to keep us awake. The fan wouldn't stay on continuously keeping me up all night. Another customer said they had to play a Fan app to keep their Infant from startling awake when it stopped and started. Breakfast was below average with little options.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and our staff welcoming and helpful. We’re very sorry, however, that the air conditioning impacted your comfort and sleep. Our maintenance team will take a closer look to ensure everything is functioning properly.We also appreciate your comments regarding breakfast. We’re always looking for ways to improve and would love to know what additional options you would have liked to see. Your suggestions help us better understand what our guests enjoy most.We truly appreciate your input and hope to have the opportunity to welcome you back for a more comfortable and satisfying stay.
3.0分
家庭亲子
I got the deluxe room which they said was the biggest room however it was very small to be a monitor bathroom however everything was okay
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that overall your stay was okay, though we’re sorry to learn that the room size and bathroom didn’t meet your expectations. We appreciate you bringing this to our attention and will review how we describe our room types to ensure accuracy and clarity for future guests. We hope you’ll consider staying with us again so we can provide a more comfortable experience.
4.0分
商务出差
It was a nice property. The staff were nice. Didn't like having to pay for parking. The room ac unit was very loud and the interstate noise was very loud.
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酒店回复: Thank you for your great feedback. We appreciate you staying with us and look forward to welcoming you again soon.
5.0分
其他
This was our first time staying at this property. It was amazing from check in to check out! We will be back.
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酒店回复: Thank you for your wonderful feedback.we look forward to welcoming you soon again
从未入住过该酒店，由于 Covid 19 疾病无法取消。不取消政策很糟糕。买家要小心这个政策。没有人可以交谈，酒店说它在 *******。
永远不会再使用它们。太多其他网站能够与真人联系。
接待员一点也不热情，她帮我们办理入住手续就像是帮了我们一个忙。一点帮助都没有。即使我说了谢谢，她也没有回应。房间里太吵了，我们要求关掉它，工作人员说根本没办法关掉它。非常失望。我肯定不会再预订这家酒店了。我不推荐任何人来这里。
汽车被砸坏，有人试图闯入我们朋友的房间。我们入住期间，停车场有很多警察活动。
我们只住了一晚。房间很安静，温度适宜，但床一点都不舒服。我醒来时脖子和背部酸痛。一定要带上自己的枕头。
412 房间淋浴间墙里有一只蟑螂，蟑螂会爬出来然后回到水泥缝里
我在这里住得并不开心。
Clean room, welcoming and helpful staff. Poor sleep due to air conditioning not regulating temperature, primarily hot and a loud enough to keep us awake. The fan wouldn't stay on continuously keeping me up all night. Another customer said they had to play a Fan app to keep their Infant from startling awake when it stopped and started. Breakfast was below average with little options.
I got the deluxe room which they said was the biggest room however it was very small to be a monitor bathroom however everything was okay
It was a nice property. The staff were nice. Didn't like having to pay for parking. The room ac unit was very loud and the interstate noise was very loud.
This was our first time staying at this property. It was amazing from check in to check out! We will be back.